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Medical Call Center
Directory
The
following Call Centers and Outsource Teleservice Agencies
provide call processing services to the medical community.
1-800
We Answer Answering Service
545
8th Ave, Suite 401
New
York, NY 10018,
USA
www.weanswer.com
Contact: Robert Porter, president, at 212-868-1121 or
rob@weanswer.com
Services: Medical Answering Service,
Appointment Setting/Reminder
1-800 We Answer Answering Service provides telephone answering services,
including 24-hour live answering service for doctors and the healthcare
industry.
A Better Connection, Inc.
20 W Juniper Ave, Suite 103
Gilbert, AZ 85233, USA
www.abetterconnection.net
Contact: Marcy Hewlett,
president/CEO, at 480-635-8500 or
marcyh@abetterconnection.net
Services: Medical Answering Service
2009 ATSI Award of Excellence winner and ATSI Gold Certified call center,
providing quality telecommunication services utilizing cutting-edge technologies
and cost-effective solutions.
A Live Answer,
Inc
PO Box 2066
Harrisonburg, VA
22801, USA
www.aliveansweringservice.com
Contact: Rob,
owner, at 800-355-2650 or
sales@aliveanswer.net
Services: Medical Answering Service
Twenty-four hour
bilingual (English and Spanish) telephone answering service.
Advanced
Communications LLC
PO Box 296
North
Baltimore, OH 45872, USA
www.myadvancedcomm.com
Contact:
Jayson Wickard, president, at 866-576-4118 or
jwickard@myadvancedcomm.com
Services: Medical Answering Service
All Call Technologies
PO Box 2288
Eagle, ID 83616, USA
www.allcalltechnologies.com/medical-office
Contact: Greg, owner, at 877-659-4999 or
greg@answeridaho.com
Other Services: Automated call routing and voice
mail to email service.
Provides call routing and voicemail to email
service for small medical offices; custom automated voice system works with
existing equipment; and urgent call forwarding to on call physician without
patient redialing
 Ambs
Call Center
338
W Franklin St
Jackson, MI 49201,
USA
www.ambscallcenter.com
Contact:
Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Health surveys
Ambs Call Center is a 24/7 medically-based
call center that offers turnkey
solutions for medical practices and health systems. Their medical call center and
nurse triage service offers a winning combination for any size practice or
health system. Additional services include
medical answering service,
physician
referral, customer service surveys, appointment scheduling,
class registration,
and patient pre-registration. Call them for a live demonstration.
AmeriCall
1502
Tacoma Ave S
Tacoma,
WA 98402, USA
www.americall.com
Contact:
Scott Hager, president/GM, at 800-809-8835 or shager@americall.com
Services: Medical Answering Service
Ameridial,
Inc.
4535
Strausser St NW
North
Canton, OH 44720, USA
www.ameridial.com
Contact:
Craig J. Vretas, director of business development, at 866-775-4755 or
vretas@ameridial.com
Services: Physician
Referral
Other Services: Benefit inquiries, open enrollment
support, claims handling and processing, customer service, and sales support.
American MediConnect
3232 N Elston Ave
Chicago, IL 60618, USA
www.mediconnect.com
Contact: Patrick Day, business development, at 888-922-4003 or
pday@mediconnect.com
Services: Medical Answering Service, Appointment Setting/Reminder, Physician
Referral
Established in 1985, exclusively for the healthcare industry: 24/7/365 live
operator service, toll free nationwide service, HIPAA compliant, and bilingual
English/Spanish.
Answer
Center America Inc
5532
N Broadway
Chicago, IL 60640,
USA
www.goacanow.com
Contact: Sales team
at 800-270-7030 or
sales@goacanow.com
Services: Medical Answering Service
Spanish/English
bilingual.
Answer Medical
2807 W Busch Blvd., Suite 103
Tampa, FL 33618, USA
www.answerbayarea.com
Contact: Chris
Gordon, sales manager at 800-226-2246 or
cgordon@answerbayarea.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Answer USA is a family of answering centers, providing medical call center
services and answering service.
 Answer United
341 W Lovell
Kalamazoo, MI 49007, USA
www.answerunited.com
Contact: Scott Gignac, sales
and marketing manager, at 800-937-5900 or
sales@answerunited.com
Services: Medical Answering Service, Appointment Setting/Reminder
Their
agents are trained in medical terminology and methods in order to handle urgent
callers with speed and precision. ATSI Award of Excellence Winner 14 consecutive
years.
AnswerOne LLC
3121 Center Pointe Dr
Edinburg, TX 78539, USA
www.answerone.us
Contact: Raul Rodriguez, director of operations, at 888 994-6500 or
info@answerone.us
Services: Medical Answering Service, Appointment Setting/Reminder, Physician
Referral
Other Services: Patient pre-registration
AnswerOne plays a vital role when you are
unavailable or closed for business.
Answerphone of America
439 S Center St
Statesville, NC 28677, USA
www.answerphoneofamerica.com
Contact: Jeffrey Lever, VP of sales, at 704-872-1664 or
jeff.lever@answerphoneofamerica.com
Services: Medical Answering Service, Appointment Setting/Reminder
Medical answering service specialists, 24/7 emergency call routing, instaconnect - patient never leaves
the line, and online account management.
Business & Professional Exchange, Inc.
100 Cummings Center Ste 344C
Beverly, MA 01915, USA
www.bpeinc.com
Contact: Michael Shaw, sales manager, at 800-649-6767 or
mjshaw@bpeinc.com
Services: Medical Answering Service
BPE is an award-winning 24-hour medical answering service that has provided
quality services to the medical community for more than 30 years. We currently
serve over 750 physicians nationwide with a range of messaging services,
live-answer messaging, remote receptionist, appointment setting, and voicemail
services.
 Call 4 Health
4720 NW Boca Raton Blvd Ste D105
Boca Raton, FL 33431, USA
www.call4health.com
Contact: Dilma Bennett, VP sales & marketing, at
888-422-7352 or
dbennett@call4health.com
Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician
Referral
Call 4 Health, a medical call center, offers home healthcare call center services exclusively to medical
and healthcare providers nationwide. They provide professional and accurate virtual call center services and physicians answering services for medical practices and hospitals. In addition to their hospital call center services,
they also specialize in nurse triage services, physician referral services, disaster preparedness support, and medical answering services
24 hours a day and 7 days a week.
Callzilla
LLC
1150
NW 72nd Ave, Suite 260
Miami,
FL 33126,
USA
www.callzilla.net
Contact:
Neal Topf, president, at 305-503-9069 or ntopf@callzilla.net
Services: Medical Answering Service,
Appointment Setting/Reminder
Spanish specialists, allowing for effective communication with
Spanish-speaking patients and customers.
 Carenet
11845 IH-10 West Ste 400
San Antonio, TX
78230, USA
www.callcarenet.com
Contact: Lisa Policano,
director of business
development services, at 210-595-2034
or
lpolicano@callcarenet.com
Services: Telephone Triage, Physician
Referral
Other Services:
24/7 care navigation, advocacy, decision support, pharma support, and remote
device monitoring
Carenet delivers
measurable value through our cost-effective and efficient solutions, providing personalized
member support and medical assistance
exclusively to America’s leading healthcare organizations. They help clients
build and strengthen vital relationships with their members/patients.
Founded in 1988 and headquartered in San
Antonio, Texas, Carenet supports 10 million members nationwide.
Learn more
about their customized solutions at
www.callcarenet.com
or call 800-226-6200.
Communications
Center Inc.
829
Grant St
Franklin,
PA 16323,
USA
www.commctr.com
Contact:
Heidi Black, general manager, at 800-369-6266 or hblack@commctr.com
Services: Medical Answering Service,
Appointment Setting/Reminder
We
are a small, hometown call center with a special focus on customer service.
 Conifer Patient Communications
140 Fountain Pkwy Ste 500
St Petersburg, FL 33716, USA
www.coniferhealth.com
Contact: Dorothy Rubio, CEO, at 727-570-3612 or
dorothy.rubio@coniferhealth.com
Services: Appointment Setting/Reminder, Physician Referral
Other Services: Class and event registration,
medical necessity screening, scheduling, ROI reporting, fulfillment services, outbound
patient contact, and Web site interface solutions.
Conifer Patient Communications has been an
industry leader in products and services relevant to patients, physicians, and
hospitals for over 20 years. Their 24/7 services help hospitals connect
with their communities and increase market share.
Connextions Health
3600 eCommerce Pl
Orlando, FL 32808-1340, USA
www.connextions.com
Contact: Gordon G. Andrew, senior vice president, at 407-563-4440 or
gandrew@connextions.com
Other Services:
Member/patient acquisition and retention
Using voice and Web technologies, CRM, and analytics, Connextions Health helps
plans and providers to acquire patients/members, and to sustain brand loyalty
through customer experience management.
Corridor
Medical Answering Service
3088
Route 27, Suite 7
Kendall
Park, NJ 08824, USA
www.corridoranswering.net
Contact:
Gretchen Godwin, RN & general manager, at 609-658-8845 or gretchen@corridoranswering.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services:
Rx refill
All
medical answering service, owned and managed by an RN.
Cosmopolitan Medical
Communications
5665 W Beverly Ln
Glendale, AZ 85306, USA
www.cosmomed.com
Contact: Michelle Weiss,
director of business development, at 800-900-0101 or
michelle@cosmomed.com
Services: Medical Answering
Service, Physician Referral, Appointment Setting/Reminder
Other Services: Drug trials,
fundraising, automated appointment reminders and lab results, insurance, daytime
overflow, Spanish translation, and interpretation services
US based 24x7 bilingual
(English and Spanish) call center providing daytime outsourcing, overflow, and
after-hours answering service.
 CPN
Nurse Triage Services
910
E 26th St Ste 330
Minneapolis,
MN 55404, USA
www.cpnonline.org
Contact:
Jan Jachimowicz, director of communications and business development, at
612-813-7435 or jan.jachimowicz@childrensmn.org
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Disease
management, hospital services, medical phone surveys, program registration, and
fulfillment programs
Experienced
primary and specialty care medical representatives and nurses trained to provide
a full range of medical advice and care over the phone.
Customer Contact Services
7525 Mitchell Rd, Ste 315
Eden Prairie, MN, 55344, USA
www.yourccsteam.com
Contact: Donovan Niesen, technical director, at 952-936-4000 or
dniesen@gmail.com
Services: Medical Answering Service
24/7 live answering service with dispatching specialties
 Doctors
Referral Service LLC
210 W 22nd St Ste 130
Oak Brook, IL 60523, USA
www.drsreferralservice.com
Contact: Jim Honigschmidt,
President, at 630-371-1530 or
jim@drsreferralservice.com
Services: Physician Referral
Other Services: Class
registration, outbound class reminders, surveys, and call and Web inquiries.
Real-time reports on all
activity via secure Internet, including demographics, class rosters, Web hits,
and call and Web data. English and Spanish reps.
Fone 4 Health
4720 NW Boca Raton Blvd, Suite D
105 Boca Raton, FL 33431, USA
www.call4health.com
Contact: Jane Gibson, VP client relations, at 786-573-0107 or
Gibson@fonemed.com
Services: Medical Answering Service,
Telephone Triage
The Fone 4 Health partners provide answering services and registered nurse
triage when required as the after-hours extension for medical practices.
 Fonemed
LLC
2975
Broadmoor Valley Rd, Suite 201
Colorado
Springs, CO 80906, USA
www.fonemed.com
Contact: Jane Gibson,
vice president of client relations,
at 800-366-3633 x1 or jgibson@fonemed.com
Services: Telephone Triage
For over a decade URAC-accredited Fonemed has provided flexible, scalable, and economical solutions, including telephone
services by registered nurses; installed or Web hosted medical call center
systems and protocols; award-winning hotline for exposure to occupational health
hazards.
HealthCall
421 Chew St
Allentown, PA 18102, USA
www.shh.org
Contact: Kathleen Seitzinger at 610-776-4946 or
kseitzin@shh.org
Services: Medical Answering Service,
Telephone Triage
HealthCall offers need specific RN triage services, as well as a medical
answering service.
MD Extension,
LLC
5603-B, Suite 259
W Friendly Ave
Greensboro, NC
27410, USA
www.mdextension.com
Contact: Tuck
Corvinus, sales manager, at 877-977-0633 or
tuck@mdextension.com.
Services: Medical Answering Service
MD Extension provides accurate, reliable, medical contact
and answering technology at a cost that's significantly lower than traditional
answering services.
MDnetSolutions
100 Mansell Ct E Ste 650
Roswell, GA 30076
www.mdnetsolutions.com
Contact: Jennifer Kirschbaum, business development
manager, at 888-986-3638 or
jenniferk@mdnetsolutions.com
Services: Medical Answering Service, Telephone
Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Lead tracking with reminder emails
and postcards, website integration, patient recruitment, billing, EMR and
outcomes management, seminar and event registration, and insurance verification.
MDnetSolutions is a full service, HIPAA
compliant, inbound and outbound call center specializing in healthcare call
center services.
MedConnectUSA
USA
http://medconnectusa.com/
Contact: 888-216-8482 or
admin@medconnectusa.com
Services: Medical Answering Service, Appointment
Setting/Reminder
MedConnectUSA provides medical answering
and telemessaging services.
Medfone,
Inc.
3305
Jerusalem Ave
Wantagh,
NY 11793, USA
www.medfone.com
Contact:
Stacey Horowitz, marketing manager, at 516-679-7641 or shorowitz@medfone.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
Other Services: Remote reception, hospital operator services, media response and
event registration
Medfone is
a full-service call center specializing in comprehensive outsourced
calling and Web-based solutions exclusively for the healthcare industry.
Medical
Communications USA
3820 N 3rd St
Phoenix, AZ 85012,
USA
www.medicalcommunicationsusa.com
Contact:
Terri Paffile at 800-288-2140
or
Terri@Answer1.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services:
Customer Help Desk
A unique
approach for the medical community using today’s technology.
MediCall
6140 Stoneridge Mall Rd, Suite 350
Pleasanton, CA 94588, USA
www.medicall.us
Contact: John Chess, president, at 925-469-1295 or
jchess@medicall.us
Services: Medical Answering Service,
Telephone Triage
Other Services: Disease management, utilization review
MediCall utilizes US and Philippine-based, fluent English speaking nurses,
physicians, and pharmacists to support outsourced clinical services.
Night Nurse, LLC
PO Box 5434
Wayland, MA 01778, USA
www.nightnursetriage.com
Contact: Tami Regan, RN director of nursing triage services, at 508-650-0022 or
tami@nightnursetriage.com
Services: Telephone Triage
Serving the pediatric medical community since
1999.
Northeast
Georgia Medical Center
675
White Sulphur Rd
Gainesville
GA 30534, USA
www.nghs.com
Contact: Kay Smith, ER Operations Manager, at 678-343-4656 or
kay.smith@nghs.com
Services: Telephone Triage
Nurseline
offers telephone triage and health information services.
Nurse Response
7711 Carondelet Ave
St.
Louis MO, 63105, USA
www.nurseresponse.com
Contact: Sherita M Haigler,
manager of client services, at 314-725-4477
Services: Medical Answering
Service, Telephone Triage, Appointment Setting/Reminder
Other Services: Health Risk
Assessments, Welcome Calls, Disenrollment Calls, HEDIS outbound call support
Nurse Response is a URAC
accredited 24/7 healthcare organization offering quality telehealth services to
managed care organizations, public health departments, hospitals, physician
groups nationwide.
 Nurse Telephone Triage Service,
LLC
134 Sky View Terrace
Holyoke, MA 01040-7018, USA
www.nursetriage.org
Contact: Helen M. Lapointe, RN, at 413-265-6610 or Joann A. Somerville, RN, at
860-930-3725; their email is
nursetriage@comcast.net
Services: Telephone Triage
A nurse-owned company that provides telephone triage health advice to
pediatric and adult populations, with services tailored to meet client needs. RNs utilize Barton Schmitt, MD protocols and provide
computer-generated documents regarding the patient interaction to your office
the next day. HIPAA compliant; references available upon request.
On-Call for Kids, LLC
7008
Carlton Ln Ste 101
Plano, TX
75025, USA
www.oncallforkids.com
Contact: Christie Camizzi, BSN, RNC,
and president, at 214-663-9447 or
info@oncallforkids.com
Services: Telephone Triage
A nationwide, professional telephone triage
service delivered by experienced pediatric RNs only; utilizing Barton Schmitt
Pediatric Protocols and providing computer documents that are immediately faxed
or emailed to your office. In successful business for over eight years.
OnRamp Medical Communications LLC
8770 Purdue Rd
Indianapolis, IN 46268, USA
www.on-ramp.com
Contact: David or Nancy Duncan, CEO/president, at 888-290-9730 or
nduncan@on-ramp.com
Services: Medical Answering Service
24/7 physician and
medical-related business answering service, call center, and virtual office.
Pediatric Health
Line Inc.
PO Box 280704
Columbia, SC
29228, USA
www.pediatrichealthline.com
Contact: Nikki Steele, president, at 800-440-1186 or
nikki@pediatrichealthline.com
Services: Telephone Triage
Other Services: Prescription refills, follow up calls
Pediatric Health Line is a telephone triage and advice service provider for
physicians and their patients 24/7.
Personalized
Communications
205
E Center St
Duncanville,
TX 75116, USA
www.per-com.com
Contact:
Stanley Gardner, president, at 800-232-3321
or sgardner@per-com.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
Award winning,
24/7 full-service HIPAA compliant inbound & outbound call center staffing bilingual
(English/Spanish) and Web-connected agents.
Professional
Answering Service
877
Exmouth St
Sarnia,
ON, N7T 5R3, Canada
www.professionalansweringservice.ca
Contact:
Dale Mason, president, at 519-332-2320 or pass@cogeco.ca
Services: Medical Answering Service
Rainbow Call Center
11100 Euclid Ave
Cleveland, OH 44106, USA
www.askrainbow.org
Contact: Andrew Hertz, MD, FAAP, medical director at 216-844-7731 or
andrew.hertz@UHhospitals.org
Services: Medical Answering Service, Telephone Triage, Appointment
Setting/Reminder
Rainbow serves over 900 physicians for pediatric nurse triage and medical
messaging 24/7, handling 120,000 triage calls/year.
RNs On-Call, LLC
1515 W Cornwallis Dr Ste G-105
Greensboro, NC 27408, USA
www.rnson-call.com
Contact: 888-275-0202 or
info@rnson-call.com
Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician
Referral
Providing medical answering services and call
center outsourcing. Registered nursing telephone triage 24/7 for peds,
adult, OB/GYN, clinics, and urgent care.
 SironaHealth
500
Southborough Dr
South
Portland, ME 04106, USA
www.sironahealth.com
Contact: Daniel Day, strategic marketing &
communications, at 800-524-1484 or
Daniel.Day@sironahealth.com
Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Class registration, disease management
infrastructure support, clinical outreach, and enrollment
SironaHealth provides full-service health call
center and nurse advice line programs to health plans, hospitals, physicians,
and health management organizations nationwide.
Sound
Telecom
1131 Poplar Place South
Seattle, WA 98144, USA
www.sound-tele.com
Contact:
Michael LaBaw, president, at 425-392-3120 or mlabaw@sound-tele.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
Other Services: Disaster recovery and emergency medical
Proudly and professionally serving
the special needs of the healthcare industry, Sound Telecom provides the care and attention
that patients and staff
require.
Southwest Call Center, Inc.
625 Martin Luther King Pkwy
Lake Charles, LA 70601, USA
www.southwestcallcenter.com
Contact: Celia Case, general manager, at 337-310-2435 or
ccase@southwestcallcenter.com
Services: Medical Answering Service
Inbound call center providing professional and empathetic telephone support
to the medical industry since 1993.
StatCall
PO Box 6
Alexandria, VA 22313, USA
www.calleverest.com
Contact: Tim Neville, owner, at 703-836-6900 or
statcall@gmail.com
Services: Medical Answering Service
2005, 2006, 2007, 2008, and 2009 ATSI award of excellence winner; specializes in medical
answering service on the East Coast.
 TeamHealth
Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Tina Minnick at
888-203-1118 x7313 or
tina_minnick@teamhealth.com
Services: Telephone Triage,
Physician Referral
Other Services:
Class scheduling, medical outbound surveys
TeamHealth Medical Call Center provides 24/7
nurse triage, health information, physician referral, and class scheduling
services to the callers of client hospitals, physicians, insurance companies,
and home health agencies. Accredited by URAC as a health call center, TeamHealth
provides clients with comprehensive medical call center services.
 TeleMed
18
Beck St
Atlanta, GA 30318,
USA
www.telemedinc.com
800-529-8010
Services: Medical Answering Service
TeleMed is a leading provider of medical answering service and advanced
medical call processing solutions dedicated to private practices, healthcare,
university, and hospital systems.
 The
Beryl Companies
3600 Harwood Rd
Bedford,
TX 76021, USA
www.Beryl.Net
Contact: Nancy Lecroy, VP of marketing, at 817-785-5030 or
nancy.lecroy@beryl.net
Services: Telephone Triage,
Appointment Setting/Reminder,
Physician
Referral
Other Services:
Class and event
registration, outbound targeted marketing services, and post discharge calling
services
Healthcare exclusive call center serving nearly
500 clients throughout the United States. Beryl offers comprehensive call center
services designed to improve the patient experience across the care continuum. All services are available 24 hours a day, seven days a week, in English and
Spanish, plus other languages as needed.
VIP Connections
PO Box 626
Framingham, MA 01702, USA
www.viponcall.com
Contact: Bill or John Campbell at
866-270-1030 or campbell.vip@verizon.net
Services: Medical Answering Service,
Telephone Triage,
Appointment Setting/Reminder
Other Services: Automated test result line
If
you are a medical telephone answering
service and should have been
included in this section, please
sign-up
today. We will add
your information online and also include it the next time we print our Medical Answering Service
directory in AnswerStat magazine.
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