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Medical Telephone Triage Call Centers
The
following Medical Telephone Triage Call Centers provide telephone triage and
other medical related call center services on an outsource basis, or
for a fee to hospitals, clients, individual practices, and medical answering
services.
 Carenet
Healthcare Services
11845 IH-10 West Ste 400
San Antonio, TX
78230, USA
www.callcarenet.com/solutions/nurse-advice-line.php
Contact: Lisa Policano,
director of business
development services, at 210-595-2034
or
lpolicano@callcarenet.com
Services: Telephone Triage, Physician
Referral
Other Services:
24/7 care navigation, advocacy, decision support, pharma support, remote
device monitoring, 5-star Medicare Advantage solutions, member engagement
services, and outbound calling services
Carenet delivers
measurable value through our cost-effective and efficient solutions, providing personalized
member support and medical assistance
exclusively to America’s leading healthcare organizations. They help clients
build and strengthen vital relationships with their members/patients. Founded in 1988 and headquartered in San
Antonio, Texas, Carenet supports 10 million members nationwide.
Learn more
about their customized solutions at
www.callcarenet.com
or call 800-226-6200.
 TeamHealth
Medical Call Center
1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Karen
Brown, RN, at 865-985-7304 or
karen_brown@teamhealth.com; Jeanne Griffin at 865-985-7303 or
jeanne_griffin@teamhealth.com
Services: Telephone Triage
Other Services: Post-discharge calling, health
information, patient follow up; clinical and non-clinical surveys; web-based
services; physician referral; class scheduling
TeamHealth Medical Call Center provides
post-discharge calls, 24x7x365 nurse triage, health information, physician
referral and class scheduling services for hospitals, physician practices, and
health plans nationwide. Accredited by URAC as a health call center, TeamHealth
partners with clients to provide comprehensive medical call center services and
the assurance of a quality caller experience. Learn more via social media:
TeamHealth on
Facebook, TeamHealth on Twitter,
TeamHealth
on LinkedIn, and
TeamHealth on
YouTube.
 Ambs
Call Center
338
W Franklin St
Jackson, MI 49201,
USA
www.ambscallcenter.com
Contact:
Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Health surveys
Ambs Call Center is a 24/7 medically-based
call center that offers turnkey
solutions for medical practices and health systems. Their medical call center and
nurse triage service offers a winning combination for any size practice or
health system. Additional services include
medical answering service,
physician
referral, customer service surveys, appointment scheduling,
class registration,
and patient pre-registration. Call for a live demonstration.
 SironaHealth
500
Southborough Dr
South
Portland, ME 04106, USA
www.sironahealth.com
Contact: Daniel Day, strategic marketing &
communications, at 800-524-1484 or
daniel.day@sironahealth.com
Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Class registration, disease management
infrastructure support, clinical outreach, and enrollment
SironaHealth provides full-service health call
center and nurse advice line programs to health plans, hospitals, physicians,
and health management organizations nationwide.
 Beryl
3600 Harwood Rd
Bedford,
TX 76021, USA
www.beryl.net
Contact: Sarahbeth Zwernemann, marketing manager, at 817-785-5029 or
sarahbeth.zwernemann@beryl.net
Services: Telephone Triage,
Appointment Setting/Reminder,
Physician
Referral
Other Services:
Class and event
registration, outbound targeted marketing services, and post discharge calling
services
Beryl, a healthcare exclusive contact center, is
a technology-focused patient experience services company dedicated to improving
relationships between healthcare providers and consumers. They work
with clients to provide an excellent patient experience at
multiple touchpoints across the care continuum, from the moment a patient
reaches out prior to care until after the delivery of care. All services
are available 24 hours a day, seven days a week, in English and Spanish, plus
other languages as needed.
 Nurse Telephone Triage Service,
LLC
134 Sky View Terrace
Holyoke, MA 01040-7018, USA
www.nursetriage.org
Contact: Helen M. Lapointe, RN, at 413-265-6610 or Joann A. Somerville, RN, at
860-930-3725; their email is
nursetriage@comcast.net
Services: Telephone Triage
A nurse-owned company that provides telephone triage health advice to
pediatric and adult populations, with services tailored to meet client needs. RNs utilize Barton Schmitt, MD protocols and provide
computer-generated documents regarding the patient interaction to your office
the next day. HIPAA compliant; references available upon request.
 Call 4 Health
4720 NW Boca Raton Blvd Ste D105
Boca Raton, FL 33431, USA
www.call4health.com
Contact: Bryan Weinstein, VP business development &
contracts, at 561-994-3334 x1550 or
bweinstein@call4health.com.
Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician
Referral
Other Services:
Post discharge follow-up, transitional care
Call 4 Health, a medical call center, offers home healthcare call center services exclusively to medical
and healthcare providers nationwide. They provide professional and accurate virtual call center services and physician answering service for medical practices and hospitals. In addition to their hospital call center services,
they also specialize in
nurse triage services,
physician referral services, disaster preparedness support, and medical answering services
24 hours a day and 7 days a week.
 Triage
Logic – Nurse Triage On Call
1959 N Peace Haven Rd
Winston-Salem, NC 27106, USA
www.nursetriageoncall.com
Services: Telephone Triage
Contact: Amy Smith at
336-529-2493 or amy.smith@triagelogic.com
Triage Logic has a staff of licensed registered
nurses who are experienced at listening, coaching, and offering education to
patients and families. They are dedicated to maintaining sophisticated triage services.
CPN
Nurse Triage Services
910
E 26th St Ste 330
Minneapolis,
MN 55404, USA
www.cpnonline.org
Contact:
Jan Jachimowicz, director of communications and business development, at
612-813-7435 or jan.jachimowicz@childrensmn.org
Services: Medical Answering Service,
Telephone Triage, Appointment Setting/Reminder, Physician Referral
Other Services: Disease
management, hospital services, medical phone surveys, program registration, and
fulfillment programs
Experienced
primary and specialty care medical representatives and nurses trained to provide
a full range of medical advice and care over the phone.
Night Nurse, Inc
PO Box 5434
Wayland, MA 01778, USA
www.nightnursetriage.com
Contact: Tami Regan, RN director of nursing triage services, at
800-577-4455 or
tami@nightnursetriage.com
Services:
Medical Answering Service, Telephone Triage,
Appointment Setting/Reminder, Physician Referral
FAAP certified medical directors, RNs/NPs
averaging 15 years clinical experience.
On-Call for Kids, LLC
7008
Carlton Ln Ste 101
Plano, TX
75025, USA
www.oncallforkids.com
Contact: Christie Camizzi, BSN, RNC,
and president, at 214-663-9447 or
info@oncallforkids.com
Services: Telephone Triage
A nationwide, professional telephone triage
service delivered by experienced pediatric RNs only; utilizing Barton Schmitt
Pediatric Protocols and providing computer documents that are immediately faxed
or emailed to your office. In successful business for over eight years.
VIP Connections
PO Box 626
Framingham, MA 01702, USA
www.viponcall.com
Contact: Bill or John Campbell at
866-270-1030 or
totalvip@verizon.net
Services: Medical Answering Service,
Telephone Triage,
Appointment Setting/Reminder
Other Services: Automated test result line
HealthCall
421 Chew St
Allentown, PA 18102, USA
www.shh.org
Contact: Kathleen Seitzinger, director HealthCall
and telecommunications, at 610-776-5470 or
kseitzin@shh.org
Services: Medical Answering Service,
Telephone Triage
HealthCall handles phone calls during and after
office hours by registered nurses, specially trained in triage services, 24x7,
including holidays.
Pediatric Health
Line Inc.
PO Box 280704
Columbia, SC
29228, USA
www.pediatrichealthline.com
Contact: Nikki Steele, president, at 800-440-1186 or
nikki@pediatrichealthline.com
Services: Telephone Triage
Other Services: Prescription refills, follow up calls
Pediatric Health Line is a telephone triage and advice service provider for
physicians and their patients 24/7.
RNs On-Call, LLC
1515 W Cornwallis Dr Ste G-105
Greensboro, NC 27408, USA
www.rnson-call.com
Contact: 888-275-0202 or
info@rnson-call.com
Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician
Referral
Providing medical answering services and call
center outsourcing. Registered nursing telephone triage 24/7 for peds,
adult, OB/GYN, clinics, and urgent care.
Rainbow Call Center
11100 Euclid Ave
Cleveland, OH 44106, USA
www.askrainbow.org
Contact: Andrew Hertz, MD, FAAP, medical director at 216-844-7731 or
andrew.hertz@uhhospitals.org
Services: Medical Answering Service, Telephone Triage, Appointment
Setting/Reminder
Rainbow serves over 1,000 physicians for pediatric nurse triage and medical
messaging 24/7, handling 140,000 triage calls per year.
Fonemed
LLC
2975
Broadmoor Valley Rd, Suite 201
Colorado
Springs, CO 80906, USA
www.fonemed.com
Contact:
Sales Department at
800-366-3633 x5297 or Administrative Office at 800-366-3633 x5159
Services: Telephone Triage
Other Services:
occupational exposure hotline, remote patient
monitoring, care transition programs, and health information library
Fonemed, URAC-accredited, provides individuals with around-the-clock,
telephone and Web-based access to medical advice, information, products and
services.
If
you are a medical call
center that
provides telephone triage service to other organizations,
please
sign-up today. We
will
add your information online and also include it the next time we print our
Medical Telephone Triage Call Center directory in AnswerStat magazine.
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