About Us



About AnswerStat, the information hub for healthcare contact center news and resources

AnswerStat is the premier publication connecting healthcare and hospital contact centers with industry vendors and support organizations.

AnswerStat covers topics of critical and relevant interest to healthcare contact centers, including telephone triage, physician referral, appointment setting and reminders, medical telephone answering services (medical TAS), and telehealth. AnswerStat also addresses critical agent/HR issues and contact center management concerns. Moreover, AnswerStat provides technical coverage on SaaS, telecommunications, and software. It is distributed free to qualified readers, decision makers, and influencers worldwide, but primarily in the United States.

AnswerStat is published by Peter DeHaan Publishing Inc. President, publisher, and editor-in-chief Peter DeHaan has thirty years of contact center related experience. As such, his “Vital Signs” column in each issue is a popular and anticipated piece. AnswerStat also boasts a 800-page website, www.AnswerStat.com, full of useful industry information.

In addition to AnswerStat, Peter DeHaan Publishing Inc also publishes Connections Magazine, Medical Call Center News, and TAS Trader, along with various information websites.