PC Console Software Providers

April/May 2007

PC-based consoles are designed to replace a standard PBX telephone console set on large phone systems.  The PC-based console uses CTI (computer telephony integration) to answer calls and manage call flow.  Screen-based information replaces standard PBX console buttons, lights, and small display screens.  This allows for the quick and direct access to computer databases, listings, and directory information. 

Also, functions that may have been cumbersome or lengthy on a standard console set can be streamlined on a PC-based console, often to a single keystroke.

In busy medical environments where quick and reliable communications can be a life or death situation, the timesaving and accuracy-improving benefits of PC consoles are a required tool. 

1Call (division of Amtelco) and Amcom Software provide PC console software, designed for high-pressure, fast-paced medical call centers and hospital phone reception centers. 

See our listing of PC console software providers.