Ambs Call Center News

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices and health systems. Their medical call center and nurse triage service offers a winning combination for any size practice or health system. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration. Call them for a live demonstration.

Ambs Call Center provides various healthcare call center services, including medical answering service, telephone triage, appointment setting and reminder service, physician referral, and health surveys.

Ambs Call Center is located at 3960 Broadmoor Ave SE, Grand Rapids, MI, 49512, USA.

For more information, contact Aaron Boatin, VP of business development, at 800-968-1181 or sales@ambscallcenter.com. Their website is www.ambscallcenter.com.

Ambs Call Center to Sponsor AnswerStat’s Digital Edition (April 2012)

AnswerStat magazine is pleased to announce that Ambs Call Center is the new, exclusive sponsor of the magazine’s digital edition. “While we are committed to provide a printed copy of AnswerStat to all who want it, we are equally committed to our digital edition,” noted AnswerStat publisher, Peter DeHaan. “Being environmentally friendly is an important goal for us, and we salute Aaron Boatin and Ambs Call Center for making this possible.”

Ambs Call Center focuses on providing customized solutions to its clients, offering medical answering service, telephone triage, physician referral, appointment setting and reminders, and health surveys. Ambs is a medium-sized call center, which means that they are large enough to deploy the latest technologies and handle high call volumes, but small enough to personally know their clients. Throughout their long history, Ambs Call Center has been committed to providing the highest quality communication services to its clients at a reasonable cost.

For more information, contact Aaron Boatin, vice president, at 800-214-3884, aaron@ambs.info, or visit www.ambscallcenter.com.

Ambs Call Center Earns 2011 CAM-X Award of Excellence (December 2011)

Ambs Call Center has been honored with the 2011 Award of Excellence for the second consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), an industry trade association for providers of call center services. Independent judges are contracted by CAM-X to evaluate call centers throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy, and overall service to their clients. 

“Participation in the CAM-X Award of Excellence program helps make for a great first impression for all callers, even when contact is made after regular business hours. The CAM-X Awards of Excellence program raises the bar for the best customer service experience possible. We congratulate Ambs Call Center for their achievements,” said CAM-X President Tom Sheridan. 

Ambs Call Center provides full service inbound, outbound, and e-bound contact center and fulfillment solutions, processing over 10 million contacts annually. Ambs Call Center was presented with the award at the CAM-X 47th Annual Convention and Trade Show held at the Hyatt Regency in Montreal.

Ambs Call Center Integrates with Notifi Critical Test Result Management System (Dec 2009)

Ambs Call Center and HIT Application Solutions have successfully developed bidirectional integration between the HIT Notifi critical test result management application and the Ambs Call Center medical call center software.

Notifi is an alerting system used by healthcare institutions to contact clinicians when a critical test result is received.  Notifi satisfies the Joint Commission’s 2nd Patient Safety Goal, which is to improve the effectiveness of communication among caregivers.  When an alert is created by Notifi, Ambs Call Center’s software provides the most up-to-date clinician contact information, including on-call and escalation communication preferences.

Ambs Call Center is a provider of medical call center services offering health systems and clinics proven ROI and improved patient satisfaction.  Service offerings include physician referral, class registration, physician answering service, and switchboard outsourcing.  “It’s our most recent example of combing our medical call center expertise with cutting edge technology to improve our healthcare clients outcomes and reducing their cost to deliver services,” stated Andrew Ambs, vice president of operations.  HIT Application Solutions provides healthcare information technology application development and consulting.