Other Services Provided by Medical Call Centers

The following Medical Call Centers and Outsource Teleservice Agencies provide specialized call processing services to the medical community.

Carenet

11845 IH-10 West Ste 400

San Antonio, TX 78230, USA

www.callcarenet.com

Contact: Lisa Policano, director of business development services, at 210-595-2034 or lpolicano@callcarenet.com

Services: Telephone Triage, Physician Referral

Other Services: 24/7 care navigation, advocacy, decision support, pharma support, and remote device monitoring

Carenet delivers measurable value through our cost-effective and efficient solutions, providing personalized member support and medical assistance exclusively to America’s leading healthcare organizations. They help clients build and strengthen vital relationships with their members/patients. Founded in 1988 and headquartered in San Antonio, Texas, Carenet supports 10 million members nationwide. Learn more about their customized solutions at www.callcarenet.com or call 800-226-6200.

CPN Nurse Triage Services

910 E 26th St Ste 330

Minneapolis, MN 55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of communications and business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Disease management, hospital services, medical phone surveys, program registration, and fulfillment programs

Experienced primary and specialty care medical representatives and nurses trained to provide a full range of medical advice and care over the phone.

TeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110

Knoxville, TN 37932, USA

www.thmedicalcallcenter.com

Contact: Tina Minnick at 888-203-1118 x7313 or tina_minnick@teamhealth.com

Services: Telephone Triage, Physician Referral

Other Services: Class scheduling, medical outbound surveys

TeamHealth Medical Call Center provides 24/7 nurse triage, health information, physician referral, and class scheduling services to the callers of client hospitals, physicians, insurance companies, and home health agencies.  Accredited by URAC as a health call center, TeamHealth provides clients with comprehensive medical call center services.

Ambs Call Center

338 W Franklin St

Jackson, MI 49201, USA

www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Health surveys

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices and health systems.  Their medical call center and nurse triage service offers a winning combination for any size practice or health system.  Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration.  Call them for a live demonstration.  

SironaHealth

500 Southborough Dr

South Portland, ME 04106, USA

www.sironahealth.com

Contact: Daniel Day, strategic marketing & communications, at 800-524-1484 or Daniel.Day@sironahealth.com

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class registration, disease management infrastructure support, clinical outreach, and enrollment

SironaHealth provides full-service health call center and nurse advice line programs to health plans, hospitals, physicians, and health management organizations nationwide.

Conifer Patient Communications

140 Fountain Pkwy Ste 500

St Petersburg, FL  33716, USA

www.coniferhealth.com

Contact: Dorothy Rubio, CEO, at 727-570-3612 or dorothy.rubio@coniferhealth.com

Services: Appointment Setting/Reminder, Physician Referral

Other Services: Class and event registration, medical necessity screening, scheduling, ROI reporting, fulfillment services, outbound patient contact, and Web site interface solutions.

Conifer Patient Communications has been an industry leader in products and services relevant to patients, physicians, and hospitals for over 20 years.  Their 24/7 services help hospitals connect with their communities and increase market share.

The Beryl Companies

3600 Harwood Rd

Bedford, TX 76021, USA

www.Beryl.Net

Contact: Nancy Lecroy, VP of marketing, at 817-785-5030 or nancy.lecroy@beryl.net

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class and event registration, outbound targeted marketing services, and post discharge calling services

Healthcare exclusive call center serving nearly 500 clients throughout the United States.  Beryl offers comprehensive call center services designed to improve the patient experience across the care continuum.  All services are available 24 hours a day, seven days a week, in English and Spanish, plus other languages as needed.

Doctors Referral Service LLC

210 W 22nd St Ste 130

Oak Brook, IL  60523, USA

www.drsreferralservice.com

Contact: Jim Honigschmidt, President, at 630-371-1530 or jim@drsreferralservice.com

Services: Physician Referral

Other Services: Class registration, outbound class reminders, surveys, and call and Web inquiries.

Real-time reports on all activity via secure Internet, including demographics, class rosters, Web hits, and call and Web data.  English and Spanish reps.

Cosmopolitan Medical Communications

5665 W Beverly Ln

Glendale, AZ  85306, USA

www.cosmomed.com

Contact: Michelle Weiss, director of business development, at 800-900-0101 or michelle@cosmomed.com

Services: Medical Answering Service, Physician Referral, Appointment Setting/Reminder

Other Services: Drug trials, fundraising, automated appointment reminders and lab results, insurance, daytime overflow, Spanish translation, and interpretation services

US based 24x7 bilingual (English and Spanish) call center providing daytime outsourcing, overflow, and after-hours answering service.

All Call Technologies

PO Box 2288

Eagle, ID  83616, USA

www.allcalltechnologies.com/medical-office

Contact: Greg, owner, at 877-659-4999 or greg@answeridaho.com

Other Services: Automated call routing and voice mail to email service.

Provides call routing and voicemail to email service for small medical offices; custom automated voice system works with existing equipment; and urgent call forwarding to on call physician without patient redialing

Nurse Response

7711 Carondelet  Ave

St. Louis  MO, 63105, USA

www.nurseresponse.com

Contact: Sherita M Haigler, manager of client services, at 314-725-4477

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Health Risk Assessments, Welcome Calls, Disenrollment Calls, HEDIS outbound call support

Nurse Response is a URAC accredited 24/7 healthcare organization offering quality telehealth services to managed care organizations, public health departments, hospitals, physician groups nationwide.

Ameridial, Inc.

4535 Strausser St NW

North Canton, OH 44720, USA

www.ameridial.com

Contact: Craig J. Vretas, director of business development, at 866-775-4755 or vretas@ameridial.com

Services: Physician Referral

Other Services: Benefit inquiries, open enrollment support, claims handling and processing, customer service, and sales support.

Medical Communications USA

3820 N 3rd St

Phoenix, AZ 85012, USA

www.medicalcommunicationsusa.com

Contact: Terri Paffile at 800-288-2140 or Terri@Answer1.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Customer Help Desk

A unique approach for the medical community using today’s technology.

Corridor Medical Answering Service

3088 Route 27, Suite 7

Kendall Park, NJ 08824, USA

www.corridoranswering.net

Contact: Gretchen Godwin, RN & general manager, at 609-658-8845 or gretchen@corridoranswering.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Rx refill

All medical answering service, owned and managed by an RN.

Medfone, Inc.

3305 Jerusalem Ave

Wantagh, NY  11793, USA

www.medfone.com

Contact: Stacey Horowitz, marketing manager, at 516-679-7641 or shorowitz@medfone.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Remote reception, hospital operator services, media response and event registration

Medfone is a full-service call center specializing in comprehensive outsourced calling and Web-based solutions exclusively for the healthcare industry.

MDnetSolutions

100 Mansell Ct E Ste 650

Roswell, GA 30076

www.mdnetsolutions.com

Contact: Jennifer Kirschbaum, business development manager, at 888-986-3638 or jenniferk@mdnetsolutions.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Lead tracking with reminder emails and postcards, website integration, patient recruitment, billing, EMR and outcomes management, seminar and event registration, and insurance verification.

MDnetSolutions is a full service, HIPAA compliant, inbound and outbound call center specializing in healthcare call center services.

Sound Telecom

1131 Poplar Place South

Seattle, WA 98144, USA

www.sound-tele.com

Contact: Michael LaBaw, president, at 425-392-3120 or mlabaw@sound-tele.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Disaster recovery and emergency medical

Proudly and professionally serving the special needs of the healthcare industry, Sound Telecom provides the care and attention that patients and staff require.

VIP Connections

PO Box 626

Framingham, MA  01702, USA

www.viponcall.com

Contact: Bill or John Campbell at 866-270-1030 or campbell.vip@verizon.net

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Automated test result line

Connextions Health

3600 eCommerce Pl

Orlando, FL 32808-1340, USA

www.connextions.com

Contact: Gordon G. Andrew, senior vice president, at 407-563-4440 or gandrew@connextions.com

Other Services: Member/patient acquisition and retention

Using voice and Web technologies, CRM, and analytics, Connextions Health helps plans and providers to acquire patients/members, and to sustain brand loyalty through customer experience management.

MediCall

6140 Stoneridge Mall Rd, Suite 350

Pleasanton, CA  94588, USA

www.medicall.us

Contact: John Chess, president, at 925-469-1295 or jchess@medicall.us

Services: Medical Answering Service, Telephone Triage

Other Services: Disease management, utilization review

MediCall utilizes US and Philippine-based, fluent English speaking nurses, physicians, and pharmacists to support outsourced clinical services.

Pediatric Health Line Inc.

PO Box 280704

Columbia, SC  29228, USA

www.pediatrichealthline.com

Contact: Nikki Steele, president, at 800-440-1186 or nikki@pediatrichealthline.com

Services: Telephone Triage

Other Services: Prescription refills, follow up calls

Pediatric Health Line is a telephone triage and advice service provider for physicians and their patients 24/7.

If you are a medical telephone answering service and should have been included in this section, please sign-up today.  We will add your information online and could include it in a future issue of AnswerStat magazine.

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