Registration Open for 1Call Leadership and Training Seminar

1Call, a division of Amtelco1Call announced the opening of registration for the Eleventh Annual 1Call Leadership and Training Seminar. The conference will be held September 12-14, 2017, at The Madison Concourse Hotel, in downtown Madison, Wisconsin. Topics currently scheduled include:

  • Updates for all 1Call Intelligent Series Solutions: Infinity, Genesis, and Soft Agent
  • Tips for transitioning to Soft Agent
  • New ideas for improving workflows using MergeComm automation
  • The latest on secure texting with miSecureMessages
  • Hands-on scripting
  • More topics to come.

This event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations, as well as an opportunity to network with other healthcare communication professionals. Attendees are also able to talk directly with Amtelco trainers, software developers, project managers, and field engineers.

According to Mike Friedel, senior vice president of sales, “After last year’s record-breaking conference, we are looking forward to another fantastic conference. Each year, we welcome many new attendees, as well as many returning attendees. The open atmosphere of sharing between attendees and Amtelco personnel makes it an extremely positive experience for everyone.”

For information contact 1Call at 800-225-6035, seminars@1call.com, or 1call.com.

MiSecureMessages Celebrates 6 Years of Secure Texting with v6.5

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining protected health information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.

In addition, the new miSecureMessages Server version 6.5 introduces a number of new features, including:

  • Performance improvements to increase app and server speed
  • Easier registration for users, helping them start sending secure messages sooner
  • Enhanced administrative permission options, reducing the labor required to manage miSecureMessages
  • Additional canned response options for groups or departments
  • Added reports for system administrators
  • Adjustable time zone for reporting
  • Custom app menu links

Amtelco president Tom Curtin said, “MiSecureMessages was a unique product when it was first introduced, and has grown exponentially since that time. We are continuing to add more and more healthcare organizations to our list of miSecureMessages users, helping them ensure HIPAA compliance.”

For more information, contact 1Call: 800-225-6035, www.misecuremessages.com, or info@misecuremessages.com.

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1Call Announces Presentation Schedule for HIMSS17

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced their schedule for presentations in HIMSS booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held:

  • Monday, February 20 at 11:30 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Tuesday, February 21 at 11:00 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Wednesday, February 22 at 11:00 a.m., 1:00 p.m., and 2:30 p.m.

Presentations will be given by Mike Friedel, 1Call senior vice president of sales. Friedel commented, “After talking to a number of 1Call customers and prospects, we are proud to showcase how 1Call can help organizations become more efficient and provide better patient care.”

In addition to HIMSS booth #6453, 1Call will also be in HIMSS booth #888, where miSecureMessages will be featured.

HIMSS attendees who are unable to attend a presentation are invited to contact 1Call for a personal demo of 1Call solutions.

For more information, contact 1Call: 800-225-6035, www.1call.com/himss17, or info@1call.com.

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TriageLogic Announces Continuwell

Innovative Nurse-First Model to Improve Telehealth

TriageLogicTriageLogic Management and Consulting, LLC, announces the launch of Continuwell®, a new telehealth product for businesses and organizations to decrease employee healthcare expenses and reduce employee sick days. This service is designed to complement and enhance existing wellness or telemedicine offerings already in place or as a turnkey solution.

You take care of your patients, but who takes care of your staff? When your patients have a medical issue arise, they call your office or triage line to evaluate their symptoms and get professional advice on what steps to take next. Why not extend triage services to your staff by making Continuwell part of your employee benefits package?

Continuwell is a telephone healthcare service with a network of experienced registered nurses and doctors. Continuwell provides 24/7 on demand nurses and doctors to evaluate employees or members and determine appropriate care for their symptoms.

Continuwell differentiates itself with its nurse-first model, where nurses use doctor-written guided protocols to evaluate callers and determine the care needed to resolve their symptoms. Our nurses are able to provide the necessary care without the need of a doctor in three out of four cases, saving the cost of a telehealth doctor visit and making the system affordable for employers and employees:

  • Members enter their symptoms using either a mobile application or website portal.
  • A registered nurse calls back within minutes.
  • The nurse evaluates their symptoms and helps them with the next steps.

Continuwell is always available to help your staff get back on their feet, no matter the symptom. Continuwell nurses are an objective resource that employees can use to discuss symptoms they may not want to discuss with colleagues.

Telehealth doctors are available in the event a prescription or further treatment is needed. Our medical professionals reduce employee sick days and get people back to their normal activities sooner. Therefore, your staff can return to taking care of patients faster.

We help people decide when they really need to go to the ER, and when it is okay to stay at work. Our solution is a trusted alternative to ER or urgent care visits and prevents oversight of serious warning signs. Not only are we HIPAA compliant, we are also independent of health insurance companies.

Continuwell is affordable healthcare that gives employees or members peace of mind.

For more information on Continuwell or if you would like this service for your staff, call 844-258-4325 or email info@continuwell.com.

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Health Navigator Partners With ERatHome

Expands access to care and medical information for retail clinics and home-based urgent care services

Health Navigator announced it has partnered with ERatHome, a network of retail clinics and home-based urgent care services, to expand access to providers and control the flow of medical information between patients and clinicians. As part of the collaboration, Health Navigator will support ERatHome’s Hive application, which is designed to share medical records and treatment history among care teams, provide patients with 24/7 access to doctors, facilitate appointment scheduling, send automated reminders and alerts, and share patient education resources.

“ERatHome provides a valuable opportunity to expand access for patients and providers through its Hive application. This partnership will introduce consumers to a new level of care convenience that includes valuable aftercare instructions and resources,” said Patty Maynard, senior vice president of business development, Health Navigator. “Health Navigator aims to enhance the patient experience with easy-to-understand clinical information in plain language, which makes the Hive application an ideal match.”

Patients in the ERatHome network can use the Hive app to call or schedule a virtual visit with a doctor. Doctors use patient information to make a preliminary diagnosis based on symptoms and suggest the next steps to take. Health Navigator provides a diagnostic decision-support platform that features clinical codes, symptom checking intelligence, and process analysis for clinicians. By integrating Health Navigator’s comprehensive set of codes and analytics, ERatHome provides a more accurate, efficient diagnostic process, which can produce improved outcomes.

Robert Lancaster Promoted to 1Call Sales Manager

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Robert Lancaster has been promoted to 1Call sales manager for the western region. Robert (Bob) has been working in miSecureMessages product sales for 1Call since joining the company earlier this year.

In his new position, Bob will be working with many current customers to ensure they are meeting their ever-expanding healthcare communication needs. Bob will also help new customers find the ideal 1Call communication solutions that meet the specific needs for their organizations.

Jeff Griedl, 1Call vice president of sales, stated, “Bob has already done an amazing job contacting customers to keep them informed about the miSecureMessages encrypted messaging solution. We are thrilled to have Bob working with more of our customers to present all of the 1Call solutions available for healthcare organizations.”

Bob can be reached at blancaster@1call.com or 877-206-9159.

Call 4 Health Relocates to Delray Beach, Florida

Call 4 HealthCall 4 Health relocated its headquarters and call center from Boca Raton to a larger facility in Delray Beach, where it plans to hire more than one hundred employees over the next twelve months. This growth is occurring because the company is landing more accounts.

The company was founded in Boca Raton nineteen years ago. It fields calls for health care firms, including physician offices, hospitals, home care providers, hospices, and pharmaceutical companies.

Call 4 Health CEO Joseph Pores said the business has grown by more than 50 percent a year each of the last three years. The company ran out of room to grow in Boca Raton, where it occupied 8,000 square feet in several locations. They scouted locations from Deerfield Beach to Boynton Beach before leasing 17,800 square feet at 2855 South Congress Ave. in Delray Beach.

Pores applauds the location because it has easy access to Interstate 95 and Tri-Rail. “Many employees are students, so this is a good spot for them,” he added. Call 4 Health brought 250 employees to Delray Beach. “With changes the in Obamacare and the Affordable Care Act, the health care system is trying to find ways to become more efficient,” Pores said. “We are able to focus our staff on tasks that aren’t core competency of the healthcare industry.”

The call center agents help schedule appointments, field after-hours calls, and operate as a hospital switchboard, among other duties. Most of their calls are inbound, and they’re open 24/7.

It cost about $600,000 to renovate the new offices. Pores said it gutted the building and replaced the flooring, lights and furniture. Its offices include a sound-masking system to dampen the noise in the call center, a mothers’ room, standing desks, and a meditation room. “We were able to design it to suit our needs for the next ten years and beyond,” Pores concluded.

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1Call Conference Sets Record

1Call, a division of AmtelcoThe 1Call 2016 Leadership Conference and Training Seminar set a new record for number of attendees for the second year in a row. This year’s event, held September 27-29, 2016, in downtown Madison, Wisconsin, had attendees from around the United States, including current customers, as well as those interested in learning more about 1Call solutions.

A number of attendees presented their success stories on topics including “How MergeComm Improves Notification Practices and Increases Efficiencies,” “How to Roll Out miSecureMessages,” “Increasing Agent Productivity with Soft Agent,” and “Best Practices of Applications and Reports.”

Additional leadership topics included, “You’re Never Far From Good Health,” “Improving Workflows with MergeComm,” and “Disaster Planning for Your Call Center.” Attendees learned about the newest Infinity features, the new Genesis software switching solution, MergeComm, and miSecureMessages. Training sessions covered directories, on-call scheduling, and scripting.

One of the highlights this year was a trip to the SSM Health Dean Medical Group to see their call center in action. Attend next year’s conference, September 12-14, 2017, in Madison, Wisconsin.

For more information and to sign up, contact 1Call at 800-225-6035 or seminars@1call.com.

Jean-Paul Maas Joins 1Call Sales Team

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Jean-Paul Maas has joined the 1Call sales team, serving as the vice president of international sales for the 1Call Division of Amtelco.

Jean-Paul has extensive experience in unified communications and healthcare IT for international markets, and he has held numerous management and leadership roles. Having worked in international sales for leading companies such as Avaya and NEC Unified Solutions, Jean-Paul has an in-depth knowledge of international software integration needs.

Originally from the Netherlands, Jean-Paul has also lived in London and Dubai, United Arab Emirates. He currently lives in Chicago, Illinois. He stated, “I’m very excited to join the Amtelco family and help Amtelco grow their international presence.”

Amtelco president Tom Curtin added, “Amtelco’s 1Call healthcare division is so excited to have Jean-Paul on board. His broad knowledge of international business and his ability to jumpstart our communications workflow solutions abroad will help healthcare systems help their patients throughout the world.”

To contact Jean-Paul call 608-838-4194 or email jpmaas@1call.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

ICMI Releases Program for 2016 Contact Center Demo & Conference

Keynotes, workshops, tours, sessions, and networking to help customer service professionals succeed

ICMI, an industry resource for more than thirty years, announces the return of Contact Center Demo & Conference in Dallas. Focused on helping professionals improve customer and employee engagement, elevate satisfaction, and deliver results – the conference will empower attendees through a range of rich educational content.

The 2016 Contact Center Demo & Conference will take place October 25-27 at the Intercontinental Dallas in Addison, TX. Spanning three days, the 2016 Conference will explore the top trends of the contact center industry – including managing people, process, and technology. The combination of inspirational keynotes, in-depth educational sessions, hands-on workshops, tours of local contact centers, powerful networking opportunities, and a robust exhibit hall will heighten the knowledge and skill level of contact center professionals. More than 75 speakers across 50 sessions and 80 exhibitors will join forces to bring attendees an unforgettable week in Dallas.

“As customer service excellence becomes increasingly important, there’s more opportunity than ever for the contact center to contribute to its organization’s mission and bottom line. It’s critical for today’s customer management professionals to expand their skill sets by learning new techniques and processes,” said Patty Caron, ICMI Event Director. “Our event keeps professionals up to date on new practices, trending topics and technologies – all while expanding their network of industry connections.”

For more information and to save $200 on a conference pass by September 9, please visit: www.icmi.com/Contact-Center-Demo-Conference. Two and three-day passes are available. Register with code CM-PR and save $200 off current pricing.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]