Medical Telephone Triage Call Centers

The following Medical Telephone Triage Call Centers provide telephone triage and other medical related call center services on an outsource basis, or for a fee to hospitals, clients, individual practices, and medical answering services. 

Team Health

1431 Centerpoint Blvd, Suite 110

Knoxville, TN 37932, USA

www.thmedicalcallcenter.com

Contact: Cindy Reed at 888-203-1118 x7323 or Cindy_Reed@teamhealth.com

Services: Telephone Triage

Other Services: Medical outbound telephone surveys (such as follow-up to ED and inpatient visits), disease management, and centers of excellence calls.

"Our services are customizable and are delivered with a timely, cost-effective, and patient-focused approach, enabling us to offer our clients a 24/7 extension of their healthcare services."

IntelliCare Inc

500 Southborough Dr

South Portland, ME 04106, USA

www.intellicare.com 

Contact: Daniel Day, strategic marketing & communications, at 800-524-1484 or dday@intellicare.com

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class registration, disease management infrastructure support, clinical outreach, and enrollment

IntelliCare is a URAC-accredited health contact center that provides custom communication services and technology. Focused on the healthcare goals of our clients, our custom programs meet the patient wherever they are on the continuum of care and provide targeted, timely health information when they need it most. 

CPN Nurse Triage Services

910 E 26th St

Minneapolis, MN 55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of communications and business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Disease management and medical phone surveys

Experienced primary and specialty care medical representatives and nurses trained to provide a full range of medical advice and care over the phone.

Fonemed LLC

2975 Broadmoor Valley Rd, Suite 201

Colorado Springs, CO 80906, USA

www.fonemed.com

Contact: Jane Gibson, vice president of client relations, at 800-366-3633 x1 or jgibson@fonemed.com

Services: Telephone Triage

For over a decade URAC-accredited Fonemed has been an industry leader in providing flexible, scalable, and economical solutions, including telephone services by registered nurses; installed or web hosted medical call center systems and protocols; award-winning hotline for exposure to occupational health hazards.

Ambs Call Center

338 W Franklin St

Jackson, MI 49201, USA

www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Health surveys

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices or health systems.  Their medical call center and nurse triage service offers a winning combination for any size practice or health system. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration.  Call them for a live demonstration.

The Beryl Companies

3600 Harwood Road

Bedford, TX 76021, USA

www.Beryl.Net

Contact: Nancy Lecroy, VP of marketing, at 817-785-5030 or nancy.lecroy@beryl.net.

Services: Telephone Triage, Physician Referral

Other Services: Class registration, Web-based customer support, and outbound calling

Through its award-winning healthcare call center and corporate culture, The Beryl Companies helps clients build lasting consumer relationships.  They know that their greatest value as a healthcare call center is to deliver each client's brand in a high-touch and personal way.  Beryl call advisors deliver exemplary customer service when providing physician referrals, class/event registration, nurse telephone triage, appointment scheduling, patient pre-registration, post-discharge calling, and Web-based interactions.  All services are available 24/7 in English and Spanish.

Nurse Telephone Triage Service, LLC

134 Sky View Terrace

Holyoke, MA 01040-7018, USA

www.nursetriage.org

Contact: Helen M. Lapointe, RN, at 413-265-6610 or Joann A. Somerville, RN, at 860-930-3725; their email is nursetriage@comcast.net

Services: Telephone Triage

This is a nurse-owned company that provides telephone triage health advice to pediatric and adult populations.  The services are tailored to meet the needs of your practice.  RNs utilize Barton Schmitt, MD protocols and provide computer-generated documents regarding the patient interaction to your office the next day.  HIPAA compliant; references available upon request.

Fone 4 Health

4720 NW Boca Raton Blvd, Suite D

105 Boca Raton, FL 33431, USA

www.call4health.com

Contact: Jane Gibson, VP client relations, at 786-573-0107 or Gibson@fonemed.com

Services: Medical Answering Service, Telephone Triage

The Fone 4 Health partners provide answering services and registered nurse triage when required as the after-hours extension for medical practices.

CareNet

11835 IH 10 West Ste, 301

San Antonio, TX 78230, USA

www.callcarenet.com

Contact: Lisa Policano, director of business development, at 210-595-2034 lpolicano@callcarenet.com

Services: Telephone Triage, Physician Referral

Other Services: Member care, personal concierge, and decision support.

CareNet is a leading provider of healthcare support services for 20 years and offers customized medical contact center solutions. We help clients support, maintain, and improve the health of their population.

Optum

6300 Olson Memorial Highway

Golden Valley, MN  55427, USA

www.optumanswers.com

Contact: 888-262-4614

Services: Telephone Triage

Optum's nurses deliver peace of mind for nearly any health concern 24/7.  Optum Live! nurses may share Web pages of interest on the user's screen, present detailed diagrams and descriptions to help users, and simultaneously chat with users.

Tell-A-Nurse LLC

PO Box 184

Medford, OR 97110

www.medical-triage.com

Contact: William Dunn, M.D., at 541-734-5484 or info@medical-triage.com

Services: Telephone Triage

Tell-A-Nurse has provided after-hours on-call phone triage services to doctors, medical facilities, and other practitioners since 1999.  Medical guidelines are used by experienced RNs to triage calls from an answering service or directly from patients.

Northeast Georgia Medical Center

675 White Sulphur Rd

Gainesville GA 30534, USA

www.nghs.com

Contact: Jason Caudell, Nurseline coordinator & manager, at 678-343-4656 or jason.caudell@nghs.com

Services: Telephone Triage

Nurseline offers telephone triage and health information services.

Night Nurse, LLC

PO Box 5434

Wayland, MA  01778, USA

www.nightnursetriage.com

Contact: Tami Regan, director of nursing triage services, at 508-650-0022 or tami@nightnursetriage.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Daily physician encounter reports

Nationwide, after-hours pediatric triage services.

On-Call for Kids, LLC

1333 McDermott Dr Ste 200

Allen, TX 75013, USA

www.oncallforkids.com

Contact: Christie Camizzi, BSN, RNC, and president, at 214-663-9447 or info@oncallforkids.com

Services: Telephone Triage

A professional telephone triage service delivered by experienced pediatric RNs; provides a "personal touch" to patients and the physicians who subscribe.

Carondelet Medical Group Nurse Triage

2202 N Forbes Blvd

Tucson, AZ  85745, USA

www.carondelet.org/cmg/

Contact: Suzanne Parra, RN & director of clinical informatics at 520-872-7314 or sparra@carondelet.org.

Services: Medical Answering Service, Telephone Triage

Highly experienced RN staff use state-of-the-art technology for after-hours triage.

Connextions Health

3600 eCommerce Pl

Orlando, FL 32808-1340, USA

www.connextions.com

Contact: Gordon G. Andrew, senior vice president, at 407-563-4440 or gandrew@connextions.com

Other Services: Member/patient acquisition and retention

Using voice and Web technologies, CRM, and analytics, Connextions Health helps plans and providers to acquire patients/members, and to sustain brand loyalty through customer experience management.

HealthCall

421 Chew St

Allentown, PA 18102, USA

www.shh.org

Contact: Kathleen Seitzinger at 610-776-4946 or kseitzin@shh.org

Services: Medical Answering Service, Telephone Triage

HealthCall offers need specific RN triage services, as well as a medical answering service.

TeleDoctor

203-Continental Trade Center Clifton 8

Karachi, Sindh, 75600, Pakistan

www.ehealth-services.com

Contact: Dr. Asif Aleem Qureshi, project manager, at (300) 2331103 or asif.qureshi@ehealth-services.com

Services: Medical Answering Service, Telephone Triage

First medical call center in Pakistan, delivering medical advice to more then 1400 patients daily.

MediCall

6140 Stoneridge Mall Rd, Suite 350

Pleasanton, CA  94588, USA

www.medicall.us

Contact: John Chess, president, at 925-469-1295 or jchess@medicall.us

Services: Medical Answering Service, Telephone Triage

Other Services: Disease management, utilization review

MediCall utilizes US and Philippine-based, fluent English speaking nurses, physicians, and pharmacists to support outsourced clinical services.

Pediatric Health Line Inc.

PO Box 280704

Columbia, SC  29228, USA

www.pediatrichealthline.com

Contact: Nikki Steele, president, at 800-440-1186 or nikki@pediatrichealthline.com

Services: Telephone Triage

Other Services: Prescription refills, follow up calls

Pediatric Health Line is a telephone triage and advice service provider for physicians and their patients 24/7.

RNs On-Call, LLC

1515 W Cornwallis Dr Ste G-105

Greensboro, NC  27408, USA

www.rnson-call.com

Contact: Tuck Corvinus, president /CEO, at 336-275-0202 or tcorvinus@rnson-call.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Providing medical answering services and call center outsourcing.  Registered nursing telephone triage 24/7 for peds, adult, ob/gyn, clinics, and urgent care.

RNs On-Call, LLC

1515 W Cornwallis Dr Ste G-105

Greensboro, NC  27408, USA

www.rnson-call.com

Contact: Tuck Corvinus, president /CEO, at 336-275-0202 or tcorvinus@rnson-call.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Providing medical answering services and call center outsourcing.  Registered nursing telephone triage 24/7 for peds, adult, ob/gyn, clinics, and urgent care.

Rainbow Call Center

11100 Euclid Ave

Cleveland, OH  44106, USA

www.AskRainbow.org

Contact: Andrew Hertz, MD, FAAP, Medical Director at 216-844-7731 or andrew.hertz@UHhospitals.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Rainbow serves over 500 physicians for pediatric nurse triage and medical messaging 24/7, handling 120,000 triage calls/year.

Upstate Teleservices

775 Spartan Blvd Ste 104

Spartanburg, SC 29301, USA

www.upstateteleservices.com

Contact: Chanel Seay, marketing manager, at 888-577-3102 or cbseay@srhs.com

Services: Medical Answering Service, Telephone Triage, Physician Referral

Upstate Teleservices provides medical call center services; we are staffed 24/7 365 days a year with live operators.

If you are a medical call center that provides telephone triage service to other organizations, please sign-up today.  We will add your information online and also include it the next time we print our Medical Telephone Triage Call Center directory in AnswerStat magazine.

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