AnswerStat Article Listing for 2010

February/March 2010

Integrating Answering Service with Nurse Triage

Vital Signs: Watch What You Bill

Medical Call Center News

Outsource Call Center Listing: Medical Telephone Answering Service Directory

Scripting a Better Work Environment for Your Agents

Vendor Spotlight on the Startel Corporation: Technology and Solutions Provider for Healthcare Call Centers

AnswerStat Magazine Article Index for 2009

AnswerStat Magazine Whitepaper Index for 2009

Call Center Case Study: Sometimes Time is the Best Medicine

2009 Medical Call Center News in Review

April/May 2010

Amcom Software: Connecting People and Systems Through Unified Communications

Vital Signs: Go for the Green

Medical Call Center News

Outsource Call Center Listing: Appointment Setting & Reminder Service

Streamlining Public Health Care Appointments with IP Contact Center Technology

Preparing for the Pandemic: A Retrospective Review of a Call Center’s Vital Role

HIPAA, HITECH, and Your Call Center

June/July 2010

Applying Good Judgment to Telephone Triage Calls

Vital Signs: Peter’s Law of Reciprocity: The Key to Successfully Attending a Convention

Medical Call Center News

Outsource Call Center Listing: Physician Referral Service Providers

Vendor Spotlight: LVM Systems Eases the Stress of Changing Software Vendors

Telecommunications in Healthcare: Combating Cost Pitfalls

Case Study: Carolinas HealthCare System

Messaging System Keeps Members Up-to-Date and Informed

August/September 2010

Call to Action:
Nationally Renowned Carenet Is Raising Medical Call Center Standards

The Importance of the Contact Center in Mission-Critical Hospital Communications

Vital Signs: Have It Your Way

Medical Call Center News

Outsource Call Center Listing:
Complete Directory of Medical Call Centers

The New Call Center Behavior

2010 ICARE Award Winners

October/November 2010

1Call: Helping Healthcare Organizations Effectively Manage Day-to-Day and Crisis Communications

Vital Signs: Surveying Healthcare Contact Centers

Healthcare Contact Center News

Outsource Call Center Listing: Telephone Triage Call Center Directory

How Many $100 Bananas Does Your Organization Have?

Case Study: How Cleveland Clinic Provides Care Through Advanced Communications

Moving the Needle: Enhancing the Patient Experience Through Technology

To Train or Not to Train

December 2010/January 2011

Contact Center Solutions from HealthLine Systems, Inc

Vital Signs: The Art of Follow-up

Healthcare Contact Center News

2011 Medical Call Center Buyers Guide:
Vendor List and Description and
Product/Service Grid (pdf file)

Patient Heal Thyself

What Are Your Call Metrics Really Telling You?

Case Study: Nemours Children’s Health System

Realizing the Full Benefits of Unified Communications

IVR Optimization: A Small Investment for a Great Return