AnswerStat Article Listing for 2009

February/March 2009

Medical Call Centers: Building Versus Outsourcing

Vital Signs: Are You Aiming for the Right Target?

Industry News

Outsource Call Center Listing: Medical Answering Service Listing

Spotlight on The Startel Corporation

Medical Answering Service Software Vendors

IVR Goes Proactive

Article Index for 2008

Whitepaper Index for 2008

2008 Medical Call Center News Review

April/May 2009

Stimulus 101: The $19 Billion Healthcare IT Giveaway

Vital Signs: Help AnswerStat Help You

Industry News

Outsource Call Center Listing: Appointment Setting and Reminder Service

Vendor Spotlight: Communication Challenges -- Amcom Software Solutions

The Recession's Impact on Contact Center Technology Investments

Caring for the Caregiver

Case Study: Goshen General Hospital: Heart Attack Victims Receive Life-Saving Treatment Faster

Managing Outbreaks: The Technological Approach

June/July 2009

Surviving and Thriving in a Recession

Vital Signs: "But Boss, It All Depends"

Industry News

Outsource Call Center Listing: Physician Referral Service Providers

Spotlight on LVM Systems: Recession-Proof Success Through Putting Clients First

Labor for a Lifetime

How a Great Answering Service Can Improve a Medical Practice's Bottom Line

Cut Costs and Improve Care with Nurse Call Integration

Business Lessons from Nonprofit Organizations About Inspiring Customers

August/September 2009

The Advantages of Automated Appointment Reminders

Vital Signs: Answer Your Email

Industry News

Outsource Call Center Listing: Medical Call Center Directory

Access Management: Appointment Scheduling and Beyond
(Part 1)

Lean Six Sigma in Health Call Centers

Case Study: Regina Qu’Appelle Health Region

Seniors Helping Seniors Is Proving to Be Effective

October/November 2009

The Intersection of Healthcare and IP Contact Center Technology

Vital Signs: Tracking the Wrong Thing

Industry News

Outsource Call Center Listing: Telephone Triage Call Centers

Access Management: Appointment Scheduling and Beyond (Part 2)

Telephone Nurse Triage Software Vendors

Vendor Spotlight: Contact Center Solutions from HealthLine Systems

Getting Beyond the Telephone with Patient-to-Provider Interactions

Benefits and ROI of Hosted/Managed Service IVR

December 2009 / January 2010

2010 AnswerStat Buyers Guide

Vital Signs: Would You Buy Shoes from This Man?

Medical Call Center News

Advocate Medical Group Improves Customer Service Through Call Recording and Monitoring

Vendor Spotlight: 1Call, a Division of Amtelco

An Old Dog Can Teach You New Tricks

Presbyterian Health Transforms the Customer Experience in Healthcare

2009 National Telehealth Conference Addresses a Wide Range of Topics

Call Center Case Study: excelleRx