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Call Centers Offering Appointment
Setting & Reminder Service
The
following Medical Call Centers and Outsource Teleservice Agencies
provide Appointment Setting and Appointment Reminder services.
 CPN
Nurse Triage Services
910
E 26th St
Minneapolis,
MN 55404, USA
www.cpnonline.org
Contact:
Jan Jachimowicz, director of communications and business development, at
612-813-7435 or jan.jachimowicz@childrensmn.org
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Disease management and medical phone surveys
Experienced primary and specialty care medical representatives and nurses
trained to provide a full range of medical advice and care over the phone.
 SironaHealth
500
Southborough Dr
South
Portland, ME 04106, USA
www.sironahealth.com
Contact: Daniel Day, strategic marketing &
communications, at 800-524-1484 or
Daniel.Day@sironahealth.com
Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Class registration, disease management
infrastructure support, clinical outreach, and enrollment
SironaHealth provides full service health call
center and nurse advice line programs to health plans, hospitals, physicians,
and health management organizations nationwide.
 Ambs
Call Center
338
W Franklin St
Jackson, MI 49201,
USA
www.ambscallcenter.com
Contact:
Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Health surveys
Ambs Call Center is a 24/7 medically-based
call center that offers turnkey
solutions for medical practices or health systems. Their medical call center and
nurse triage service offers a winning combination for any size practice or
health system. Additional services include
medical answering service,
physician
referral, customer service surveys, appointment scheduling,
class registration,
and patient pre-registration. Call them for a live demonstration.
 MedConnectUSA
USA
www.medconnectusa.com
Contact: 888-216-8482 or
admin@medconnectusa.com
Services: Medical Answering Service, Appointment
Setting/Reminder
MedConnectUSA is a leading provider of medical answering
and telemessaging services and ATSI Award of Excellence Winner for 2001, 2002,
2004, 2006, 2007, and 2008.
 Answer United
341 W Lovell
Kalamazoo, MI 49007, USA
www.answerunited.com
Contact: Scott Gignac, sales
and marketing manager, at 800-937-5900 or
sales@answerunited.com
Services: Medical Answering Service, Appointment Setting/Reminder
Our agents are trained in
medical terminology and methods of handling urgent callers with speed and
precision. ATSI Award of Excellence Winner 12 consecutive years.
Cosmopolitan Medical
Communications
5665 W Beverly Ln
Glendale, AZ 85306, USA
www.cosmomed.com
Contact: Michelle Weiss,
Director of Business Development, at 800-900-0101 or
michelle@cosmomed.com
Services: Medical Answering
Service, Physician Referral, Appointment Setting/Reminder
Other Services: Drug trials,
fundraising, automated appointment reminders and lab results, insurance, daytime
overflow, Spanish translation and interpretation services
US based 24x7 bilingual
(English and Spanish) call center providing daytime outsourcing, overflow, and
after hours answering service.
Act
Teleservices
365
Willard Ave, Suite 2A
Newington,
CT 06111, USA
www.actteleservices.com
Contact:
Elizabeth Collins, sales and marketing manager, at 800-933-6974 or sales@actteleservices.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
New England's award-winning, site-certified, and HIPAA compliant
telemessaging service.
Medical
Communications USA
3820 N 3rd St
Phoenix, AZ 85012,
USA
www.medicalcommunicationsusa.com
Contact:
Terri Paffile at 800-288-2140
or
Terri@Answer1.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services:
Customer Help Desk
Answering
Innovations LLC
PO
Box 44194
Madison, WI 53744-4194, USA
www.answeringinnovations.com
Contact:
John Poehling, medical sales rep, at 800-873-4257 or
poehling@answeringinnovations.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services: Response to emergency and deployment alert (HEICS) in urgent
situations.
Full-service 24/7 HIPAA compliant nationwide medical answering service.
Callzilla
LLC
1150
NW 72nd Ave, Suite 260
Miami,
FL 33126,
USA
www.callzilla.net
Contact:
Neal Topf, president, at 305-503-9069 or ntopf@callzilla.net
Services: Medical Answering Service,
Appointment Setting/Reminder
Spanish specialists, allowing for effective communication with
Spanish-speaking patients and customers.
Communications
Center Inc.
829
Grant St
Franklin,
PA 16323,
USA
www.commctr.com
Contact:
Heidi Black, general manager, at 800-369-6266 or hblack@commctr.com
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder
We
are a small, hometown call center with a special focus on customer service.
Corridor
Medical Answering Service
3088
Route 27, Suite 7
Kendall
Park, NJ 08824, USA
www.corridoranswering.net
Contact:
Gretchen Godwin, RN & general manager, at 609-658-8845 or gretchen@corridoranswering.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services:
Rx refill
All
medical answering service, owned and managed by an RN.
Doctors'
Exchange, Inc.
19399
Helenbirg Rd, Suite 1
Covington,
LA 70433,
USA
www.Doctors-Exchange.com
Contact:
Brian Richardson, vice president, at 888-267-1342 or Brian@Doctors-Exchange.net
Services: Medical Answering Service,
Appointment Setting/Reminder
Established
in 1921, The Doctors' Exchange is an experienced, nationwide medical
answering service offering itemized billing and accurate, accountable,
professional telephone operators.
Medfone,
Inc.
3305
Jerusalem Ave
Wantagh,
NY 11793, USA
www.medfone.com
Contact:
Stacey Horowitz, marketing manager, at 516-679-7641 or shorowitz@medfone.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
Other Services: Remote reception, hospital operator services, media response and
event registration
Medfone is
a full-service call center specializing in comprehensive outsourced
calling and Web-based solutions exclusively for the healthcare industry.
MDnetSolutions
40 Center Ave
Pittsburgh, PA 15229, USA
www.mdnetsolutions.com
Contact: Aleta Balcer, VP of operations, at 412-939-0303 x102 or
aleta@mdnetsolutions.com
Services: Appointment Setting/Reminder
Other Services: Lead tracking software with customized reminder HTMLs and
postcards. Website development, scheduling, billing EMR and outcomes.
MDnetSolutions is a full service, HIPAA compliant, inbound and outbound call
center specializing in seminar and appointment scheduling, reminders, patient
pre-registration, and follow-up.
Personalized
Communications
205
E Center St
Duncanville,
TX 75116, USA
www.per-com.com
Contact:
Stanley Gardner, president, at 800-232-3321
or sgardner@per-com.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
Award winning,
24/7 full-service HIPAA compliant inbound & outbound call center staffing bilingual
(English/Spanish) and Web-connected agents.
Sound
Telecom
1131 Poplar Place South
Seattle, WA 98144, USA
www.sound-tele.com
Contact:
Michael LaBaw, president, at 425-392-3120 or mlabaw@sound-tele.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
Other Services: Disaster recovery and emergency medical
Proudly and professionally serving
the special needs of the healthcare industry, Sound Telecom provides the care and attention
that patients and staff
require.
1-800
We Answer Answering Service
545
8th Ave, Suite 401
New
York, NY 10018,
USA
www.weanswer.com
Contact: Robert Porter, president, at 212-868-1121 or
rob@weanswer.com
Services: Medical Answering Service,
Appointment Setting/Reminder
1-800 We Answer Answering Service provides telephone answering services,
including 24-hour live answering service for doctors and the healthcare
industry.
VIP Connections
PO Box 626
Framingham, MA 01702, USA
www.viponcall.com
Contact: Bill or John Campbell at
866-270-1030 or campbell.vip@verizon.net
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services: Automated test result line
AngelSpeech 24/7 Virtual Medical
Receptionist
712 Player Dr
Plano, TX 75025, USA
www.angelspeech.com
Contact: Yilissa Tang,
president, at
972-704-7119 or sales@angelspeech.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Web-based and
low-cost 24/7 automated medical receptionist Angela can speak to callers,
forward emergency calls, schedule appointments, and make appointment reminder
calls.
RNs On-Call, LLC
1515 W Cornwallis Dr Ste G-105
Greensboro, NC 27408, USA
www.rnson-call.com
Contact: Tuck Corvinus, president /CEO, at
336-275-0202 or
tcorvinus@rnson-call.com
Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician
Referral
Providing medical answering services and call
center outsourcing. Registered nursing telephone triage 24/7 for peds,
adult, OB/GYN, clinics, and urgent care.
Conifer Patient Communications
11300 4th St N
St Petersburg, FL 33716, USA
www.coniferhealth.com
Contact: Dorothy Rubio, CEO, at 727-570-3612 or
dorothy.rubio@coniferhealth.com
Services: Appointment Setting/Reminder, Physician Referral
Other Services: Class registration and fulfillment
Pre-registration and medical necessity screening services for acute care
hospitals.
AnswerOne LLC
3121 Center Pointe Dr
Edinburg, TX 78539, USA
www.answerone.us
Contact: Raul Rodriguez, director of operations, at 888 994-6500 or
info@answerone.us
Services: Medical Answering Service, Appointment Setting/Reminder, Physician
Referral
Other Services: Patient pre-registration
AnswerOne plays a vital role when you are
unavailable or closed for business.
Rainbow Call Center
11100 Euclid Ave
Cleveland, OH 44106, USA
www.askrainbow.org
Contact: Andrew Hertz, MD, FAAP, medical director at 216-844-7731 or
andrew.hertz@UHhospitals.org
Services: Medical Answering Service, Telephone Triage, Appointment
Setting/Reminder
Rainbow serves over 500 physicians for pediatric nurse triage and medical
messaging 24/7, handling 120,000 triage calls/year.
American MediConnect
3232 N Elston Ave
Chicago, IL 60618, USA
www.mediconnect.com
Contact: Patrick Day, business development, at 888-922-4003 or
pday@mediconnect.com
Services: Medical Answering Service, Appointment Setting/Reminder, Physician
Referral
Established in 1985, exclusively for the healthcare industry: 24/7/365 live
operator service, toll free nationwide service, HIPAA compliant, and bilingual
English/Spanish.
Positive Reinforcement
Nursing
141 Haley Ln
Thomasville, NC 27360, USA
www.prntriage.com
Contact: Wendy Gillispie,
RN/MSN/MBA, at 800-451-8386 or
wgillispie@triad.rr.com
Services: Medical Answering
Service, Telephone Triage, Appointment
Setting/Reminder
Nursing triage service
offering after hours care for peds, IM, OB/GYN, and FP. In business for over 12
years and customize our care to meet your office needs.
Answerphone of America
439 S Center St
Statesville, NC 28677, USA
www.answerphoneofamerica.com
Contact: Jeffrey Lever, VP
of sales, at 704-872-1664 or
jeff.lever@answerphoneofamerica.com
Services: Medical Answering
Service, Appointment Setting/Reminder
Medical answering service
specialists, 24/7 emergency call routing, instaconnect - patient never leaves
the line, and online account management.
PhoneScreen
3232 N. Elston Ave
Chicago, IL 60618, USA
www.phonescreen.com
Contact: Karen Johnson, Business Development, at
773-278-1567 or karen@researchsite.net
Services: Medical Answering Service, Appointment Setting/Reminder, Physician
Referral
Other Services: Patient recruitment screening,
retention, and compliance
24/7/365 live operators and interactive voice and
web response technologies support patient recruitment, retention, and
compliance. Online reports deliver real-time data for performance monitoring.
If
you are a call center and should have been
included in this section, please sign-up
today. We will add
your information online and also include it the next time we print our Appointment
Setting and Reminder Service call center directory in AnswerStat
magazine.
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