Amcom Software

Amcom Software is an industry-leading organization and an official bronze sponsor of AnswerStat magazine, taking a lead role in making AnswerStat magazine possible.

Amcom Software provides enterprise-wide systems for organizations needing to automate, centralize and standardize mission critical communications.  The company's technology solutions support both day-to-day business operations and emergency or event-driven communications with speed, accuracy, and productivity.

Amcom was founded in 1984. Amcom was acquired by 2ndWave Software in March 2007.  Amcom acquired XTEND Communications in November, 2007 and the Telident E911 products of Teltronics, Inc. in 2008.  Contact Amcom Software at 800-852-8935.  Amcom is covered on the following pages:

• Amcom company spotlight and information.

• Amcom news and press releases

• Amcom articles:

  • Case Study: Bolstering Answering Service through Speech Recognition

  • Case Study: Speech Recognition Application

  • Choosing the Right Notification System

  • Healthcare Organizations Consolidate Call Centers to Cure Overhead Pain

  • Three Steps to Better Communications

  • Web-Based Scheduling and Messaging: Save Time, Money - And Even Lives

• Amcom literature:

  • Amcom overview: enterprise-wide systems for mission critical communications

  • PC attendant console, MediCall, for healthcare

  • Case study for Banner Health System, reducing call center costs & improving efficiency

  • Case study for Peninsula Regional Health System, customer service through automation

• Amcom whitepapers:

  • Banner Health System Case Study

  • Best Practices in Communication Center Automation for Hospitals

  • Sparks Health System Case Study

  • Writing An RFP For Communications Center Automation in Hospital Environments

• Amcom Coverage:

  • 2008 AnswerStat Magazine Buyers Guide

  • Amcom Software Users' Conference a Success in Minneapolis

  • The PBX Attendant Console

  • PC Console Software Providers

  • Remote Agent Stations

  • Telephone Answering Service Systems