Contents:

  Home

  Vendors

  Articles

  Subscribe

  Advertise

  News

  Resources

  Search

  About Us

Services:

  Jobs Board

  News Feed and Info

  eNewsletter

  Medical News <<-New!

Quick Links:

  Area Code Info

  Events Calendar

  Webinars

  Call Center Glossary

  Editorial Calendar

  White Papers

  Our Sponsors

Call Centers:

  Answering Services

  Triage Call Centers

  Appointment Setting

  Physician Referral

  Other Services

  Signup to be listed

  

Find AnswerStat magazine on Facebook

 


Medical Call Center Directory

The following Call Centers and Outsource Teleservice Agencies provide call processing services to the medical community.

 

1-800 We Answer Answering Service

545 8th Ave, Suite 401

New York, NY 10018, USA

www.weanswer.com

Contact: Robert Porter, president, at 212-868-1121 or rob@weanswer.com

Services: Medical Answering Service, Appointment Setting/Reminder

1-800 We Answer Answering Service provides telephone answering services, including 24-hour live answering service for doctors and the healthcare industry.


A Better Connection, Inc.

20 W Juniper Ave, Suite 103

Gilbert, AZ 85233, USA

www.abetterconnection.net

Contact: Marcy Hewlett, president/CEO, at 480-635-8500 or marcyh@abetterconnection.net

Services: Medical Answering Service

2009 ATSI Award of Excellence winner and ATSI Gold Certified call center, providing quality telecommunication services utilizing cutting-edge technologies and cost-effective solutions.


A Live Answer, Inc

PO Box 2066

Harrisonburg, VA  22801, USA

www.aliveansweringservice.com

Contact: Rob, owner, at 800-355-2650 or sales@aliveanswer.net

Services: Medical Answering Service

Twenty-four hour bilingual (English and Spanish) telephone answering service.


Advanced Communications LLC

PO Box 296

North Baltimore, OH 45872, USA

www.myadvancedcomm.com

Contact: Jayson Wickard, president, at 866-576-4118 or jwickard@myadvancedcomm.com

Services: Medical Answering Service


All Call Technologies

PO Box 2288

Eagle, ID  83616, USA

www.allcalltechnologies.com/medical-office

Contact: Greg, owner, at 877-659-4999 or greg@answeridaho.com

Other Services: Automated call routing and voice mail to email service.

Provides call routing and voicemail to email service for small medical offices; custom automated voice system works with existing equipment; and urgent call forwarding to on call physician without patient redialing


Ambs Call Center

338 W Franklin St

Jackson, MI 49201, USA

www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Health surveys

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices and health systems.  Their medical call center and nurse triage service offers a winning combination for any size practice or health system.  Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration.  Call them for a live demonstration.  


AmeriCall

1502 Tacoma Ave S

Tacoma, WA 98402, USA

www.americall.com

Contact: Scott Hager, president/GM, at 800-809-8835 or shager@americall.com

Services: Medical Answering Service


Ameridial, Inc.

4535 Strausser St NW

North Canton, OH 44720, USA

www.ameridial.com

Contact: Craig J. Vretas, director of business development, at 866-775-4755 or vretas@ameridial.com

Services: Physician Referral

Other Services: Benefit inquiries, open enrollment support, claims handling and processing, customer service, and sales support.


American MediConnect

3232 N Elston Ave

Chicago, IL  60618, USA

www.mediconnect.com

Contact: Patrick Day, business development, at 888-922-4003 or pday@mediconnect.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Established in 1985, exclusively for the healthcare industry: 24/7/365 live operator service, toll free nationwide service, HIPAA compliant, and bilingual English/Spanish.


Answer Center America Inc

5532 N Broadway

Chicago, IL 60640, USA

www.goacanow.com

Contact: Sales team at 800-270-7030 or sales@goacanow.com

Services: Medical Answering Service

Spanish/English bilingual.


Answer Medical

2807 W Busch Blvd., Suite 103

Tampa, FL  33618, USA

www.answerbayarea.com

Contact: Chris Gordon, sales manager at 800-226-2246 or cgordon@answerbayarea.com

Services: Medical Answering Service, Appointment Setting/Reminder

Answer USA is a family of answering centers, providing medical call center services and answering service.


Answer United

341 W Lovell

Kalamazoo, MI  49007, USA

www.answerunited.com

Contact: Scott Gignac, sales and marketing manager, at 800-937-5900 or sales@answerunited.com

Services: Medical Answering Service, Appointment Setting/Reminder

Their agents are trained in medical terminology and methods in order to handle urgent callers with speed and precision.  ATSI Award of Excellence Winner 14 consecutive years.


AnswerOne LLC

3121 Center Pointe Dr

Edinburg, TX  78539, USA

www.answerone.us

Contact: Raul Rodriguez, director of operations, at 888 994-6500 or info@answerone.us

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Patient pre-registration

AnswerOne plays a vital role when you are unavailable or closed for business.


Answerphone of America

439 S Center St

Statesville, NC  28677, USA

www.answerphoneofamerica.com

Contact: Jeffrey Lever, VP of sales, at 704-872-1664 or jeff.lever@answerphoneofamerica.com

Services: Medical Answering Service, Appointment Setting/Reminder

Medical answering service specialists, 24/7 emergency call routing, instaconnect - patient never leaves the line, and online account management.


Business & Professional Exchange, Inc.

100 Cummings Center Ste 344C

Beverly, MA  01915, USA

www.bpeinc.com

Contact: Michael Shaw, sales manager, at 800-649-6767 or mjshaw@bpeinc.com

Services: Medical Answering Service

BPE is an award-winning 24-hour medical answering service that has provided quality services to the medical community for more than 30 years.  We currently serve over 750 physicians nationwide with a range of messaging services, live-answer messaging, remote receptionist, appointment setting, and voicemail services.


Call 4 HealthCall 4 Health

4720 NW Boca Raton Blvd Ste D105

Boca Raton, FL 33431, USA

www.call4health.com

Contact: Dilma Bennett, VP sales & marketing, at 888-422-7352 or dbennett@call4health.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Call 4 Health, a medical call center, offers home healthcare call center services exclusively to medical and healthcare providers nationwide.  They provide professional and accurate virtual call center services and physicians answering services for medical practices and hospitals.  In addition to their hospital call center services, they also specialize in nurse triage services, physician referral services, disaster preparedness support, and medical answering services 24 hours a day and 7 days a week.


Callzilla LLC

1150 NW 72nd Ave, Suite 260

Miami, FL 33126, USA

www.callzilla.net

Contact: Neal Topf, president, at 305-503-9069 or ntopf@callzilla.net

Services: Medical Answering Service, Appointment Setting/Reminder

Spanish specialists, allowing for effective communication with Spanish-speaking patients and customers.


Carenet

11845 IH-10 West Ste 400

San Antonio, TX 78230, USA

www.callcarenet.com

Contact: Lisa Policano, director of business development services, at 210-595-2034 or lpolicano@callcarenet.com

Services: Telephone Triage, Physician Referral

Other Services: 24/7 care navigation, advocacy, decision support, pharma support, and remote device monitoring

Carenet delivers measurable value through our cost-effective and efficient solutions, providing personalized member support and medical assistance exclusively to America’s leading healthcare organizations. They help clients build and strengthen vital relationships with their members/patients. Founded in 1988 and headquartered in San Antonio, Texas, Carenet supports 10 million members nationwide. Learn more about their customized solutions at www.callcarenet.com or call 800-226-6200.


Communications Center Inc.

829 Grant St

Franklin, PA 16323, USA

www.commctr.com

Contact: Heidi Black, general manager, at 800-369-6266 or hblack@commctr.com

Services: Medical Answering Service, Appointment Setting/Reminder

We are a small, hometown call center with a special focus on customer service.


Conifer Patient Communications

140 Fountain Pkwy Ste 500

St Petersburg, FL  33716, USA

www.coniferhealth.com

Contact: Dorothy Rubio, CEO, at 727-570-3612 or dorothy.rubio@coniferhealth.com

Services: Appointment Setting/Reminder, Physician Referral

Other Services: Class and event registration, medical necessity screening, scheduling, ROI reporting, fulfillment services, outbound patient contact, and Web site interface solutions.

Conifer Patient Communications has been an industry leader in products and services relevant to patients, physicians, and hospitals for over 20 years.  Their 24/7 services help hospitals connect with their communities and increase market share.


Connextions Health

3600 eCommerce Pl

Orlando, FL 32808-1340, USA

www.connextions.com

Contact: Gordon G. Andrew, senior vice president, at 407-563-4440 or gandrew@connextions.com

Other Services: Member/patient acquisition and retention

Using voice and Web technologies, CRM, and analytics, Connextions Health helps plans and providers to acquire patients/members, and to sustain brand loyalty through customer experience management.


Corridor Medical Answering Service

3088 Route 27, Suite 7

Kendall Park, NJ 08824, USA

www.corridoranswering.net

Contact: Gretchen Godwin, RN & general manager, at 609-658-8845 or gretchen@corridoranswering.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Rx refill

All medical answering service, owned and managed by an RN.


Cosmopolitan Medical Communications

5665 W Beverly Ln

Glendale, AZ  85306, USA

www.cosmomed.com

Contact: Michelle Weiss, director of business development, at 800-900-0101 or michelle@cosmomed.com

Services: Medical Answering Service, Physician Referral, Appointment Setting/Reminder

Other Services: Drug trials, fundraising, automated appointment reminders and lab results, insurance, daytime overflow, Spanish translation, and interpretation services

US based 24x7 bilingual (English and Spanish) call center providing daytime outsourcing, overflow, and after-hours answering service.


CPN Nurse Triage Services

910 E 26th St Ste 330

Minneapolis, MN 55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of communications and business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Disease management, hospital services, medical phone surveys, program registration, and fulfillment programs

Experienced primary and specialty care medical representatives and nurses trained to provide a full range of medical advice and care over the phone.


Customer Contact Services

7525 Mitchell Rd, Ste 315

Eden Prairie, MN, 55344, USA

www.yourccsteam.com

Contact: Donovan Niesen, technical director, at 952-936-4000 or dniesen@gmail.com

Services: Medical Answering Service

24/7 live answering service with dispatching specialties


Doctors Referral Service provides call and web-based services to hospitals in physician referral, class registrations and healthcare services marketing.Doctors Referral Service LLC

210 W 22nd St Ste 130

Oak Brook, IL  60523, USA

www.drsreferralservice.com

Contact: Jim Honigschmidt, President, at 630-371-1530 or jim@drsreferralservice.com

Services: Physician Referral

Other Services: Class registration, outbound class reminders, surveys, and call and Web inquiries.

Real-time reports on all activity via secure Internet, including demographics, class rosters, Web hits, and call and Web data.  English and Spanish reps.


Fone 4 Health

4720 NW Boca Raton Blvd, Suite D

105 Boca Raton, FL 33431, USA

www.call4health.com

Contact: Jane Gibson, VP client relations, at 786-573-0107 or Gibson@fonemed.com

Services: Medical Answering Service, Telephone Triage

The Fone 4 Health partners provide answering services and registered nurse triage when required as the after-hours extension for medical practices.


Fonemed LLC

2975 Broadmoor Valley Rd, Suite 201

Colorado Springs, CO 80906, USA

www.fonemed.com

Contact: Jane Gibson, vice president of client relations, at 800-366-3633 x1 or jgibson@fonemed.com

Services: Telephone Triage

For over a decade URAC-accredited Fonemed has provided flexible, scalable, and economical solutions, including telephone services by registered nurses; installed or Web hosted medical call center systems and protocols; award-winning hotline for exposure to occupational health hazards.


HealthCall

421 Chew St

Allentown, PA 18102, USA

www.shh.org

Contact: Kathleen Seitzinger at 610-776-4946 or kseitzin@shh.org

Services: Medical Answering Service, Telephone Triage

HealthCall offers need specific RN triage services, as well as a medical answering service.


MD Extension, LLC

5603-B, Suite 259 W Friendly Ave

Greensboro, NC  27410, USA

www.mdextension.com

Contact: Tuck Corvinus, sales manager, at 877-977-0633 or tuck@mdextension.com.

Services: Medical Answering Service

MD Extension provides accurate, reliable, medical contact and answering technology at a cost that's significantly lower than traditional answering services.


MDnetSolutions

100 Mansell Ct E Ste 650

Roswell, GA 30076

www.mdnetsolutions.com

Contact: Jennifer Kirschbaum, business development manager, at 888-986-3638 or jenniferk@mdnetsolutions.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Lead tracking with reminder emails and postcards, website integration, patient recruitment, billing, EMR and outcomes management, seminar and event registration, and insurance verification.

MDnetSolutions is a full service, HIPAA compliant, inbound and outbound call center specializing in healthcare call center services.


MedConnectUSA

USA

http://medconnectusa.com/

Contact: 888-216-8482 or admin@medconnectusa.com

Services: Medical Answering Service, Appointment Setting/Reminder

MedConnectUSA provides medical answering and telemessaging services.


Medfone, Inc.

3305 Jerusalem Ave

Wantagh, NY  11793, USA

www.medfone.com

Contact: Stacey Horowitz, marketing manager, at 516-679-7641 or shorowitz@medfone.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Remote reception, hospital operator services, media response and event registration

Medfone is a full-service call center specializing in comprehensive outsourced calling and Web-based solutions exclusively for the healthcare industry.


Medical Communications USA

3820 N 3rd St

Phoenix, AZ 85012, USA

www.medicalcommunicationsusa.com

Contact: Terri Paffile at 800-288-2140 or Terri@Answer1.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Customer Help Desk

A unique approach for the medical community using today’s technology.


MediCall

6140 Stoneridge Mall Rd, Suite 350

Pleasanton, CA  94588, USA

www.medicall.us

Contact: John Chess, president, at 925-469-1295 or jchess@medicall.us

Services: Medical Answering Service, Telephone Triage

Other Services: Disease management, utilization review

MediCall utilizes US and Philippine-based, fluent English speaking nurses, physicians, and pharmacists to support outsourced clinical services.


Night Nurse, LLC

PO Box 5434

Wayland, MA  01778, USA

www.nightnursetriage.com

Contact: Tami Regan, RN director of nursing triage services, at 508-650-0022 or tami@nightnursetriage.com

Services: Telephone Triage

Serving the pediatric medical community since 1999.


Northeast Georgia Medical Center

675 White Sulphur Rd

Gainesville GA 30534, USA

www.nghs.com

Contact: Kay Smith, ER Operations Manager, at 678-343-4656 or kay.smith@nghs.com

Services: Telephone Triage

Nurseline offers telephone triage and health information services.


Nurse Response

7711 Carondelet  Ave

St. Louis  MO, 63105, USA

www.nurseresponse.com

Contact: Sherita M Haigler, manager of client services, at 314-725-4477

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Health Risk Assessments, Welcome Calls, Disenrollment Calls, HEDIS outbound call support

Nurse Response is a URAC accredited 24/7 healthcare organization offering quality telehealth services to managed care organizations, public health departments, hospitals, physician groups nationwide.


Nurse Telephone Triage Service, LLC

134 Sky View Terrace

Holyoke, MA 01040-7018, USA

www.nursetriage.org

Contact: Helen M. Lapointe, RN, at 413-265-6610 or Joann A. Somerville, RN, at 860-930-3725; their email is nursetriage@comcast.net

Services: Telephone Triage

A nurse-owned company that provides telephone triage health advice to pediatric and adult populations, with services tailored to meet client needs.  RNs utilize Barton Schmitt, MD protocols and provide computer-generated documents regarding the patient interaction to your office the next day.  HIPAA compliant; references available upon request.


On-Call for Kids, LLC

7008 Carlton Ln Ste 101

Plano, TX 75025, USA

www.oncallforkids.com

Contact: Christie Camizzi, BSN, RNC, and president, at 214-663-9447 or info@oncallforkids.com

Services: Telephone Triage

A nationwide, professional telephone triage service delivered by experienced pediatric RNs only; utilizing Barton Schmitt Pediatric Protocols and providing computer documents that are immediately faxed or emailed to your office.  In successful business for over eight years.


OnRamp Medical Communications LLC

8770 Purdue Rd

Indianapolis, IN 46268, USA

www.on-ramp.com

Contact: David or Nancy Duncan, CEO/president, at 888-290-9730 or nduncan@on-ramp.com

Services: Medical Answering Service

24/7 physician and medical-related business answering service, call center, and virtual office.


Pediatric Health Line Inc.

PO Box 280704

Columbia, SC  29228, USA

www.pediatrichealthline.com

Contact: Nikki Steele, president, at 800-440-1186 or nikki@pediatrichealthline.com

Services: Telephone Triage

Other Services: Prescription refills, follow up calls

Pediatric Health Line is a telephone triage and advice service provider for physicians and their patients 24/7.


Personalized Communications

205 E Center St

Duncanville, TX 75116, USA

www.per-com.com

Contact: Stanley Gardner, president, at 800-232-3321 or sgardner@per-com.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Award winning, 24/7 full-service HIPAA compliant inbound & outbound call center staffing bilingual (English/Spanish) and Web-connected agents.


Professional Answering Service

877 Exmouth St

Sarnia, ON, N7T 5R3, Canada

www.professionalansweringservice.ca

Contact: Dale Mason, president, at 519-332-2320 or pass@cogeco.ca

Services: Medical Answering Service


Rainbow Call Center

11100 Euclid Ave

Cleveland, OH  44106, USA

www.askrainbow.org

Contact: Andrew Hertz, MD, FAAP, medical director at 216-844-7731 or andrew.hertz@UHhospitals.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Rainbow serves over 900 physicians for pediatric nurse triage and medical messaging 24/7, handling 120,000 triage calls/year.


RNs On-Call, LLC

1515 W Cornwallis Dr Ste G-105

Greensboro, NC  27408, USA

www.rnson-call.com

Contact: 888-275-0202 or info@rnson-call.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Providing medical answering services and call center outsourcing.  Registered nursing telephone triage 24/7 for peds, adult, OB/GYN, clinics, and urgent care.


SironaHealth

500 Southborough Dr

South Portland, ME 04106, USA

www.sironahealth.com

Contact: Daniel Day, strategic marketing & communications, at 800-524-1484 or Daniel.Day@sironahealth.com

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class registration, disease management infrastructure support, clinical outreach, and enrollment

SironaHealth provides full-service health call center and nurse advice line programs to health plans, hospitals, physicians, and health management organizations nationwide.


Sound Telecom

1131 Poplar Place South

Seattle, WA 98144, USA

www.sound-tele.com

Contact: Michael LaBaw, president, at 425-392-3120 or mlabaw@sound-tele.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Disaster recovery and emergency medical

Proudly and professionally serving the special needs of the healthcare industry, Sound Telecom provides the care and attention that patients and staff require.


Southwest Call Center, Inc.

625 Martin Luther King Pkwy

Lake Charles, LA  70601, USA

www.southwestcallcenter.com

Contact: Celia Case, general manager, at 337-310-2435 or ccase@southwestcallcenter.com

Services: Medical Answering Service

Inbound call center providing professional and empathetic telephone support to the medical industry since 1993.


StatCall

PO Box 6

Alexandria, VA 22313, USA

www.calleverest.com

Contact: Tim Neville, owner, at 703-836-6900 or statcall@gmail.com

Services: Medical Answering Service

2005, 2006, 2007, 2008, and 2009 ATSI award of excellence winner; specializes in medical answering service on the East Coast.


TeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110

Knoxville, TN 37932, USA

www.thmedicalcallcenter.com

Contact: Tina Minnick at 888-203-1118 x7313 or tina_minnick@teamhealth.com

Services: Telephone Triage, Physician Referral

Other Services: Class scheduling, medical outbound surveys

TeamHealth Medical Call Center provides 24/7 nurse triage, health information, physician referral, and class scheduling services to the callers of client hospitals, physicians, insurance companies, and home health agencies.  Accredited by URAC as a health call center, TeamHealth provides clients with comprehensive medical call center services.


TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

800-529-8010

Services: Medical Answering Service

TeleMed is a leading provider of medical answering service and advanced medical call processing solutions dedicated to private practices, healthcare, university, and hospital systems.


The Beryl Companies

3600 Harwood Rd

Bedford, TX 76021, USA

www.Beryl.Net

Contact: Nancy Lecroy, VP of marketing, at 817-785-5030 or nancy.lecroy@beryl.net

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class and event registration, outbound targeted marketing services, and post discharge calling services

Healthcare exclusive call center serving nearly 500 clients throughout the United States.  Beryl offers comprehensive call center services designed to improve the patient experience across the care continuum.  All services are available 24 hours a day, seven days a week, in English and Spanish, plus other languages as needed.


VIP Connections

PO Box 626

Framingham, MA  01702, USA

www.viponcall.com

Contact: Bill or John Campbell at 866-270-1030 or campbell.vip@verizon.net

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Automated test result line


If you are a medical telephone answering service and should have been included in this section, please sign-up today.  We will add your information online and also include it the next time we print our Medical Answering Service directory in AnswerStat magazine.

View other directory listings

 

  [Home]     [Vendors]     [Articles]     [Subscribe]     [Advertise]     [News]     [Resources]     [Search]     [About Us]

616-284-1305, answers@AnswerStat.com; © 2003-2010 Peter DeHaan Publishing, Inc.