TeamHealth Medical Call Center News

TeamHealth Medical Call Center is designed to be a single source for expertise in clinical and non-clinical models, for both inbound and outbound calling.  They provide services to a full spectrum of clients’ call center needs 24/7, 365 days a year.  They serve a diversified customer base, including health plans, hospitals, physician group practices, home health agencies, government agencies, and other medical call centers in need of outsourcing services.

TeamHealth Medical Call Center delivers medical call center services in a timely, cost-effective, and patient-focused manner.  They can consolidate fragmented service offerings and serve as a repository for information and critical caller data.

More information is available at www.thmedicalcallcenter.com or 888-203-1118.  Also, look at the TeanHealth Medical Call Center newsfeed for the latest updates.

TeamHealth Announces Protocols and Preparation for Swine Flu (October 2009)

TeamHealth Medical Call Center (THMCC) announced its preparation strategy for increased calls related to H1N1 influenza or “swine flu.”  The call center’s patient triage protocols specific to influenza have been enhanced, and new symptom-based guidelines have been implemented.

“Information is the first line of defense in H1N1 and providing a communications resource is not only important for patients and a concerned public, but can also relieve the increased demands placed upon healthcare providers,” stated Alan Taylor, senior vice president of operations for THMCC.

THMCC’s enhanced protocols were developed in accordance with the National Strategic Plan for Emergency Department Management of Outbreaks of Novel H1N1 Influenza for Health Information Call Centers.  New symptom guidelines have been incorporated into the telephone triage process and are being distributed to the healthcare clients of THMCC.  A fact sheet is also available to callers upon request.

THMCC is one of only 34 medical call centers in the nation accredited by the Utilization Review Accreditation Commission, an independent, nonprofit organization that is well known as a leader in promoting healthcare quality through its accreditation and certification programs.

TeamHealth Awarded URAC Health Call Center Accreditation (October 2009)

TeamHealth Medical Call Center (THMCC), a division of TeamHealth, has received its third Health Care Call Center certificate of full accreditation from URAC, a Washington, D.C.-based healthcare accrediting organization that establishes quality standards for the healthcare industry.

THMCC provides comprehensive medical call center services, including nurse triage, customer/member services for health insurance providers, outbound clinical call campaigns, and physician referral/class scheduling.  By earning the URAC accreditation, THMCC demonstrates its commitment to quality services and a dedication to continually improve business processes through benchmarking against nationally recognized standards.

“By applying for and receiving healthcare call center accreditation, THMCC has demonstrated a commitment to quality healthcare,” said Alan P. Spielman, URAC president and CEO.  “Quality healthcare is crucial to our nation’s welfare, and it is important to have organizations that are willing to measure themselves against national standards.”

“We are proud to be awarded our third consecutive URAC accreditation,” said Alan Taylor, senior vice president of operations for THMCC.  “Obtaining accreditation from URAC signifies our commitment to delivering the highest quality medical advice and referrals based on gold standard clinical guidelines.”