Carenet News

Carenet was established over two decades ago as part of the world-renowned CHRISTUS Heath hospital system. Since its inception, Carenet has enhanced the member, employee, and customer care of clients nationwide.  Carenet positively impacts patient outcomes through consistent, professional, and compassionate care. Its Care Advisors proactively educate and engage patients and members, assisting them in their pursuit of better health.

The company provides exemplary telephone triage service, shared decision support, advocacy, pharma and remote device monitoring support services 24 hours a day, seven days a week, from its state-of-the-art medical call center facility in San Antonio, TX. With the support of the industry’s best management and personnel, Carenet supports, improves, and maintains the health of its clients' members and patients with a strict adherence to quality. Its team of industry leaders is clearly focused on designing efficient and effective solutions for clients across the nation.

Carenet’s client roster is home to national corporate entities representing various industries. For more information on Carenet and its award-winning healthcare support services, please visit www.callcarenet.com or call 800-226-6200. 

Also, look at the AnswerStat Carenet newsfeed for the latest updates.

Carenet Named to Inc. 500 (October 2010)

Carenet, one of the nation’s leading providers of healthcare services, ranked 373^rd in Inc. magazine’s annual ranking of the fastest-growing private companies in the country.  Carenet had 803% growth from 2006 through 2009.  The 2010 Inc. 500 Fastest Growing Companies features a dynamic group of honorees, with Carenet moving up 114 spots from its 2009 ranking of 487^th.  

“We are honored to join the Inc. 500 list for a second year in a row,” said Carenet President John Erwin.  “Our success is a tribute to the entire Carenet team as they have truly embraced how important delivering extraordinary service is in building long-term customer relationships.”  

Carenet offers clients strategic healthcare and management services that produce cost-effective, high-quality measurable results.  With health reform on the horizon, Carenet is strongly positioned to advise healthcare businesses on their plan of action and changes in offerings.  

“We are fortunate to have extremely supportive clients who have been instrumental in our growth,” said Carenet Executive Vice President Vikie Spulak.  “As they enter this whole new world of healthcare delivery, we are working side-by-side to build innovative solutions to solve their new business challenges.”

Carenet Awarded URAC Health Call Center Accreditation (October 2010)

Carenet has been awarded the 2010 Health Call Center Standards Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the healthcare industry.  URAC Health Call Center standards apply to organizations providing triage and health information services to the public via telephone or Web.  The standards assure that registered nurses and validly licensed individuals perform the clinical aspects of triage and other health information services in timely, confidential, and medically appropriate manner.

“Carenet should be commended for meeting strict healthcare quality standards,” said Alan P. Spielman, URAC president and CEO.  “It is critically important for healthcare organizations to make a commitment to quality and accountability.  URAC accreditation is a demonstration of that commitment.”

Since 1988, Carenet has been delivering healthcare solutions and customer care.  “I applaud our committed team for their efforts to ensure we deliver great 24/7 service to our clients,” said John Erwin, Carenet president.  “Going through the URAC accreditation has allowed us to take a closer look at our processes and address areas of opportunity.  We are extremely proud of the recognition URAC has given our firm.”

AnswerStat Welcomes Carenet Healthcare Services as a Platinum Sponsor (April 2010)

AnswerStat is pleased to announce that Carenet Healthcare Services has become a platinum sponsor of AnswerStat magazine.  Carenet joins current AnswerStat sponsors Amcom, LVM, 1Call, Healthline Systems, and Startel. 

Carenet, a nationwide provider, serves over 10 million members and represents more than 80 of the leading healthcare organizations.  For 20 years, Carenet has aligned its goals with its clients’ objectives, helping them grow their business through a customized suite of care management and business support solutions.

By offering 24/7 care, Carenet’s clients provide access to medical assistance at the convenience of their member, helping them maximize their healthcare benefits.  As advocates of health, Carenet’s medical professionals guide members to the appropriate levels of care during an illness, offer support during their decision-making process when contemplating surgery or a procedure, and assist them in navigating the healthcare system.

Member communication is an essential part of each client’s success, and Carenet offers a wide range of business support solutions that continues to keep clients’ members engaged and participating in their health management programs.  Carenet solutions focus on program-specific compliance, cost-saving alternatives, and revenue goals to help clients grow their business.

Carenet Named to Inc. 500 (October 2009)

Inc. magazine recently announced its annual Inc. 500 ranking of the fastest-growing private companies in the country.  Carenet, a leading healthcare services company, ranked 487^th, with over 537.4% growth since 2005.

“It is an honor to be named to the Inc. 500 list and a testament to the hard work of all our associates and team members,” said John Erwin, president of Carenet.  “As the need for quality healthcare information and support grows, Carenet expands with it to help more people solve their health issues quickly, efficiently, and with the guidance of medical professionals, who average more than 15 years clinical experience.”

“We are proud to provide our valued clients and their members with quality healthcare support on 24/7 basis,” said Carenet Executive Vice President Vikie Spulak.  “Each client is a partner in the mission to make a dramatic difference in their members’ lives.  Our team of healthcare professionals inspires and supports millions of people on their journey toward better health.” 

Carenet Celebrates 20 Years (June 2008)

Since 1988, Carenet's associates have delivered award-winning patient service and provided professional, calming reassurance to millions of callers.  "We are proud of our team and accomplishments during the past 20 years.  Our success is a direct reflection on the dedicated, caring individuals who take care of our clients' members" stated John Erwin, president of Carenet.  "Our client relationships are successful because our team is committed to being the 21^st century leader in healthcare support services."   

Collectively, the Carenet leadership team has more than 240 years experience supporting America's most innovative and respected companies.  They excel at assisting major client organizations track, monitor, evaluate, and measure their current programs and proactively identify innovative solutions to meet their future needs.

The need for national healthcare companies to provide services and benefits to their members has never been greater.  In 2007, Carenet exceeded growth targets by increasing their client base by over 50%. 

Christus Santa Rosa Primary Carenet Acquired (February 2005)

Christus Santa Rosa Primary Carenet has been recently acquired by former West Telemarketing executive John Erwin.  Carenet is a 15-year-old San Antonio-based medical call center serving hospitals, insurance companies, and government agencies.  Carenet helps organizations lower costs by outsourcing clinical and marketing services, allowing clients to increase the convenience and quality of services they provide to their patients.

"Many health care providers and insurance companies are turning to medical call to assist patients with their overall health," said John Erwin, Carenet president and CEO.  "Carenet lightens the burden by proving 24/7 custom-branded clinical services, including nurse triage, emergency intervention, and post discharge follow up.  Carenet allows organizations to more effectively manage patient relationships while facilitating timely access to patient care and information."

Carenet has retained all of the employees and medical staff previously employed by Christus Santa Rosa.  The company plans to further expand its disease management and telemedicine services.  Carenet President and CEO John Erwin has been in the call center business for more than 20 years.  Prior to acquiring Carenet, he founded and was president of West Teleservices Direct.