Medical Call Center Directory

Callzilla LLC

1150 NW 72nd Ave, Suite 260

Miami, FL 33126, USA

www.callzilla.net

Contact: Neal Topf, president, at 305-503-9069 or ntopf@callzilla.net

Services: Medical Answering Service, Appointment Setting/Reminder

Spanish specialists, allowing for effective communication with Spanish-speaking patients and customers.

Carenet Healthcare Services

11845 IH-10 West Ste 400

San Antonio, TX 78230, USA

www.callcarenet.com/solutions/nurse-advice-line.php

Contact: Lisa Policano, director of business development services, at 210-595-2034 or lpolicano@callcarenet.com

Services: Telephone Triage, Physician Referral

Other Services: 24/7 care navigation, advocacy, decision support, pharma support, remote device monitoring, 5-star Medicare Advantage solutions, member engagement services, and outbound calling services

Carenet delivers measurable value through our cost-effective and efficient solutions, providing personalized member support and medical assistance exclusively to America’s leading healthcare organizations.  They help clients build and strengthen vital relationships with their members/patients.  Founded in 1988 and headquartered in San Antonio, Texas, Carenet supports 10 million members nationwide.  Learn more about their customized solutions at www.callcarenet.com or call 800-226-6200.

Communications Center Inc.

829 Grant St

Franklin, PA 16323, USA

www.commctr.com

Contact: Heidi Black, general manager, at 800-369-6266 or hblack@commctr.com

Services: Medical Answering Service, Appointment Setting/Reminder

We are a small, hometown call center with a special focus on customer service.

Conifer Patient Communications

140 Fountain Pkwy Ste 500

St Petersburg, FL  33716, USA

www.coniferhealth.com

Contact: Chris Martin, VP Sales, at 727-570-3627 or chris.martin@coniferhealth.com

Services: Appointment Setting/Reminder, Physician Referral

Other Services: Class and event registration, clinical admission reviews, patient satisfaction and HCAHPS, post-discharge calls, ROI reporting, fulfillment services, and website interface solutions.

Conifer Patient Communications is one of the nation’s most experienced healthcare contact centers. They’re a recognized industry leader with over 30 years of experience providing a full suite of patient communications services 24 hours, seven days a week. Conifer excels at delivering a positive patient experience due to their unique understanding of the healthcare industry. As a result, their services are delivered as an extension of your organization.

Cosmopolitan Medical Communications

5665 W Beverly Ln

Glendale, AZ  85306, USA

www.cosmomed.com

Contact: Michelle Weiss, director of business development, at 800-900-0101 or michelle@cosmomed.com

Services: Medical Answering Service, Physician Referral, Appointment Setting/Reminder

Other Services: Drug trials, fundraising, automated appointment reminders and lab results, insurance, daytime overflow, Spanish translation, and interpretation services

US-based, 24x7 bilingual (English and Spanish) call center providing daytime outsourcing, overflow, and after-hours answering service.

CPN Nurse Triage Services

910 E 26th St Ste 330

Minneapolis, MN 55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of communications and business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Disease management, hospital services, medical phone surveys, program registration, and fulfillment programs

Experienced primary and specialty care medical representatives and nurses trained to provide a full range of medical advice and care over the phone.

Customer Contact Services

7525 Mitchell Rd, Ste 315

Eden Prairie, MN, 55344, USA

www.yourccsteam.com

Contact: Donovan Niesen, technical director, at 952-936-4000 or dniesen@gmail.com

Services: Medical Answering Service

24/7 live answering service with dispatching specialties

Dependable Medical Directory

5040 N 15th Ave  # 404

Phoenix, AZ  85015, USA

www.dependabledirectory.com 

Contact: Rick Eden, manager, at 602-266-2557 or rickeden@dependabledirectory.com

Services: Medical Answering Service

Locally owned and operated for 28 years.

Doctors Referral Service LLC

210 W 22nd St Ste 130

Oak Brook, IL  60523, USA

www.drsreferralservice.com

Contact: Jim Honigschmidt, President, at 630-371-1530 or jim@drsreferralservice.com

Services: Physician Referral

Other Services: Class registration, outbound class reminders, surveys, and call and Web inquiries.

Real-time reports on all activity via secure Internet, including demographics, class rosters, Web hits, and call and Web data.  English and Spanish reps.

Fonemed LLC

2975 Broadmoor Valley Rd, Suite 201

Colorado Springs, CO 80906, USA

www.fonemed.com

Contact: Sales Department at 800-366-3633 x5297 or Administrative Office at 800-366-3633 x5159

Services: Telephone Triage

Other Services: occupational exposure hotline, remote patient monitoring, care transition programs, and health information library

Fonemed, URAC-accredited, provides individuals with around-the-clock, telephone and Web-based access to medical advice, information, products and services.  (They seek to make a positive difference in the healthcare of all of the patients they serve).  Fonemed combines flexible, scalable, economical copyrighted health information operating systems, continent-wide network of RNs, robust infrastructure, and redundant communications systems.

HealthCall

421 Chew St

Allentown, PA 18102, USA

www.shh.org

Contact: Kathleen Seitzinger, director HealthCall and telecommunications, at 610-776-5470 or kseitzin@shh.org

Services: Medical Answering Service, Telephone Triage

HealthCall handles phone calls during and after office hours by registered nurses, specially trained in triage services, 24x7, including holidays.

notifymd

3305 Jerusalem Ave

Wantagh, NY  11793, USA

www.notifymd.com

Contact: Stacey Horowitz, marketing manager, at 516-679-7641 or shorowitz@notifymd.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Patient outreach services, remote reception, hospital operator services, media response, and event registration

A full-service call center specializing in comprehensive outsourced calling and Web-based solutions exclusively for the healthcare industry.

Medical Communications USA

3820 N 3rd St

Phoenix, AZ 85012, USA

www.medicalcommunicationsusa.com

Contact: Terri Paffile at 800-288-2140 or terri@answer1.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Customer Help Desk

Serving the medical community using today’s technology.

MediCall

6140 Stoneridge Mall Rd, Suite 120

Pleasanton, CA  94588, USA

www.medicall.us

Contact: Michael Donlon, chief sales & marketing officer, at 925-469-1290 or mdonlon@medicall.us

Other Services: Clinically based telephonic and claim review services by US and Philippine accredited nurses, physicians, and pharmacists.

Full URAC accreditation and HIPAA compliance to ensure quality and security levels unmatched by other non accredited vendors.

Night Nurse, Inc

PO Box 5434

Wayland, MA  01778, USA

www.nightnursetriage.com

Contact: Tami Regan, RN director of nursing triage services, at 800-577-4455 or tami@nightnursetriage.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

FAAP certified medical directors, RNs/NPs averaging 15 years clinical experience.

Nurse Telephone Triage Service, LLC

134 Sky View Terrace

Holyoke, MA 01040-7018, USA

www.nursetriage.org

Contact: Helen M. Lapointe, RN, at 413-265-6610 or Joann A. Somerville, RN, at 860-930-3725; their email is nursetriage@comcast.net

Services: Telephone Triage

A nurse-owned company that provides telephone triage health advice to pediatric and adult populations, with services tailored to meet client needs.  RNs utilize Barton Schmitt, MD protocols and provide computer-generated documents regarding the patient interaction to your office the next day.  HIPAA compliant; references available upon request.

On-Call for Kids, LLC

7008 Carlton Ln Ste 101

Plano, TX 75025, USA

www.oncallforkids.com

Contact: Christie Camizzi, BSN, RNC, and president, at 214-663-9447 or info@oncallforkids.com

Services: Telephone Triage

A nationwide, professional telephone triage service delivered by experienced pediatric RNs only; utilizing Barton Schmitt Pediatric Protocols and providing computer documents that are immediately faxed or emailed to your office.  In successful business for over eight years.

OnRamp Medical Communications LLC

8770 Purdue Rd

Indianapolis, IN 46268, USA

www.on-ramp.com

Contact: David or Nancy Duncan, CEO/president, at 888-290-9730 or nduncan@on-ramp.com

Services: Medical Answering Service

24/7 physician and medical-related business answering service, call center, and virtual office.

Pediatric Health Line Inc.

PO Box 280704

Columbia, SC  29228, USA

www.pediatrichealthline.com

Contact: Nikki Steele, president, at 800-440-1186 or nikki@pediatrichealthline.com

Services: Telephone Triage

Other Services: Prescription refills, follow up calls

Pediatric Health Line is a telephone triage and advice service provider for physicians and their patients 24/7.

Personalized Communications

205 E Center St

Duncanville, TX 75116, USA

www.callcenteragency.com

Contact: Stanley Gardner, president, at 800-850-7099 or sgardner@per-com.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Award winning, 24/7 full-service HIPAA compliant inbound and outbound call center staffing bilingual (English/Spanish) and Web-connected agents.

Rainbow Call Center

11100 Euclid Ave

Cleveland, OH  44106, USA

www.askrainbow.org

Contact: Andrew Hertz, MD, FAAP, medical director at 216-844-7731 or andrew.hertz@uhhospitals.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Rainbow serves over 1,000 physicians for pediatric nurse triage and medical messaging 24/7, handling 140,000 triage calls per year.

RNs On-Call, LLC

1515 W Cornwallis Dr Ste G-105

Greensboro, NC  27408, USA

www.rnson-call.com

Contact: 888-275-0202 or info@rnson-call.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Providing medical answering services and call center outsourcing.  Registered nursing telephone triage 24/7 for peds, adult, OB/GYN, clinics, and urgent care.

SironaHealth

500 Southborough Dr

South Portland, ME 04106, USA

www.sironahealth.com

Contact: Daniel Day, strategic marketing & communications, at 800-524-1484 or Daniel.Day@sironahealth.com

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class registration, disease management infrastructure support, clinical outreach, and enrollment

SironaHealth provides full-service health call center and nurse advice line programs to health plans, hospitals, physicians, and health management organizations nationwide.

Southwest Call Center, Inc.

629 Martin Luther King Hwy

Lake Charles, LA, 70601, USA

www.southwestcallcenter.com

Contact: Celia Case, general manager, at 337-310-2435 or ccase@southwestcallcenter.com

Services: Medical Answering Service

Inbound call center providing professional and empathetic telephone support to the medical industry since 1993.

Specialty Answering Service

800 N Henderson Rd Ste 200

King of Prussia, PA, 19406, USA

www.specialtyansweringservice.net/

Contact: Nicolas D'Alleva, business owner, at 888-532-4794 or ndalleva@specialtyansweringservice.net

Services: Medical Answering Service, Appointment Setting/Reminder

Specialty provides phone answering services to businesses including inbound and outbound sales support, receptionist services, order processing, telemarketing, and appointment setting services.

StatCall

PO Box 6

Alexandria, VA 22313, USA

www.calleverest.com

Contact: Tim Neville, owner, at 703-836-6900 or statcall@gmail.com

Services: Medical Answering Service

ATSI award of excellence winner for 2005 through 2010; specializes in medical answering service on the East Coast.

TeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110

Knoxville, TN 37932, USA

www.thmedicalcallcenter.com

Contact: Jill Yarberry at 888-203-1118 x 7303 or Jill_Yarberry@TeamHealth.com

Services: Telephone Triage

Other Services: Post-discharge calling, health information, patient follow up; clinical and non-clinical surveys; web-based services; physician referral; class scheduling

TeamHealth Medical Call Center provides post-discharge calls, 24x7x365 nurse triage, health information, physician referral and class scheduling services for hospitals, physician practices, and health plans nationwide.  Accredited by URAC as a health call center, TeamHealth partners with clients to provide comprehensive medical call center services and the assurance of a quality caller experience.  Learn more via social media: TeamHealth on Facebook, TeamHealth on Twitter, TeamHealth on LinkedIn, and TeamHealth on YouTube.

TeleMed

18 Beck St

Atlanta, GA 30318, USA

www.telemedinc.com

800-529-8010

Services: Medical Answering Service

TeleMed is a provider of customized medical answering services.  Their Web-based practice management tool, My Telemed, is included with their service for all customers, allowing online viewing of all messages, as well as online calendar posting.  Several new products include: virtual front office for daytime calls including appointment setting; online patient portal that can be incorporated into existing websites or as a standalone website facilitating HIPAA compliant messaging; appointment setting and confirmation; prescription refill requests and approvals; and Get the Doctor – a Web browser that allows hospital staff to directly message the on-call doctor and automatically follow-up until a reply is recorded.  TeleMed offers solutions from the traditional medical answering needs to a complete, virtual front office.

Triage Logic – Nurse Triage On Call

1959 N Peace Haven Rd

Winston-Salem, NC 27106, USA

www.nursetriageoncall.com

Services: Telephone Triage

Contact: Amy Smith at 336-529-2493 or amy.smith@triagelogic.com

Triage Logic has a staff of licensed registered nurses who are experienced at listening, coaching, and offering education to patients and families.  They are dedicated to maintaining one of the most sophisticated triage services in the country.

VIP Connections

PO Box 626

Framingham, MA  01702, USA

www.viponcall.com

Contact: Bill or John Campbell at 866-270-1030 or totalvip@verizon.net

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Automated test result line

VoiceShot.com

30150 Telegraph Road # 380

Bingham Farms, MI 48025, US

www.voiceshot.com

Contact: Dave Carriveau, account specialist, at 800-962-0126 or sales@voiceshot.com

Services: Appointment Setting/Reminder

Other Services: Automated reminders and text message confirmation, emergency phone and text notification, text message alerts, IVR voice notification.

VoiceShot automated appointment reminders offers web based automated phone call and text message confirmation. Emergency phone and text notification services for crisis situations and voice broadcasting and text messages alerts and notifications for non-emergency situations. Additional services include virtual receptionist phone system, and IVR voice notification for voice enabling applications or websites.

If you are a medical telephone answering service and should have been included in this section, please sign-up today.  We will add your information online and also include it the next time we print our Medical Answering Service directory in AnswerStat magazine.

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