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Other Services Provided by Medical Call Centers

The following Medical Call Centers and Outsource Teleservice Agencies provide specialized call processing services to the medical community.


CPN Nurse Triage Services

910 E 26th St

Minneapolis, MN 55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of communications and business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Disease management and medical phone surveys

Experienced primary and specialty care medical representatives and nurses trained to provide a full range of medical advice and care over the phone.


Team Health

1431 Centerpoint Blvd, Suite 110

Knoxville, TN 37932, USA

www.thmedicalcallcenter.com

Contact: Cindy Reed at 888-203-1118 x7323 or Cindy_Reed@teamhealth.com

Services: Telephone Triage

Other Services: Medical outbound telephone surveys (such as follow-up to ED and inpatient visits), disease management, and centers of excellence calls.

"Our services are customizable and are delivered with a timely, cost-effective, and patient-focused approach, enabling us to offer our clients a 24/7 extension of their healthcare services."


The Beryl Companies

3600 Harwood Road

Bedford, TX 76021, USA

www.Beryl.Net

Contact: Nancy Lecroy, VP of marketing, at 817-785-5030 or nancy.lecroy@beryl.net.

Services: Telephone Triage, Physician Referral

Other Services: Class registration, Web-based customer support, and outbound calling

Through its award-winning healthcare call center and corporate culture, The Beryl Companies helps clients build lasting consumer relationships.  They know that their greatest value as a healthcare call center is to deliver each client's brand in a high-touch and personal way.  Beryl call advisors deliver exemplary customer service when providing physician referrals, class/event registration, nurse telephone triage, appointment scheduling, patient pre-registration, post-discharge calling, and Web-based interactions.  All services are available 24/7 in English and Spanish.


Ambs Call Center

338 W Franklin St

Jackson, MI 49201, USA

www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Health surveys

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices or health systems.  Their medical call center and nurse triage service offers a winning combination for any size practice or health system. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration.  Call them for a live demonstration.


Answering Innovations LLC

PO Box 44194

Madison, WI 53744-4194, USA

www.answeringinnovations.com

Contact: John Poehling, medical sales rep, at 800-873-4257 or poehling@answeringinnovations.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Response to emergency and deployment alert (HEICS) in urgent situations.

Full-service 24/7 HIPAA compliant nationwide medical answering service.


Corridor Medical Answering Service

3088 Route 27, Suite 7

Kendall Park, NJ 08824, USA

www.corridoranswering.com

Contact: Gretchen Godwin, RN & general manager, at 609-658-8845 or gretchen@corridoranswering.com

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Rx refill

All medical answering service, owned and managed by an R.N.


Medfone, Inc.

3305 Jerusalem Ave

Wantagh, NY  11793, USA

www.medfone.com

Contact: Stacey Horowitz, marketing manager, at 516-679-7641 or shorowitz@medfone.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Remote reception, hospital operator services, media response and event registration

Medfone is a full-service call center specializing in comprehensive outsourced calling and Web-based solutions exclusively for the healthcare industry.


MDnetSolutions

40 Center Ave

Pittsburgh, PA 15229, USA

www.mdnetsolutions.com

Contact: Aleta Balcer, VP of operations, at 412-939-0303 x102 or aleta@mdnetsolutions.com 

Services: Appointment Setting/Reminder

Other Services: Lead tracking software with customized reminder HTMLs and postcards. Website development, scheduling, billing EMR and outcomes.

MDnetSolutions is a full service, HIPAA compliant, inbound and outbound call center specializing in seminar and appointment scheduling, reminders, patient pre-registration, and follow-up.


Sound Telecom

1131 Poplar Place South

Seattle, WA 98144, USA

www.sound-tele.com

Contact: Michael LaBaw, president, at 425-392-3120 or mlabaw@sound-tele.com

Services: Medical Answering Service, Appointment Setting/Reminder, Physician Referral

Other Services: Disaster recovery and emergency medical

Proudly and professionally serving the special needs of the healthcare industry, Sound Telecom provides the care and attention that patients and staff require.


Night Nurse, LLC

PO Box 5434

Wayland, MA  01778, USA

www.nightnursetriage.com

Contact: Tami Regan, director of nursing triage services, at 508-650-0022 or tami@nightnursetriage.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Daily physician encounter reports

Nationwide, after-hours pediatric triage services.


VIP Connections

PO Box 626

Framingham, MA, 01702, USA

www.viponcall.com

Contact: Bill or John Campbell at 866-270-1030 or campbell.vip@verizon.net

Services: Medical Answering Service, Appointment Setting/Reminder

Other Services: Automated test result line


Telemedic

11165 Affinity Ct # 36

San Diego, CA  92131, USA

www.telemedic.com.mx

Contact: Gonzalo de la Torre, product development, and marketing, at 858-271-4842 or gtorre@telemedic.com.mx

Services: Physician Referral

Other Services: Physician assisted triage, ambulance dispatch

Integrative binational healthcare solutions for the expanding Hispanic American market.


Connextions Health

3600 eCommerce Pl

Orlando, FL 32808-1340, USA

www.connextions.com

Contact: Gordon G. Andrew, senior vice president, at 407-563-4440 or gandrew@connextions.com

Other Services: Member/patient acquisition and retention

Using voice and Web technologies, CRM, and analytics, Connextions Health helps plans and providers to acquire patients/members, and to sustain brand loyalty through customer experience management.


MediCall

6140 Stoneridge Mall Rd, Suite 350

Pleasanton, CA  94588, USA

www.medicall.us

Contact: John Chess, president, at 925-469-1295 or jchess@medicall.us

Services: Medical Answering Service, Telephone Triage

Other Services: Disease management, utilization review

MediCall utilizes US and Philippine-based, fluent English speaking nurses, physicians, and pharmacists to support outsourced clinical services.


Pediatric Health Line Inc.

PO Box 280704

Columbia, SC  29228, USA

www.pediatrichealthline.com

Contact: Nikki Steele, president, at 800-440-1186 or nikki@pediatrichealthline.com

Services: Telephone Triage

Other Services: Prescription refills, follow up calls

Pediatric Health Line is a telephone triage and advice service provider for physicians and their patients 24/7.


Cosmopolitan Medical Communications

5665 W Beverly

Glendale, AZ  85306, USA

www.cosmomed.com

Contact: Michelle Weiss, operations manager, at 800-900-0101 or michelle@cosmomed.com.

Services: Medical Answering Service

Other Services: Insurance company eligibility and prior authorization services

Nationwide bilingual service (English, Spanish) providing automated appointment confirmation, lab results, and patient education.


CareNet

11835 IH 10 West Ste, 301

San Antonio, TX 78230, USA

www.callcarenet.com

Contact: Lisa Policano, director of business development, at 210-595-2034 lpolicano@callcarenet.com

Services: Telephone Triage, Physician Referral

Other Services: Member care, personal concierge, and decision support.

CareNet is a leading provider of healthcare support services for 20 years and offers customized medical contact center solutions. We help clients support, maintain, and improve the health of their population.


MEDContact, Inc.

11300 4th St N

St Petersburg, FL  33716, USA

www.medcontact.com

Contact: Dorothy Rubio, CEO, at 727-570-3612 or dorothy.rubio@medcontact.com

Services: Appointment Setting/Reminder, Physician Referral

Other Services: Class registration and fulfillment

Pre-registration and medical necessity screening services for acute care hospitals.


TeleNurse First Call Center

16501 Walnut St Ste 12

Hesperia, CA  92345, USA

www.abms4healthcare.com

Contact: Amy Citron, VP of operations, at 760-947-3807 or amycitron.abms@verizon.net

Other Services: Post-discharge follow-up

Nurses provide follow-up calls for patients discharged from acute care hospital facilities to home, ensuring a safe transition of care and improving outcomes.


If you are a medical telephone answering service and should have been included in this section, please sign-up today.  We will add your information online and could include it in a future issue of AnswerStat magazine.

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