HealthLine Systems News

For more than 20 years, HealthLine Systems, Inc. has provided credentialing, contact center and quality management software and support to the healthcare industry.

 They provide clients with scalable and comprehensive solutions that meet their clients' daily work challenges and future organizational goals. They partner with you to evaluate, capitalize on, and integrate strategies that increase your organization's access, improve quality, and reduce costs.

Visit HealthLine Systems for more information.  Also, look at the HealthLine Systems newsfeed for the latest updates.

HealthLine Systems' Recognizes BJC HealthCare Call Center (Oct 08)

HealthLine Systems, Inc. announced that its contact center Client Advisory Panel has selected BJC HealthCare Call Center as the 2008 recipient of the national Client Recognition Award.  This distinction recognizes contribution to a healthcare organization utilizing HealthLine Systems' contact center software solutions Sharp Focus® and EchoAccess™.  Criteria for selection include:

• Measurable financial impact,

• Interventions clearly related to the software, and

• Lessons learned to raise the standard of practice for the industry.

The University of Mississippi Health Care was recognized with honorable mention.

Previous Client Recognition Award recipients include distinguished healthcare leaders: Sharp HealthCare (2004), Emory HealthCare (2005), Georgetown University Hospital (2006), and Tenet Healthcare Call Center (2007).   

HealthLine Systems Adds to Client Advisory Panel (Jun 08)

HealthLine Systems, Inc. has appointed Ms. Elizabeth Beasley, assistant director of the Access Center for University of Mississippi Medical Center; Mr. Brian Monter MSN, RN, MBA; administrator, Nursing Operations for Cleveland Clinic and Ms. Robin Kruger RNC, BSN; nurse manager, Cleveland Clinic Nurse on Call to its national Client Advisory Panel for contact center solutions.  The Client Advisory Panel provides insight on market trends, migrating client needs, emerging contact center opportunities, and examples of documented results to raise the standard of practice for the healthcare industry.

Additional members of the 2008 panel include Julie Bruns director, BJC HealthCare; Rene' Bunting, AtlantiCare; Kelly Faley, Sharp HealthCare; Lori McLelland, Emory Healthcare; Dorothy Rubio, Tenet Health System; Viki Smith, Tenet Health System; and Vivian Winter, Georgetown University Hospital.

The Client Advisory Panel includes distinguished client leaders chosen from HealthLine Systems client sites across North America.  Panel members are proven performers who are recognized healthcare and contact center thought leaders.  "We value the insights provided by the skilled industry leaders on our contact center Client Advisory Panel," said Dan Littrell, HealthLine Systems' chief executive officer.

HealthLine Honors Tenet Healthcare Call Center (Aug 07)

HealthLine Systems, Inc. announced that its national contact center Client Advisory Panel has selected Tenet Healthcare Call Center of Tenet Healthcare Corporation as the 2007 recipient of the Client Recognition Award.  This distinction recognizes contribution to a health care organization through the use of HealthLine Systems' contact center software solutions Sharp Focus® and EchoAccess™.   Criteria for selection include:

• Measurable financial impact,

• Interventions clearly related to the software, and

• Applicability for other Healthcare contact centers to raise the standard of practice for the industry.

Previous Client Recognition Award recipients include: Georgetown University Hospital in 2006, Emory Healthcare for 2005, and Sharp Healthcare in 2004, the year of the award's inception.  

The Tenet Healthcare Call Center (Tenet) was challenged to support member hospital marketing initiatives with solid revenue metrics directly attributed to the originating referral.  Their new process allowed them to document over $368 million in directly related service line revenue over the previous two years for Tenet facilities.

HealthLine Honors Georgetown University Hospital  (Oct 06)

HealthLine Systems, Inc. announced that its contact center Client Advisory Panel has selected Georgetown University Hospital (GUH) as the 2006 winner of the prestigious Client Recognition Award.  This award recognizes contribution to a health care organization through the use of Sharp Focus® or EchoAccess™ healthcare contact center software. Criteria for selection include interventions clearly related to the software, measurable financial impact, and applicability for other healthcare contact centers to raise the standard of practice for the industry.

Georgetown University Hospital utilized the Physician Consult Module in Sharp Focus to track the origin of patients transferred and to report on the downstream financial impact.  Dr. Joy Drass, Hospital President, remarked, "The referral center is a valued resource to connect patients with the vital care they require at Georgetown University Hospital."

Vivian Winter, Director of the Referral Center at Georgetown University Hospital, accepted the award.  She said, "With the resources of Sharp Focus and our referral team's passion for service, the results are extraordinary."

For 2006, the Cleveland Clinic Nurse On Call contact center was recognized with honorable mention.

HealthLine Systems Releases Physician Liaison Solution (Aug 06)

HealthLine Systems™, Inc. released its Physician Liaison Solution, a component of EchoAccess™, a web-based contact center software solution.  This solution enables healthcare organizations to manage physician contacts, administer continuing medical education, eliminate the cost of redundant systems, and document physician relations program impact through a user-friendly interface. 

"Our goal is to provide our clients with the tools they need to compete in the evolving healthcare marketplace," explained Dan Littrell, Chief Executive Officer.  "For over 20 years, our success has been built by leveraging technology to deliver superior, flexible software solutions that anticipate both changing client needs and marketplace trends."

HealthLine Systems' Physician Liaison Solution recognizes provider data as the lifeblood of the healthcare information system and is the result of interviews with industry leaders, physician relations managers, and physician representatives, as well as HealthLine Systems' national Client Advisory Panel. 

Systems Recognizes Emory Healthcare (Aug 05)

HealthLine Systems, Inc. announced that its Sharp Focus® Client Advisory Panel has selected Emory Healthcare of Atlanta, Georgia as the 2005 winner of the Client Recognition Award.  HealthLine Systems provides software solutions for health care organizations.  The Client Recognition Award recognizes tangible contribution to a health care organization through the use of Sharp Focus healthcare contact center software and Internet solution.  The Upstate Teleservices contact center serving Spartanburg Regional Healthcare System in Spartanburg, South Carolina was recognized with honorable mention. 

The Sharp Focus Client Advisory Panel selected Emory Healthcare for the 2005 award in recognition of their innovative leadership using Sharp Focus to support the Emory Employee Access program. The result was an increase in the percent of care provided internally from 53% in calendar 2002 to 55% in 2003 and 59% in 2004.

Lori McLelland, Emory Healthcare Director of Marketing and Director of the Emory HealthConnection contact center, accepted this recognition at HealthLine Systems' recent client dinner in Atlanta.  Lori and her team were honored with an engraved crystal award to the applause of HealthLine clients.