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Vital Signs by Peter DeHaan
VITAL SIGNS by Peter DeHaan
The Proper Care and Feeding of
Home-Based Agents
Are You Changeable?
The Art of the Press
Release
Two Calls, Different Outcomes
Call Center Collaboration
Allergy Season
A Positive Perspective
High Unemployment
Results in a “Buyer’s Market”
The Art of Follow-up
Surveying Healthcare
Contact Centers
Have It Your Way
Peter’s Law of
Reciprocity: The Key to Successfully Attending a Convention
Go for the Green
Watch What You Bill
Would
You Buy Shoes from This Man?
Tracking the Wrong Thing
Answer Your Email
"But
Boss, It All Depends"
Help AnswerStat Help You
A $175 Oil Change
Adding That Personal
Touch
Are You Aiming for
the Right Target?
Beware the Time Bandits
An Eye for Customer Service
A Little Help From My Friends
It's All Virtual
Customer Service is
More Than a Slogan
Don't be a
Scrooge with Your Influence
"Don't Count Your
Chickens before They Hatch"
An Exercise in
Staffing Futility
It's Your Move: What's It
Going to Be?
Live Long and Prosper
Making Ripples
The Net Results
The
Politics of Outsourcing
The Power of a Compliment
Predicting
the Future
Providing Quality Service
The Pursuit of Perfection
Putting First Things First
Reputation, Referrals, and Credentials
The Season for Giving
The Secret of Delegation
Shoot the Puck
Watch Your Attitude
Welcome to AnswerStat Magazine
What's
Your Mission?
What I Learned on My Summer Vacation
What Is Your Self-Service Strategy?
Who Signs Your Paycheck?
To read other articles written by Peter DeHaan,
go to Vital Signs or check
out his blog at
blog.peterdehaan.com. In addition to publishing AnswerStat and Connections
Magazine, Peter offers
custom
publishing and Internet publishing (Article
Weekly). He may
be reached at dehaan@answerstat.com
or www.PeterDeHaan.com.
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