AnswerStat Magazine
2008 Medical Call Center News Review

February/March 2009

Here are selected headlines from AnswerStat magazine in 2008.  See our complete coverage for details or click on the desired issue below.

February/March 2008

• AnswerStat Sponsorship Update

• Area Code Update

• CIGNA to Offer National "Virtual House Calls" through RelayHealth

• Amcom Software and Xtend Communications Announce Merger

• Startel Announces New Hires

• 1Call's Clairvoyant Agent Easily Handles Frequent Callers

• AAACN Highlights Telehealth Content at Annual Conference

• Cosmopolitan Medical Voted "Best Place to Work"

• Peter DeHaan Launches Blog

April/May 2008

• AnswerStat Launches Industry Job Board

• RelayHealth's RDS Connects Providers & Consumers with Actionable Data

• ATA 2008 Adds Forum for Medical Call Centers

• Amcom Acquires Telident 911 Solutions from Teltronics

• 1Call Announces Infinity Software Version 5.5 Release

• CollaborateMD to Distribute RelayHealth Online Messaging

• DialAmerica Exceeds Healthcare Client's Expectations

• Greg Strehlow Joins 1Call Sales Team

• CBI Contact Center Conference a Success

• Opinion Research Corp Study Finds Top Customer Service Complaints

June/July 2008

• AnswerStat Launches Industry-Exclusive News and Information Feed

• HealthLine Systems Adds to Client Advisory Panel

• 1Call Hosts Successful Leadership Conference and Training Seminar

• Annual National Telehealth Conference to Offer Continuing Ed Credits

• Telehealth Legal Update Conference

• Telwares Audits Federal Excise Taxes

• Genesys Labs Studies Healthcare Contact Centers

• 1Call Introduces New Infinity Unity Voice Logger

• Carenet Celebrates 20 Years

• MediCall Announces Live Nurse Web Chat

• Bevolo Authors Book on Healthcare Branding

August/September 2008

• Amtelco Receives Patent for Intelligent Script Swapping

• McKesson's RelayHealth Acquires HTP

• OnviSource Unveils AutoAgent, Intelligent Agent Transaction Automation Software

• Greenwich Hospital Adds E911 to Its Amcom Suite

• Americans Believe Health IT Should be the Next President's Priority

• 1-800-DOCTORS Launches with 20 Hospitals

• FlexPaths Offers Telecommuting Tips

• Ambulatory Care Nurses Enjoy Education, and Events at Annual Conference

• Home Telehealth and Remote Patient Monitoring Market Approaching $5.6 Billion

October/November 2008

• HealthLine Systems' Recognizes BJC HealthCare Call Center

• RelayHealth's Extend Services to Create Patient-Centric Care Management

• Clinical Solutions Creates Brand to Extend Market Differentiation

• Amcom Launches Next-Generation "Mass Notification 2.0" Solution

• 1Call Introduces Infinity IS Soft Agent

• RelayHealth Receives EHNAC Reaccreditation

• Hall to Focus on Healthcare Customer Service and Market Development at Beryl

• Metron Tracks Internet Bandwidth Usage for Call Centers and Agents

• Omega Sets Service Standards with "Customer Bill of Rights"

• Amcom Software Introduces New WebXchange Platform

• Call 4 Health Joins Spirit of Women Health Network

• Perceived Lack of Quality Leads to Consumer Rating Websites

• Amcom Software Receives Department of Defense Security Approval

 December 2008/January 2009

• Amcom Software Acquires CommtechWireless

• 1Call Announces Third Annual Leadership Conference and Training Seminar

• AAACN Telehealth Conference Sets Agenda

• Amcom Software and Altura Announce Partnership

• Amtelco's Bill Curtin Inducted into the CAM-X Hall of Fame

• Formation Strategies Call Center Now HIPAA-Compliant

• Wal-Mart Continues Move into Health and Wellness Programs for Associates

• Roger Shindell & Carole LaPorte Join Vocantas