Welcome to AnswerStat

The information hub for healthcare contact center news and resources

AnswerStat is a leading resource providing medical contact centers with industry news and information to hospitals, healthcare organizations, and medical contact centers, along with key industry software and services vendors as well as support organizations.

Healthcare is a fast-growing industry for which there is much demand and great potential. As a key element in the provision of quality medical care, healthcare call centers fill an important role in helping to enhance care and hold down costs. Healthcare call centers also aid in communication between patients and their medical practitioners, as well as facilitate effective communication between care providers. As there becomes greater emphasis on the quality of healthcare, there will be a corresponding need of medical providers to turn to healthcare call centers to more effectively and efficiently serve the medical needs of patients and their families.

With the Affordable Care Act (Obamacare) in the United States there is constant pressure to contain healthcare costs while improving patient outcomes. Contact centers and telehealth initiatives stand on the leading edge of driving many innovative healthcare solutions to accomplish these goals. AnswerStat offers its support as the information portal for healthcare contact center news and resources.

AnswerStat covers topics of critical and relevant interest to healthcare contact centers, including telephone triage, physician referral, appointment setting and reminders, medical telephone answering services (medical TAS), and telehealth.

AnswerStat also addresses critical agent/HR issues and contact center management concerns. Moreover, AnswerStat provides technology coverage on IP, VoIP, SaaS, telephony, telecommunications equipment, and platform software. It is distributed free to qualified readers, decision makers, and influencers worldwide, with primary emphasis in the United States.