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Other Services Provided by Medical Call
Centers
The
following Medical Call Centers and Outsource Teleservice Agencies
provide specialized call processing services to the medical community.
 Carenet
Healthcare Services
11845 IH-10 West Ste 400
San Antonio, TX
78230, USA
www.callcarenet.com/solutions/nurse-advice-line.php
Contact: Lisa Policano,
director of business
development services, at 210-595-2034
or
lpolicano@callcarenet.com
Services: Telephone Triage, Physician
Referral
Other Services:
24/7 care navigation, advocacy, decision support, pharma support, remote
device monitoring, 5-star Medicare Advantage solutions, member engagement
services, and outbound calling services
Carenet delivers
measurable value through our cost-effective and efficient solutions, providing personalized
member support and medical assistance
exclusively to America’s leading healthcare organizations. They help clients
build and strengthen vital relationships with their members/patients. Founded in 1988 and headquartered in San
Antonio, Texas, Carenet supports 10 million members nationwide.
Learn more
about their customized solutions at
www.callcarenet.com
or call 800-226-6200.
 TeamHealth
Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Jill
Yarberry at 888-203-1118 x 7303 or
Jill_Yarberry@TeamHealth.com
Services: Telephone Triage
Other Services: Post-discharge calling, health
information, patient follow up; clinical and non-clinical surveys; web-based
services; physician referral; class scheduling
TeamHealth Medical Call Center provides
post-discharge calls, 24x7x365 nurse triage, health information, physician
referral and class scheduling services for hospitals, physician practices, and
health plans nationwide. Accredited by URAC as a health call center, TeamHealth
partners with clients to provide comprehensive medical call center services and
the assurance of a quality caller experience. Learn more via social media:
TeamHealth on
Facebook, TeamHealth on Twitter,
TeamHealth
on LinkedIn, and
TeamHealth on
YouTube.
 Ambs
Call Center
338
W Franklin St
Jackson, MI 49201,
USA
www.ambscallcenter.com
Contact:
Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Health surveys
Ambs Call Center is a 24/7 medically-based
call center that offers turnkey
solutions for medical practices and health systems. Their medical call center and
nurse triage service offers a winning combination for any size practice or
health system. Additional services include
medical answering service,
physician
referral, customer service surveys, appointment scheduling,
class registration,
and patient pre-registration. Call them for a live demonstration.
 SironaHealth
500
Southborough Dr
South
Portland, ME 04106, USA
www.sironahealth.com
Contact: Daniel Day, strategic marketing &
communications, at 800-524-1484 or
Daniel.Day@sironahealth.com
Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Class registration, disease management
infrastructure support, clinical outreach, and enrollment
SironaHealth provides full-service health call
center and nurse advice line programs to health plans, hospitals, physicians,
and health management organizations nationwide.
 Conifer
Patient Communications
140 Fountain Pkwy
Ste 500
St Petersburg,
FL 33716, USA
www.coniferhealth.com
Contact: Chris
Martin, VP Sales, at 727-570-3627 or
chris.martin@coniferhealth.com
Services:
Appointment Setting/Reminder, Physician Referral
Other
Services: Class and event registration, clinical admission reviews, patient
satisfaction and HCAHPS, post-discharge calls, ROI reporting, fulfillment
services, and website interface solutions.
Conifer Patient Communications is one of the nation’s most experienced
healthcare contact centers. They’re a recognized industry leader with over 30
years of experience providing a full suite of patient communications services 24
hours, seven days a week. Conifer excels at delivering a positive patient
experience due to their unique understanding of the healthcare industry. As a
result, their
services are delivered as an extension of your organization.
 Beryl
3600 Harwood Rd
Bedford,
TX 76021, USA
www.Beryl.Net
Contact: Sarahbeth Zwernemann, marketing manager, at 817-785-5029 or
Sarahbeth.Zwernemann@beryl.net
Services: Telephone Triage,
Appointment Setting/Reminder,
Physician
Referral
Other Services:
Class and event
registration, outbound targeted marketing services, and post discharge calling
services
Beryl, a healthcare exclusive contact center, is
a technology-focused patient experience services company dedicated to improving
relationships between healthcare providers and consumers. They work
with clients to provide an excellent patient experience at
multiple touchpoints across the care continuum, from the moment a patient
reaches out prior to care until well after the delivery of care. All services
are available 24 hours a day, seven days a week, in English and Spanish, plus
other languages as needed.
 Doctors
Referral Service LLC
210 W 22nd St Ste 130
Oak Brook, IL 60523, USA
www.drsreferralservice.com
Contact: Jim Honigschmidt,
President, at 630-371-1530 or
jim@drsreferralservice.com
Services: Physician Referral
Other Services: Class
registration, outbound class reminders, surveys, and call and Web inquiries.
Real-time reports on all
activity via secure Internet, including demographics, class rosters, Web hits,
and call and Web data. English and Spanish reps.
 Call 4 Health
4720 NW Boca Raton Blvd Ste D105
Boca Raton, FL 33431, USA
www.call4health.com
Contact: Bryan Weinstein, VP business development &
contracts, at 561-994-3334 x1550 or
bweinstein@call4health.com.
Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician
Referral
Other Services:
Post discharge follow-up, transitional care
Call 4 Health, a medical call center, offers home healthcare call center services exclusively to medical
and healthcare providers nationwide. They provide professional and accurate virtual call center services and physicians answering services for medical practices and hospitals. In addition to their hospital call center services,
they also specialize in
nurse triage services,
physician referral services, disaster preparedness support, and medical answering services
24 hours a day and 7 days a week.
CPN
Nurse Triage Services
910
E 26th St Ste 330
Minneapolis,
MN 55404, USA
www.cpnonline.org
Contact:
Jan Jachimowicz, director of communications and business development, at
612-813-7435 or jan.jachimowicz@childrensmn.org
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Disease
management, hospital services, medical phone surveys, program registration, and
fulfillment programs
Experienced
primary and specialty care medical representatives and nurses trained to provide
a full range of medical advice and care over the phone.
Cosmopolitan Medical
Communications
5665 W Beverly Ln
Glendale, AZ 85306, USA
www.cosmomed.com
Contact: Michelle Weiss,
director of business development, at 800-900-0101 or
michelle@cosmomed.com
Services: Medical Answering
Service, Physician Referral, Appointment Setting/Reminder
Other Services: Drug trials,
fundraising, automated appointment reminders and lab results, insurance, daytime
overflow, Spanish translation, and interpretation services
US-based, 24x7 bilingual
(English and Spanish) call center providing daytime outsourcing, overflow, and
after-hours answering service.
All Call Technologies
PO Box 2288
Eagle, ID 83616, USA
www.allcalltechnologies.com/medical-office
Contact: Greg, owner, at 877-659-4999 or
info@allcalltechnologies.com
Other Services: Automated call routing and voice
mail to email service.
Provides call routing and voicemail to email
service for small medical offices; custom automated voice system works with
existing equipment; and urgent call forwarding to on call physician without
patient redialing.
HIPAA
compliant voicemail to email with 256b encryption/password protection.
Ameridial,
Inc.
4535
Strausser St NW
North
Canton, OH 44720, USA
www.ameridial.com
Contact:
Craig J. Vretas, director of business development, at 866-775-4755 or
vretas@ameridial.com
Services: Physician
Referral
Other Services: Benefit inquiries, open enrollment
support, claims handling and processing, customer service, and sales support.
Medical
Communications USA
3820 N 3rd St
Phoenix, AZ 85012,
USA
www.medicalcommunicationsusa.com
Contact:
Terri Paffile at 800-288-2140
or
terri@answer1.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services:
Customer Help Desk
Serving the medical community using today’s technology.
notifymd
3305 Jerusalem Ave
Wantagh, NY 11793, USA
www.notifymd.com
Contact: Stacey Horowitz,
marketing manager, at 516-679-7641 or
shorowitz@notifymd.com
Services: Medical
Answering Service, Appointment Setting/Reminder, Physician Referral
Other Services: Patient
outreach services, remote reception, hospital operator services, media response,
and event registration
A full-service call center specializing in comprehensive outsourced calling
and Web-based solutions exclusively for the healthcare industry.
VIP Connections
PO Box 626
Framingham, MA 01702, USA
www.viponcall.com
Contact: Bill or John Campbell at
866-270-1030 or
totalvip@verizon.net
Services: Medical Answering Service,
Telephone Triage,
Appointment Setting/Reminder
Other Services: Automated test result line
MediCall
6140 Stoneridge Mall Rd, Suite 120
Pleasanton, CA 94588, USA
www.medicall.us
Contact: Michael Donlon, chief sales &
marketing officer, at 925-469-1290 or
mdonlon@medicall.us
Other Services: Clinically based telephonic and
claim review services by US and Philippine accredited nurses, physicians, and
pharmacists.
Full URAC accreditation and HIPAA compliance to
ensure quality and security levels unmatched by other non accredited vendors.
Pediatric Health
Line Inc.
PO Box 280704
Columbia, SC
29228, USA
www.pediatrichealthline.com
Contact: Nikki Steele, president, at 800-440-1186 or
nikki@pediatrichealthline.com
Services: Telephone Triage
Other Services: Prescription refills, follow up calls
Pediatric Health Line is a telephone triage and advice service provider for
physicians and their patients 24/7.
If
you are a medical telephone answering
service and should have been
included in this section, please
sign-up
today. We will add
your information online and could include it in a future issue of AnswerStat magazine.
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