2012 AnswerStat Magazine Buyers Guide 
Alphabetical Listing

The 2012 Buyers Guide is now available.  The alphabetical listing of vendors is given below. We also have a product/service grid (PDF file) to allow users to quickly identify companies with comparable offerings.

1Call, a Division of Amtelco

4800 Curtin Dr

McFarland, WI, 53558, USA

www.1call.com

Contact: Mike Friedel, national sales manager, at 800-225-6035 or info@1call.com

The 1Call Division of Amtelco provides call center services, PC-based PBX consoles, soft agent, secure communications, emergency notification (HICS), event notification, appointment reminders, and communication systems for healthcare organizations, all backed by 1Call’s 5-star service and support. 1Call features call flow navigation scripts to guide operators and staff, ensuring they gather the necessary information every time. 1Call streamlines communications and integrates with existing IT, IS, and PBX infrastructures.

Ambs Call Center

3960 Broadmoor Ave SE

Grand Rapids, MI, 49512, USA

www.ambscallcenter.com

Contact: Aaron Boatin, VP business development, at 800-968-1181 or sales@ambscallcenter.com

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices and health systems. Their medical call center and nurse triage service offers a winning combination for any size practice or health system. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration. Call them for a live demonstration.

Amcom Software

10400 Yellow Circle Dr Ste 100

Eden Prairie, MN, 55343, USA

www.amcomsoftware.com

Contact: Jenae Cahanes, emarketing manager, at 952-230-5200 or jcahanes@amcomsoft.com

Amcom Software provides the communication backbone for the hospital, a central foundation that other applications and resources access for communication information. Amcom connects with PBXs, nurse call systems, clinical systems, and human resource systems to deliver the information to the right people on their device of choice, including smartphones, tablets, pagers, and Wi-Fi phones.

Ameridial, Inc

4535 Strausser St NW

North Canton, OH, 44720, USA

www.ameridial.com

Contact: Craig J Vretas, director healthcare services, at 330-491-3255 or cvretas@ameridial.com

Ameridial provides US-based call center solutions to the healthcare industry, providing inbound and outbound call center services. Their healthcare call center offers benefit inquiries and explanation, customer service and sales, claims handling and processing, Medicare Part-D, Open Enrollment support, and PBM help desk, among other call types. Their healthcare call centers are HIPAA compliant, and their technology and processes are SSAE-16 Type I Audited, compliant with NIST 800-30 and NIST 800-53 Rules, Federal Information Security Management Act requirements, and to IRS guidelines. They are CMS certified and approved. Ameridial is headquartered in North Canton, Ohio.

Beryl

3600 Harwood Rd Ste A

Bedford, TX, 76021, USA

www.beryl.net

Contact: Sarah Beth Zwernemann, marketing manager, at 817-785-5029 or sarahbeth.zwernemann@beryl.net

Beryl, a healthcare exclusive contact center, is a technology-focused patient experience services company dedicated to improving relationships between healthcare providers and consumers. They work with clients to provide an excellent patient experience at multiple touchpoints, from the moment a patient reaches out prior to care until after the delivery of care. All services are available 24/7 in English and Spanish, plus other languages as needed.

Call 4 Health

4720 NW Boca Raton Blvd Ste D105

Boca Raton, FL, 33431, USA

www.call4health.com

Contact: Bryan Weinstein, VP of business development and contracts, at 561-346-4848 or bweinstein@call4health.com

Call 4 Health is committed to technological progress and is a friendly, compassionate voice on the other line. Call 4 Health is ready with solutions consistent with the needs of both client and patient. They will tailor a plan to meet a client’s expectations while upholding the highest standards of compassionate and ethical communications management available.

Carenet Healthcare Services

11845 IH 10 West Ste 400

San Antonio, TX, 78230, USA

www.callcarenet.com

Contact: Rick Scheel, VP sales, at 800-226-6200 or sales@callcarenet.com

Carenet seeks to proactively drive positive behavior to improve clinical and financial outcomes in the healthcare industry. Carenet solutions can measurable improve quality, reduce costs, or increase member engagement rates.

Children's Physician Network (CPN)

901 E 26th St Ste 330

Minneapolis, MN, 55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

CPN offers a fully automated call center with live answering services operating 24 hours a day and after-hour nurse triage services available evenings, weekends, and holidays, 365 days a year. They serve a diverse population, with 24/7 access to translation services for over 150 languages. Registered nurses manage triage calls with an average of fifteen years of clinical experience and licensure in all states in which clients are located. CPN uses the recognized protocols of Dr. Barton Schmitt and Dr. David Thompson, with over 550 protocols that support targeted care advice for patients.

Clinical Solutions

6470 E Johns Crossing

Duluth, GA, 30097, USA

www.clinicalsolutions.com

Contact: Darin Southard, VP, at 770-813-2114 or darin.southard@clinicalsolutions.com

Clinical Solutions is a vendor of software solutions for medical contact centers, assisting hospitals and healthcare organizations manage the marketing and clinical services they provide to their patients. Their CS IntefleCS medical contact center software has several clinical modules, including telephone triage, health information, and care management. Their marketing modules allow organizations to manage physician referrals, class scheduling, and outbound campaigns. Clinical Solutions also has a readmission management module for ACO organizations and hospitals looking to avoid unnecessary readmissions. Clinical Solutions is a global healthcare IT vendor with offices in Atlanta, London, and Sydney.

Conifer Patient Communications

140 Fountain Pkwy Ste 500

St. Petersburg, FL, 33716, USA

www.coniferhealth.com/patient-communications.html

Contact: Chris Martin, VP sales, at 727-570-3627 or chris.martin@coniferhealth.com

Conifer Patient Communications is a national contact center providing a suite of patient communications services 24/7. Their goal is to deliver a positive patient experience through services, including marketing campaign support, physician referral, class and event registration, clinical admission review, scheduling, HCAHPS surveys, post-discharge calls, and nurse triage. Their services are delivered as an extension of each client’s organization in order to make it easier for patients to access information about client facilities, services, and physicians before they are admitted and after they have gone home.

Doctors Referral Service LLC

210 W 22nd St Ste 130

Oak Brook, IL, 60523, USA

www.drsreferralservice.com

Contact: Jim Honigschmidt, president, at 630-371-1530 or jim@drsreferralservice.com

Doctors Referral Service specializes in providing physician referral service for hospitals and offers call center and Web apps in physician referral and class registration.

Fonemed

2975 Broadmoor Valley Rd

Colorado Springs, CO, 80906, USA

www.fonemed.com

Contact: Eric Stoen, COO, at 719-231-3501 or stoen@fonemed.com

Fonemed provides 24/7 URAC-accredited nurse triage services, triage software, and an occupational exposure hotline, as well as medical call center setup, Hispanic health card, “See a Nurse,” inbound and outbound calling, integration with case and disease management, flu hotlines, and remote patient monitoring.

HealthLine Systems Inc.

17085 Camino San Bernardo

San Diego, CA, 92127, USA

www.healthlinesystems.com

Contact: Rick Stier, vice president of marketing, at 800-733-8737 or rstier@healthlinesystems.com

For 25 years, HealthLine Systems has delivered flexible software systems, addressing contact centers, physician databases, credentialing, and quality management. HealthLine Systems supports over one thousand healthcare organizations. EchoAccess, a Web-enabled contact center software solution, integrates provider information from the contact center, website, and medical staff offices in a single Web-based application.

InterCall

8420 W Bryn Mawr Ste 1100

Chicago, IL, 60631, USA

www.intercall.com

Contact: Marty Dunne, executive VP of sales, at 773-399-1898 or mdunne@intercall.com

InterCall, a subsidiary of West Corporation, is a global provider of conference and collaborations services and cloud-based unified communications services.

LVM Systems

4262 E Florian Ave

Mesa, AZ, 85206, USA

www.lvmsystems.com

Contact: Robert Cluff, CFO, at 480-633-8200 or robert@lvmsystems.com

LVM Systems, Inc., a privately held, Mesa, Arizona-based company, develops and markets software and related Internet products exclusively in the healthcare call center industry. Its primary niche is creating solutions that support nurse triage, disease management, referral/marketing services, patient transfers, and physician relations management. LVM Systems has served this market since 1988 and has hundreds of healthcare organizations as clients.

Nurse Telephone Triage Service, LLC

134 Sky View Terrace

Holyoke, MA, 01040, USA

www.nursetriage.org

Contact: Helen M Lapointe, RN owner, at 413-265-6610 or nursetriage@comcast.net

Nurse telephone triage service is an RN-owned company providing telephone triage health advice to patients and caregivers, striving to be an extension of the physician’s office and using the same standards that they are accustomed to in their own practices.

Oaisys

7965 S Priest Dr Ste 105

Tempe, AZ, 85284, USA

www.oaisys.com

Contact: Sales Engineering, sales engineering, at 888-496-9040 x2003 or se@oaisys.com

Oaisys is a developer of call recording and contact center management solutions and can help healthcare practices serve patients, maintain regulatory compliance, and improve billing and profitability by digitally capturing phone-based interactions for simple search, retrieval, playback, sharing, and management. Compatible with leading digital business communications system providers, as well as SIP-based communications services, Oaisys Tracer and Talkument help practices improve risk management, quality assurance, patient retention, dispute resolution, and regulatory compliance requirements.

OnviSource Inc

1255 W 15th St Ste 620

Plano, TX, 75075, USA

www.onvisource.com

Contact: Stan Jasinski, vice president of enterprise solutions division, at 800-311-3025 or stan.jasinski@onvisource.com

OnviSource offers OnviCenter, a medical telephone answering system that delivers integrated workforce optimization and automation software, enabling customers to operate on a single platform from one vendor. Applications include medical telephone answering, voicemail, SMS text messaging, dispatching and notification, on-call scheduling, online Web portal, call management, call recording, and quality assurance. All OnviCenter products, as well as telecom voice, Internet, VoIP services, hosted PBX and call management, are offered as OnviCloud cloud-based services. OnviCare customer-centric services provide technical support and assistance with financing, telecom consulting, and IT services.

Parallax Technologies

PO Box 247

Clarkston, MI, 48347, USA

www.parallaxtechnologies.com

Contact: Ernest LaBara, president and owner, at 248-625-3456 or elabara@parallaxtechnologies.com

For over 25 years, Parallax Technologies has been supplying communications products in and around the contact center. They design, deploy, and support applications in the areas of communications-based process automation, customer experience analytics, performance management, and workforce optimization to address the needs of organizations in both commercial and government sectors.

RelayHealth, a McKesson Company

4343 N Scottsdale Rd Ste 100

Scottsdale, AZ, 83616, USA

www.relayhealth.com

Contact: Patty Maynard, general manager of RelayCare, at 480-663-4722 or patty.maynard@relayhealth.com

RelayCare™ is a workflow software system that manages inbound and outreach communications via the telephone and the Web, giving patients a single access point to your organization. This enables proactive patient engagement throughout the continuum of care to promote preventive and self-care measures, improve patient satisfaction, and support high quality care. RelayCare supports nurse advice, patient education, referrals, care management, readmission management, and patient transfer management.

Schmitt-Thompson Clinical Content

2705 E Thunderhill Pl

Phoenix, AZ, 85048, USA

www.stcc-triage.com

Contact: Sue Altman, COO, at 480-706-2226 or sue@stcc-triage.com

The Schmitt-Thompson Clinical Content (STCC) is a leading source of telephone triage protocols and symptom decision support information in North America. STCC provides comprehensive triage and advice content, spanning the continuum of need for after hours (used by call center nurses), office hours (used in practices and clinics), and symptom checker (consumer self-care). Schmitt-Thompson Clinical Content offers evidence-based, efficient, and time-tested decision support. It is used by more than 400 health systems and health plans and 10,000 physician practices.

Self Care Decisions

2705 E Thunderhill Pl

Phoenix, AZ, 85048, USA

www.selfcare.info

Contact: Sue Altman, COO, at 480-706-2226 or sue@selfcare.info

Self Care Decisions distributes clinical symptom-checker tools to healthcare providers, health plans, and e-communities. These organizations, in turn, private-label the tools for use by their customers (consumers) via the Internet and mobile applications. The self-care guides help people determine what to do for common health symptoms and minor injuries, plus provide systematic advice for those symptoms that can be managed safely at home. The advice available through these tools and applications is consistent with what they would hear from their own physicians. Symptom Checkers are available as Internet-based tools, iPhone, and Android mobile apps.

SironaHealth

500 Southborough Dr

South Portland, ME, 04106, USA

www.sironahealth.com

Contact: Becca Nealis-Albee, VP of customer relations, at 207-253-2126 or rnealis-albee@sironahealth.com

SironaHealth is a multi-channel health contact center that offers healthcare companies a unified way to coordinate patient care across telephone, Web, email, and mobile channels. Their programs help patients make appropriate healthcare decisions – whether it is choosing the proper physician, scheduling appointments, taking medications as directed, or knowing when they should seek emergency care – all while keeping their entire care team in the loop. SironaHealth services include the nurse advice line, preventive care reminders, health assessments, pre-admission education, post-discharge follow-up, physician/service referral, and event registration.

Smoothstone IP Communications

200 Smoothstone Center - 401 S 4th St

Louisville, KY, 40202, USA

www.smoothstone.com

Contact: James Whitemore, executive VP, at 502-315-5159 or jwhitemore@smoothstone.com

Smoothstone IP Communications is a provider of cloud-based communications for the enterprise – including MPLS-based application network management, enterprise voice, unified threat management, advanced contact center solutions, unified messaging, and collaboration tools – all delivered as a unified suite of cloud-based applications.

Startel Corporation

16 Goodyear Bldg B-125

Irvine, CA, 92618, USA

www.startel.com

Contact: Myrna Nunez, inside sales representative, at 949-863-8738 or myrna.nunez@startel.com

Since 1981, Startel Corporation has been a creator and provider of software products and professional services, offering comprehensive communications and billings solutions for healthcare, higher education, and inbound/outbound call centers in either hosted or premise-based formats. Startel provides open systems architecture solutions, integrated custom software development, and multi-vendor application integration utilizing their soft switch technology and API server that enables Rapid Application Development (RAD).

TeamHealth Medical Call Center

1431 Center Point Dr Ste 110

Knoxville, TN, 37932, USA

www.thmedicalcallcenter.com

Contact: Jill Yarberry, director of business development, at 865-985-7303 or jill_yarberry@teamhealth.com

TeamHealth Medical Call Center specializes in providing outsourced care for hospitals and physician practices through post-discharge, nurse triage, and after hours services. TeamHealth has 30 years clinical outsourcing experience with a management team averaging over 20 years clinical experience. They can create a customized post-discharge call support program to reduce readmissions, identify patient continuity of care needs, and improve patient and caregiver satisfaction scores. The TeamHealth RN staff utilizes the triage guidelines authored by Dr. Barton Schmitt for pediatric care and Dr. David Thompson for adult care. Clinical call records are translated in real time.

TeleMed

18 Beck St

Atlanta, GA, 30318, USA

www.telemedinc.com

Contact: Steve Clover, VP of sales and marketing, at 800-529-8010

TeleMed provides nationwide answering and call center services to medical practices, clinics, hospitals, and other healthcare entities. TeleMed’s call centers handle the needs of thousands of medical professionals on a daily basis. Their live nationwide service is supported by proprietary technology that includes customer Web portals and mobile applications to deliver real-time data to the end user.

Toshiba - Telecom Systems Division

9740 Irvine Blvd

Irvine, CA, 92618, USA

www.telecom.toshiba.com

Contact: Gail Miller, director of marketing, at 949- 583-3715 or gail.miller@tais.toshiba.com

Toshiba America Information Systems Inc., Telecommunication Systems Division, offers business communication solutions, including VoIP, voicemail, unified messaging, conferencing and collaboration, unified communications applications, nurse call systems, networking, and mobility. Toshiba’s solutions support from eight to 1,000 users and include IP desk telephones, IP softphones, wireless IP telephones, and digital telephones. Its business solutions also include Toshiba notebooks, tablet PCs, surveillance video cameras, and recorders, helping enterprises maximize their business efficiency in communications and mobility.

TouchPointCare Telehealth

215 E Park Ave Ste D

Libertyville, IL, 60048, USA

www.touchpointcare.com

Contact: David Anderson, CEO, at 866-713-6590 or danderson@touchpointcare.com

TouchPointCare Telehealth offers customizable Web-based software (SaaS) that allows the creation of branching logic algorithms with alerts. These algorithms can be accessed or delivered via your call center and through multiple automated communication methods, such as inbound and outbound IVR, email, video, and text. Over 500 client organizations use TouchPointCare every day to “stay in touch” with their targeted patient populations. Existing templates exist for chronic care populations, care transitions, post-discharge programs, pregnancy, and maternity.

Triage Logic Management and Consulting, LLC

1959 N Peace Haven Rd Box 262

Winston Salem, NC, 27106, USA

www.triagelogic.com

Contact: Amy Smith, executive assistant, at 336-529-2493 or info@triagelogic.com

Triage Logic provides call center software that is Web-based, hosted, or installed, uses Schmitt-Thompson protocols, and with integrated oncall scheduling, faxing, emailing, custom reports, training, and installation. Optional modules are integration services, eligibility transactions, call recording, disease tracking, ER diversion studies, pandemic flu and emergency planning, class registration, patient surveys, physician referral, disease management, case management, and utilization review. They also provide office triage software for primary care practices with Schmitt-Thompson office hours protocols, where office nurses access protocols and add document triage notes online. Optional EMR integration is available.