AnswerStat Article Listing for 2011

February/March 2011

A Return to Civility

Vital Signs: High Unemployment Results in a “Buyer’s Market”

Medical Call Center News

Outsource Call Center Listing: Medical Telephone Answering Service Directory

Making Sense of “Slanguage” in Text Analytics

Startel Corporation: Technology and Solutions Provider for Healthcare Contact Centers

Healthcare and Outsourcing

Case Study: Hospital Uses Speech Recognition and Call Center Automation to Cuts Cost and Improve Service

April/May 2011

Using Call Recording to Optimize Contact Center Workforce Management

Vital Signs: A Positive Perspective

Medical Call Center News

Outsource Call Center Listing: Appointment Setting and Reminder Service Directory

Amcom Software Study: Understanding the Emergence of Smartphones in the Healthcare Industry

A Formula for Success: Accountable Care + Patient Experience = Accountable Experience

Case Study: Reducing Patient Appointment No Show

June/July 2011

Delivering Healthy Customer Interactions Through a Home-Based Call Center Solution

Vital Signs: Allergy Season

Healthcare Contact Center News

Outsource Call Center Listing:
Call Centers Offering Physician Referral Service

Vendor Spotlight on LVM Systems: Continuing to Lead Through Innovation

AAACN Annual Conference Report

Managing Interruptions and Your Time

SaaS Gives Clinics and Hospital Increased Capabilities

How to Get the Most out of Proactive Customer Care

August/September 2011

Healthcare Paging: It’s a Perception, Not a Device

Vital Signs: Call Center Collaboration

Guest Column: Opportunities Abound for Healthcare Call Centers

Healthcare Contact Center News

Complete Directory of Healthcare Call Centers

Carenet’s Engagement Programs Are Transforming Healthcare: Delivering Performance-Driven Results

Case Study of Valley Health: Using Automation to Improve Patient Care by Monitoring Pain Pathways

Have You Standardized Your Call Center Processes?

IVR Optimization: A Small Investment for a Great Payback

October/November 2011

Lead Your Organization Through Major Change

Vital Signs: Two Calls, Different Outcomes

Healthcare Contact Center News

Outsource Call Center Listing: Telephone Triage Call Center Directory

Vendor Spotlight on: 1Call, a Division of Amtelco

You Can’t Always Get What You Want…or…Can You?

Critical Questions Surround New Critical Messaging Options

The At-Home Agent: Drive to Security, Arrive at Flexibility

December 2011/January 2012

The Annual 2012 AnswerStat Buyers Guide: Vendor Listing and Description and Product/Service Matrix

Vital Signs: The Art of the Press Release

Guest Column: It’s a Wireless World

Healthcare Contact Center News

HealthLine Systems’ EchoAccess Delivers Seven Vital Solutions

2011 National Telehealth Conference: Clinical Excellence Continues

The 3 R’s for Dealing with Workplace Bullying