2009 Medical Call Center News in Review

February/March 2009

• Amcom Software Adds RFID to Call Center Capabilities

• 1Call Infinity IS Soft Agent Rated “Avaya Compliant”

• AAACN Highlights Telehealth Annual Conference Content

• Brigham and Women's Researchers Selects Vocantas for Clinical Research Study

• Amtelco Establishes Dealer Program for Telecommunications Products

• Intel Announces First Home Medical Device to Connect Clinicians with Patients

• Google Trumps the CDC

• Increasingly Accessed for Drug Information, Study Finds Wikipedia Lacking

April/May 2009

• Amcom Software Acquires SDC Solutions

• Red Alert Adds ESRI® and Google™ Mapping Capabilities

• LVM Offers Hosted Virtual Call Center Option

• Vocantas U.S. Operations Meets Demand for Patient Monitoring

• SironaHealth Incorporates as a Medical Contact Center Company

• 1Call Introduces Synergy HL7

• AAACN Announces Election Results

• Amcom Releases New Version of Commtech Messenger

• Harvard Health Publications Launches New Consumer Website

June/July 2009

• Medical Call Center Newsletter Launched

• OnviSource Announces Explora Speech Analytics for Call Centers

• Amtelco Welcomes Black Box into New Dealer/Distribution Program

• 2009 National Telehealth Conference Agenda Announced

• RelayHealth Tools Offer Value During H1N1 Flu Outbreak

• Swine Flu Update For Call Centers and Triage Nurses

• OnviSource Announces Expansion for BPO Services Division

• 1Call Introduces Dashboard Monitoring and Mobile Applications

• Self Care Decisions Releases Pediatric SymptomMD

August/September 2009

• Amcom Releases Enhanced Smart Console

• LVM Systems Opens Users’ Conference to Industry

• 1Call Introduces MiteyMite Communication Tool

• Healthcare Reform Paper: The Case for Publicly Funded Medical Call Centers

• Award-Winning Occupational Exposure Hotline Goes National

• Cosmopolitan Medical Communications Awarded Gold Call Center Certification

• 3CN Welcomes Joe Frein

• Special Delivery via 1Call’s Two-Way SMS Text Messaging

• Industry Survey on Quality Practices

• Home Telehealth Limited Wins Second National Award

• IVR Market to Grow to $2.7 Billion by 2011

• Social Media Creating Quick Adoption of SymptomMD

October/November 2009

• AnswerStat Magazine Adds Webinar Listing Online

• TeamHealth Announces Protocols and Preparation for Swine Flu

• 1Call Introduces Infinity IS Appointment Scheduling

• CareNet Named to Inc. 500

• Significant Enhancements Added to RED Alert System

• FCC Limits Robo Calls

• TeamHealth Awarded URAC Health Call Center Accreditation

• Quality Contact Solutions Earns Certification

December 2009/January 2010

• LVM Systems Scores Big in Customer Satisfaction Ratings

• Startel Launches SMS Services

• OnviSource Announces OnviNet Portica, Call Center Unified Communication Platform

• 1Call Online Training Receives High Marks

• Seventh Annual National Telehealth Conference Dates Announced for 2010

• Ambs Call Center Integrates with Notifi Critical Test Result Management System

• AAACN Announces Telehealth Track for Annual Conference

• New Regulations for Pre-Recorded Messages

• Bluevolt Updates H1n1 Training for the Workplace: “Swine Flu and You”

• Amtelco Receives Patent for Dynamically Creating Records

• Home Telehealth Limited Forms Health Links with China