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Other Services Provided by Medical Call
Centers
The
following Medical Call Centers and Outsource Teleservice Agencies
provide specialized call processing services to the medical community.
 CPN
Nurse Triage Services
910
E 26th St
Minneapolis,
MN 55404, USA
www.cpnonline.org
Contact:
Jan Jachimowicz, director of communications and business development, at
612-813-7435 or jan.jachimowicz@childrensmn.org
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Disease management and medical phone surveys
Experienced primary and specialty care medical representatives and nurses
trained to provide a full range of medical advice and care over the phone.
 Team
Health
1431
Centerpoint Blvd, Suite 110
Knoxville,
TN 37932, USA
www.thmedicalcallcenter.com
Contact: Cindy Reed at 888-203-1118
x7323 or
Cindy_Reed@teamhealth.com
Services: Telephone Triage
Other Services:
Medical outbound telephone surveys (such as follow-up to ED and
inpatient visits), disease management, and centers of excellence calls.
"Our services are customizable and
are delivered with a timely, cost-effective, and patient-focused approach,
enabling us to offer our clients a 24/7 extension of their healthcare services."
 The
Beryl Companies
3600
Harwood Road
Bedford,
TX 76021, USA
www.Beryl.Net
Contact: Nancy Lecroy, VP of marketing, at 817-785-5030 or
nancy.lecroy@beryl.net.
Services: Telephone Triage, Physician
Referral
Other Services: Class registration, Web-based customer support, and outbound
calling
Through its award-winning healthcare call center and corporate culture, The
Beryl Companies helps clients build lasting consumer relationships. They
know that their greatest value as a healthcare call center is to deliver each
client's brand in a high-touch and personal way. Beryl call advisors
deliver exemplary customer service when providing physician referrals,
class/event registration, nurse telephone triage, appointment scheduling,
patient pre-registration, post-discharge calling, and Web-based interactions. All services are available 24/7 in English and Spanish.
 Ambs
Call Center
338
W Franklin St
Jackson, MI 49201,
USA
www.ambscallcenter.com
Contact:
Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Health surveys
Ambs Call Center is a 24/7 medically-based call center that offers turnkey
solutions for medical practices or health systems. Their medical call center and
nurse triage service offers a winning combination for any size practice or
health system. Additional services include medical answering service, physician
referral, customer service surveys, appointment scheduling, class registration,
and patient pre-registration. Call them for a live demonstration.
Answering
Innovations LLC
PO
Box 44194
Madison, WI 53744-4194, USA
www.answeringinnovations.com
Contact:
John Poehling, medical sales rep, at 800-873-4257 or
poehling@answeringinnovations.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services: Response to emergency and deployment alert (HEICS) in urgent
situations.
Full-service 24/7 HIPAA compliant nationwide medical answering service.
Corridor
Medical Answering Service
3088
Route 27, Suite 7
Kendall
Park, NJ 08824, USA
www.corridoranswering.com
Contact:
Gretchen Godwin, RN & general manager, at 609-658-8845 or gretchen@corridoranswering.com
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services:
Rx refill
All
medical answering service, owned and managed by an R.N.
Medfone,
Inc.
3305
Jerusalem Ave
Wantagh,
NY 11793, USA
www.medfone.com
Contact:
Stacey Horowitz, marketing manager, at 516-679-7641 or shorowitz@medfone.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
Other Services: Remote reception, hospital operator services, media response and
event registration
Medfone is
a full-service call center specializing in comprehensive outsourced
calling and Web-based solutions exclusively for the healthcare industry.
MDnetSolutions
40 Center Ave
Pittsburgh, PA 15229, USA
www.mdnetsolutions.com
Contact: Aleta Balcer, VP of operations, at 412-939-0303 x102 or
aleta@mdnetsolutions.com
Services: Appointment Setting/Reminder
Other Services: Lead tracking software with customized reminder HTMLs and
postcards. Website development, scheduling, billing EMR and outcomes.
MDnetSolutions is a full service, HIPAA compliant, inbound and outbound call
center specializing in seminar and appointment scheduling, reminders, patient
pre-registration, and follow-up.
Sound
Telecom
1131 Poplar Place South
Seattle, WA 98144, USA
www.sound-tele.com
Contact:
Michael LaBaw, president, at 425-392-3120 or mlabaw@sound-tele.com
Services: Medical Answering Service,
Appointment Setting/Reminder, Physician Referral
Other Services: Disaster recovery and emergency medical
Proudly and professionally serving
the special needs of the healthcare industry, Sound Telecom provides the care and attention
that patients and staff
require.
Night Nurse, LLC
PO Box 5434
Wayland, MA 01778, USA
www.nightnursetriage.com
Contact: Tami Regan, director of nursing triage services, at 508-650-0022 or
tami@nightnursetriage.com
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder
Other Services: Daily physician encounter reports
Nationwide, after-hours pediatric triage services.
VIP Connections
PO Box 626
Framingham, MA, 01702, USA
www.viponcall.com
Contact: Bill or John Campbell at
866-270-1030 or campbell.vip@verizon.net
Services: Medical Answering Service,
Appointment Setting/Reminder
Other Services: Automated test result line
Telemedic
11165 Affinity Ct # 36
San Diego, CA 92131, USA
www.telemedic.com.mx
Contact: Gonzalo de la Torre, product development, and marketing, at 858-271-4842 or
gtorre@telemedic.com.mx
Services:
Physician Referral
Other Services: Physician assisted triage, ambulance dispatch
Integrative binational healthcare solutions for the expanding Hispanic
American market.
Connextions Health
3600 eCommerce Pl
Orlando, FL 32808-1340, USA
www.connextions.com
Contact: Gordon G. Andrew, senior vice president, at 407-563-4440 or
gandrew@connextions.com
Other Services:
Member/patient acquisition and retention
Using voice and Web technologies, CRM, and analytics, Connextions Health helps
plans and providers to acquire patients/members, and to sustain brand loyalty
through customer experience management.
MediCall
6140 Stoneridge Mall Rd, Suite 350
Pleasanton, CA 94588, USA
www.medicall.us
Contact: John Chess, president, at 925-469-1295 or
jchess@medicall.us
Services: Medical Answering Service,
Telephone Triage
Other Services: Disease management, utilization review
MediCall utilizes US and Philippine-based, fluent English speaking nurses,
physicians, and pharmacists to support outsourced clinical services.
Pediatric Health
Line Inc.
PO Box 280704
Columbia, SC
29228, USA
www.pediatrichealthline.com
Contact: Nikki Steele, president, at 800-440-1186 or
nikki@pediatrichealthline.com
Services: Telephone Triage
Other Services: Prescription refills, follow up calls
Pediatric Health Line is a telephone triage and advice service provider for
physicians and their patients 24/7.
Cosmopolitan Medical Communications
5665 W Beverly
Glendale, AZ 85306, USA
www.cosmomed.com
Contact: Michelle Weiss, operations manager, at 800-900-0101 or
michelle@cosmomed.com.
Services: Medical Answering Service
Other Services: Insurance company eligibility and prior authorization
services
Nationwide bilingual service (English, Spanish) providing automated
appointment confirmation, lab results, and patient education.
CareNet
11835 IH 10 West Ste, 301
San Antonio, TX
78230, USA
www.callcarenet.com
Contact: Lisa Policano, director of business development, at 210-595-2034
lpolicano@callcarenet.com
Services: Telephone Triage, Physician
Referral
Other Services: Member care, personal concierge, and decision support.
CareNet is a leading provider of healthcare support services for 20 years and
offers customized medical contact center solutions. We help clients support,
maintain, and improve the health of their population.
MEDContact, Inc.
11300 4th St N
St Petersburg, FL 33716, USA
www.medcontact.com
Contact: Dorothy Rubio, CEO, at 727-570-3612 or
dorothy.rubio@medcontact.com
Services: Appointment Setting/Reminder, Physician Referral
Other Services: Class registration and fulfillment
Pre-registration and medical necessity screening services for acute care
hospitals.
TeleNurse First Call Center
16501 Walnut St Ste 12
Hesperia, CA 92345, USA
www.abms4healthcare.com
Contact: Amy Citron, VP of operations, at 760-947-3807 or
amycitron.abms@verizon.net
Other Services: Post-discharge
follow-up
Nurses provide follow-up calls for patients discharged from acute care
hospital facilities to home, ensuring a safe transition of care and improving
outcomes.
If
you are a medical telephone answering
service and should have been
included in this section, please sign-up
today. We will add
your information online and could include it in a future issue of AnswerStat magazine.
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