Vital Signs by Peter DeHaan

VITAL SIGNS by Peter DeHaan

A $175 Oil Change

Adding That Personal Touch

Beware the Time Bandits

An Eye for Customer Service

A Little Help From My Friends

It's All Virtual

Customer Service is More Than a Slogan

Don't be a Scrooge with Your Influence

"Don't Count Your Chickens before They Hatch"

It's Your Move: What's It Going to Be?

Live Long and Prosper

Making Ripples

The Net Results

The Politics of Outsourcing

The Power of a Compliment

Predicting the Future

Providing Quality Service

The Pursuit of Perfection

Putting First Things First

Reputation, Referrals, and Credentials

The Secret of Delegation

Shoot the Puck

Watch Your Attitude

Welcome to AnswerStat Magazine

What's Your Mission?

What I Learned on My Summer Vacation

What Is Your Self-Service Strategy?

Who Signs Your Paycheck?

To read other articles written by Peter DeHaan, go to Vital Signs or check out his blog at http://blog.peterdehaan.com.  In addition to publishing AnswerStat and Connections Magazine, Peter is offers custom publishing and Internet publishing (www.MyArticleArchive.com).  He may be reached at dehaan@answerstat.com or www.PeterDeHaan.com.