Call Centers Offering Appointment Setting & Reminder Service

The following Medical Call Centers and Outsource Teleservice Agencies provide Appointment Setting and Appointment Reminder services. 

CPN Nurse Triage Services

910 E 26th St

Minneapolis, MN 55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of communications and business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Disease management, hospital services, medical phone surveys, program registration, and fulfillment programs

Experienced primary and specialty care medical representatives and nurses trained to provide a full range of medical advice and care over the phone.

Ambs Call Center

338 W Franklin St

Jackson, MI 49201, USA

www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Health surveys

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices and health systems.  Their medical call center and nurse triage service offers a winning combination for any size practice or health system.  Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration.  Call them for a live demonstration.  

SironaHealth

500 Southborough Dr

South Portland, ME 04106, USA

www.sironahealth.com

Contact: Daniel Day, strategic marketing & communications, at 800-524-1484 or Daniel.Day@sironahealth.com

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class registration, disease management infrastructure support, clinical outreach, and enrollment

SironaHealth provides full-service health call center and nurse advice line programs to health plans, hospitals, physicians, and health management organizations nationwide.

Conifer Patient Communications

140 Fountain Pkwy Ste 500

St Petersburg, FL  33716, USA

www.coniferhealth.com

Contact: Dorothy Rubio, CEO, at 727-570-3612 or dorothy.rubio@coniferhealth.com

Services: Appointment Setting/Reminder, Physician Referral

Other Services: Class and Event Registration, Medical Necessity Screening, Scheduling, ROI Reporting, Fulfillment Services and Outbound Patient Contact, Website Interface Solutions.

Conifer Patient Communications has been an industry leader in products and services relevant to patients, physicians, and hospitals for over 20 years. Their 24/7 services help hospitals connect with their communities and increase market share.  Get to know Conifer and see what they can do for you.

The Beryl Companies

3600 Harwood Road

Bedford, TX 76021, USA

www.Beryl.Net

Contact: Nancy Lecroy, VP of marketing, at 817-785-5030 or nancy.lecroy@beryl.net

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class and event registration, outbound targeted marketing services, and post discharge calling services

Healthcare exclusive call center serving nearly 500 clients throughout the United States.  Beryl offers comprehensive call center services designed to improve the patient experience across the care continuum.  All services are available 24 hours a day, seven days a week in English and Spanish, plus other languages as needed.

Answer United

341 W Lovell

Kalamazoo, MI  49007, USA

www.answerunited.com

Contact: Scott Gignac, sales and marketing manager, at 800-937-5900 or sales@answerunited.com

Services: Medical Answering Service, Appointment Setting/Reminder

Our agents are trained in medical terminology and methods in order to handle urgent callers with speed and precision. ATSI Award of Excellence Winner 13 consecutive years.

Cosmopolitan Medical Communications

5665 W Beverly Ln

Glendale, AZ  85306, USA

www.cosmomed.com

Contact: Michelle Weiss, director of business development, at 800-900-0101 or michelle@cosmomed.com

Services: Medical Answering Service, Physician Referral, Appointment Setting/Reminder

Other Services: Drug trials, fundraising, automated appointment reminders and lab results, insurance, daytime overflow, Spanish translation and interpretation services

US based 24x7 bilingual (English and Spanish) call center providing daytime outsourcing, overflow, and after-hours answering service.

http://medconnectusa.com/

Medical Communications USA

3820 N 3rd St

Phoenix, AZ 85012, USA

www.medicalcommunicationsusa.com

Contact: Terri Paffile at 800-288-2140 or Terri@Answer1.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Customer Help Desk

A unique approach for the medical community using today’s technology.

Callzilla LLC

1150 NW 72nd Ave, Suite 260

Miami, FL 33126, USA

www.callzilla.net

Contact: Neal Topf, president, at 305-503-9069 or ntopf@callzilla.net

Services: Medical Answering Service, Appointment Setting/Reminder

Spanish specialists, allowing for effective communication with Spanish-speaking patients and customers.

Communications Center Inc.

829 Grant St

Franklin, PA 16323, USA

www.commctr.com

Contact: Heidi Black, general manager, at 800-369-6266 or hblack@commctr.com

Services: Medical Answering Service, Appointment Setting/Reminder

We are a small, hometown call center with a special focus on customer service.

Corridor Medical Answering Service

3088 Route 27, Suite 7

Kendall Park, NJ 08824, USA

www.corridoranswering.net

Contact: Gretchen Godwin, RN & general manager, at 609-658-8845 or gretchen@corridoranswering.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Rx refill

All medical answering service, owned and managed by an RN.

Medfone, Inc.

3305 Jerusalem Ave

Wantagh, NY  11793, USA

www.medfone.com

Contact: Stacey Horowitz, marketing manager, at 516-679-7641 or shorowitz@medfone.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Remote reception, hospital operator services, media response and event registration

Medfone is a full-service call center specializing in comprehensive outsourced calling and Web-based solutions exclusively for the healthcare industry.

MDnetSolutions

40 Center Ave

Pittsburgh, PA 15229, USA

www.mdnetsolutions.com

Contact: Aleta Balcer, VP of operations, at 412-939-0303 x2929 or aleta@mdnetsolutions.com 

Services: Appointment Setting/Reminder

Other Services: Lead tracking software with customized reminder HTMLs and postcards. Website development, scheduling, billing EMR and outcomes.

MDnetSolutions is a full service, HIPAA compliant, inbound and outbound call center specializing in seminar and appointment scheduling, reminders, patient pre-registration, and follow-up.

Personalized Communications

205 E Center St

Duncanville, TX 75116, USA

www.per-com.com

Contact: Stanley Gardner, president, at 800-232-3321 or sgardner@per-com.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Award winning, 24/7 full-service HIPAA compliant inbound & outbound call center staffing bilingual (English/Spanish) and Web-connected agents.

Sound Telecom

1131 Poplar Place South

Seattle, WA 98144, USA

www.sound-tele.com

Contact: Michael LaBaw, president, at 425-392-3120 or mlabaw@sound-tele.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Disaster recovery and emergency medical

Proudly and professionally serving the special needs of the healthcare industry, Sound Telecom provides the care and attention that patients and staff require.

1-800 We Answer Answering Service

545 8th Ave, Suite 401

New York, NY 10018, USA

www.weanswer.com

Contact: Robert Porter, president, at 212-868-1121 or rob@weanswer.com

Services: Medical Answering Service, Appointment Setting/Reminder

1-800 We Answer Answering Service provides telephone answering services, including 24-hour live answering service for doctors and the healthcare industry.

Answer Medical

2807 W Busch Blvd., Suite 103

Tampa, FL  33618, USA

www.answerbayarea.com

Contact: Chris Gordon, sales manager at 800-226-2246 or cgordon@answerbayarea.com

Services: Medical Answering Service, Appointment Setting/Reminder

Answer USA is a family of answering centers, providing medical call center services and answering service.

VIP Connections

PO Box 626

Framingham, MA  01702, USA

www.viponcall.com

Contact: Bill or John Campbell at 866-270-1030 or campbell.vip@verizon.net

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Automated test result line

RNs On-Call, LLC

1515 W Cornwallis Dr Ste G-105

Greensboro, NC  27408, USA

www.rnson-call.com

Contact: 888-275-0202 or info@rnson-call.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Providing medical answering services and call center outsourcing.  Registered nursing telephone triage 24/7 for peds, adult, OB/GYN, clinics, and urgent care.

AnswerOne LLC

3121 Center Pointe Dr

Edinburg, TX  78539, USA

www.answerone.us

Contact: Raul Rodriguez, director of operations, at 888 994-6500 or info@answerone.us

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Patient pre-registration

AnswerOne plays a vital role when you are unavailable or closed for business.

Rainbow Call Center

11100 Euclid Ave

Cleveland, OH  44106, USA

www.askrainbow.org

Contact: Andrew Hertz, MD, FAAP, medical director at 216-844-7731 or andrew.hertz@UHhospitals.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Rainbow serves over 900 physicians for pediatric nurse triage and medical messaging 24/7, handling 120,000 triage calls/year.

American MediConnect

3232 N Elston Ave

Chicago, IL  60618, USA

www.mediconnect.com

Contact: Patrick Day, business development, at 888-922-4003 or pday@mediconnect.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Established in 1985, exclusively for the healthcare industry: 24/7/365 live operator service, toll free nationwide service, HIPAA compliant, and bilingual English/Spanish.

Answerphone of America

439 S Center St

Statesville, NC  28677, USA

www.answerphoneofamerica.com

Contact: Jeffrey Lever, VP of sales, at 704-872-1664 or jeff.lever@answerphoneofamerica.com

Services: Medical Answering Service, Appointment Setting/Reminder

Medical answering service specialists, 24/7 emergency call routing, instaconnect - patient never leaves the line, and online account management.

If you are a call center and should have been included in this section, please sign-up today.  We will add your information online and also include it the next time we print our Appointment Setting and Reminder Service call center directory in AnswerStat magazine.

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