Medical Telephone Triage Call Centers

The following Medical Telephone Triage Call Centers provide telephone triage and other medical related call center services on an outsource basis, or for a fee to hospitals, clients, individual practices, and medical answering services. 

TeamHealth Medical Call Center

1431 Centerpoint Blvd, Suite 110

Knoxville, TN 37932, USA

www.thmedicalcallcenter.com

Contact: Tina Minnick at 888-203-1118 x7313 or tina_minnick@teamhealth.com.

Services: Telephone Triage, Physician Referral

Other Services: Class scheduling, medical outbound surveys

TeamHealth Medical Call Center provides 24/7 nurse triage, health information, physician referral, and class scheduling services to the callers of client hospitals, physicians, insurance companies, and home health agencies. Accredited by URAC as a health call center, TeamHealth provides clients with comprehensive medical call center services.

SironaHealth

500 Southborough Dr

South Portland, ME 04106, USA

www.sironahealth.com

Contact: Daniel Day, strategic marketing & communications, at 800-524-1484 or Daniel.Day@sironahealth.com

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class registration, disease management infrastructure support, clinical outreach, and enrollment

SironaHealth provides full-service health call center and nurse advice line programs to health plans, hospitals, physicians, and health management organizations nationwide.

CPN Nurse Triage Services

910 E 26th St

Minneapolis, MN 55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of communications and business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Disease management, hospital services, medical phone surveys, program registration, and fulfillment programs

Experienced primary and specialty care medical representatives and nurses trained to provide a full range of medical advice and care over the phone.

Fonemed LLC

2975 Broadmoor Valley Rd, Suite 201

Colorado Springs, CO 80906, USA

www.fonemed.com

Contact: Jane Gibson, vice president of client relations, at 800-366-3633 x1 or jgibson@fonemed.com

Services: Telephone Triage

For over a decade URAC-accredited Fonemed has been an industry leader in providing flexible, scalable, and economical solutions, including telephone services by registered nurses; installed or Web hosted medical call center systems and protocols; award-winning hotline for exposure to occupational health hazards.

Ambs Call Center

338 W Franklin St

Jackson, MI 49201, USA

www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-214-3884 or aaron@ambs.info

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Health surveys

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices and health systems.  Their medical call center and nurse triage service offers a winning combination for any size practice or health system.  Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration.  Call them for a live demonstration.  

The Beryl Companies

3600 Harwood Road

Bedford, TX 76021, USA

www.Beryl.Net

Contact: Nancy Lecroy, VP of marketing, at 817-785-5030 or nancy.lecroy@beryl.net

Services: Telephone Triage, Appointment Setting/Reminder, Physician Referral

Other Services: Class and event registration, outbound targeted marketing services, and post discharge calling services

Healthcare exclusive call center serving nearly 500 clients throughout the United States.  Beryl offers comprehensive call center services designed to improve the patient experience across the care continuum.  All services are available 24 hours a day, seven days a week in English and Spanish, plus other languages as needed.

Nurse Telephone Triage Service, LLC

134 Sky View Terrace

Holyoke, MA 01040-7018, USA

www.nursetriage.org

Contact: Helen M. Lapointe, RN, at 413-265-6610 or Joann A. Somerville, RN, at 860-930-3725; their email is nursetriage@comcast.net

Services: Telephone Triage

This is a nurse-owned company that provides telephone triage health advice to pediatric and adult populations.  The services are tailored to meet the needs of your practice.  RNs utilize Barton Schmitt, MD protocols and provide computer-generated documents regarding the patient interaction to your office the next day.  HIPAA compliant; references available upon request.

Fone 4 Health

4720 NW Boca Raton Blvd, Suite D

105 Boca Raton, FL 33431, USA

www.call4health.com

Contact: Jane Gibson, VP client relations, at 786-573-0107 or Gibson@fonemed.com

Services: Medical Answering Service, Telephone Triage

The Fone 4 Health partners provide answering services and registered nurse triage when required as the after-hours extension for medical practices.

CareNet

11835 IH 10 West Ste 301

San Antonio, TX 78230, USA

www.callcarenet.com

Contact: Lisa Policano, director of marketing, at 210-595-2034 or lpolicano@callcarenet.com

Services: Telephone Triage, Physician Referral

Other Services: Care advocate, care navigation, and decision support

With a 21-year track record of superior performance, CareNet provides personal healthcare support solutions to our national clients. Through our bilingual, 24/7 contact center services, we help members manage and maintain better health.

Northeast Georgia Medical Center

675 White Sulphur Rd

Gainesville GA 30534, USA

www.nghs.com

Contact: Kay Smith, ER Operations Manager, at 678-343-4656 or kay.smith@nghs.com

Services: Telephone Triage

Nurseline offers telephone triage and health information services.

Night Nurse, LLC

PO Box 5434

Wayland, MA  01778, USA

www.nightnursetriage.com

Contact: Tami Regan, RN director of nursing triage services, at 508-650-0022 or tami@nightnursetriage.com

Services: Telephone Triage

Serving the pediatric medical community since 1999.

On-Call for Kids, LLC

7008 Carlton Ln Ste 101

Plano, TX 75025, USA

www.oncallforkids.com

Contact: Christie Camizzi, BSN, RNC, and president, at 214-663-9447 or info@oncallforkids.com

Services: Telephone Triage

A nationwide, professional telephone triage service delivered by experienced pediatric RNs only; utilizing Barton Schmitt Pediatric Protocols and providing computer documents that are immediately faxed or emailed to your office.  In successful business for over eight years.

VIP Connections

PO Box 626

Framingham, MA  01702, USA

www.viponcall.com

Contact: Bill or John Campbell at 866-270-1030 or campbell.vip@verizon.net

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Other Services: Automated test result line

Connextions Health

3600 eCommerce Pl

Orlando, FL 32808-1340, USA

www.connextions.com

Contact: Gordon G. Andrew, senior vice president, at 407-563-4440 or gandrew@connextions.com

Other Services: Member/patient acquisition and retention

Using voice and Web technologies, CRM, and analytics, Connextions Health helps plans and providers to acquire patients/members, and to sustain brand loyalty through customer experience management.

HealthCall

421 Chew St

Allentown, PA 18102, USA

www.shh.org

Contact: Kathleen Seitzinger at 610-776-4946 or kseitzin@shh.org

Services: Medical Answering Service, Telephone Triage

HealthCall offers need specific RN triage services, as well as a medical answering service.

MediCall

6140 Stoneridge Mall Rd, Suite 350

Pleasanton, CA  94588, USA

www.medicall.us

Contact: John Chess, president, at 925-469-1295 or jchess@medicall.us

Services: Medical Answering Service, Telephone Triage

Other Services: Disease management, utilization review

MediCall utilizes US and Philippine-based, fluent English speaking nurses, physicians, and pharmacists to support outsourced clinical services.

Pediatric Health Line Inc.

PO Box 280704

Columbia, SC  29228, USA

www.pediatrichealthline.com

Contact: Nikki Steele, president, at 800-440-1186 or nikki@pediatrichealthline.com

Services: Telephone Triage

Other Services: Prescription refills, follow up calls

Pediatric Health Line is a telephone triage and advice service provider for physicians and their patients 24/7.

RNs On-Call, LLC

1515 W Cornwallis Dr Ste G-105

Greensboro, NC  27408, USA

www.rnson-call.com

Contact: 888-275-0202 or info@rnson-call.com

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral

Providing medical answering services and call center outsourcing.  Registered nursing telephone triage 24/7 for peds, adult, OB/GYN, clinics, and urgent care.

Rainbow Call Center

11100 Euclid Ave

Cleveland, OH  44106, USA

www.askrainbow.org

Contact: Andrew Hertz, MD, FAAP, medical director at 216-844-7731 or andrew.hertz@UHhospitals.org

Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder

Rainbow serves over 900 physicians for pediatric nurse triage and medical messaging 24/7, handling 120,000 triage calls/year.

If you are a medical call center that provides telephone triage service to other organizations, please sign-up today.  We will add your information online and also include it the next time we print our Medical Telephone Triage Call Center directory in AnswerStat magazine.

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