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2009 AnswerStat
Magazine Buyers Guide
Alphabetical Listing
The
2009 Buyers Guide is now available. The alphabetical listing of vendors is given below. We also have a product/service grid (PDF file) to allow users to quickly identify companies with comparable offerings.
 1Call,
A Division of Amtelco
4800 Curtin Dr
McFarland, WI 53558, USA
www.1call.com
Contact: Mike Friedel,
national sales manager, at 800-356-9148 or
info@1call.com
The 1Call Division of
Amtelco has been a leader in developing call center, PC-based PBX consoles,
emergency notification (HICS), and communication systems designed for
hospitals and healthcare organizations. The 1Call systems are designed to
streamline communications and quickly get important information to the
people that need it. 1Call understands that time is of the essence when
sending or sharing information with healthcare professionals and personnel
enterprise-wide. 1Call integrates with existing IT, IS, and PBX
infrastructures, preserving current technology investments. PBX telephone
operators, call center agents, doctors, nurses, and administrators all
benefit from 1Call's money-saving, timesaving, and error-reducing tools.
Ambs Call Center
338 W Franklin St
Jackson, MI 49201, USA
www.ambscallcenter.com
Contact: Aaron Boatin, vice
president sales and marketing, at 800-214-3884 or
aaron@ambs.info
Ambs Call
Center is a 24/7 medically-based call center that offers turnkey solutions for
medical practices or health systems. Their medical call center and nurse triage
service offers a winning combination for any size practice or health system.
Additional services include medical answering service, physician referral,
customer service surveys, appointment scheduling, class registration, and
patient pre-registration.
 Amcom
Software, Inc
10400 Yellow Circle
Dr
Eden Prairie, MN 55343,
USA
www.amcomsoftware.com
Contact: Bryan Mitchell,
business solutions advisor, at 952-230-5200 or
sales@amcomsoft.com
Amcom Software provides
enterprise-wide systems for organizations needing to automate, centralize,
and standardize mission critical communications. The company’s technology
solutions support both day-to-day business operations and emergency or
event-driven communications with speed, accuracy, and productivity.
Answer Center America, Inc
5539 N Broadway St
Chicago, IL 60640, USA
www.goacanow.com
Contact: Michael C. McMillan,
director sales and marketing, at 800-270-7030 or
mikemcmillan@goacanow.com
Call Center Consulting Network
2705 E Thunderhill Pl
Phoenix, AZ 85048, USA
www.3cn.org
Contact: Sue Altman, president,
at 480-706-2226 or
sue.altman@3cn.org
A network of healthcare call
center veterans with practical expertise, applying knowledge, experience, and
industry best practices to design and implement solutions.
CareNet
11835 IH-10 West Suite 301
San Antonio, TX 78230, USA
www.callcarenet.com
Contact: Lisa Policano,
director of business development, at 210-595-2034 or
lpolicano@callcarenet.com
 Children's
Physician Network (CPN)
910 E 26th St Suite 330
Minneapolis, MN 55404, USA
www.cpnonline.org
Contact: Jan Jachimowicz,
director of business development, at 612-813-7435 or
jan.jachimowicz@childrensmn.org
Experienced primary and
specialty care medical representatives and nurses trained to provide a full
range of medical advice and care over the phone.
 Clinical
Solutions
6470 E Johns Crossing
Duluth, GA 30097, USA
www.csdss.com
Contact: Darin Southard, vice
president, at 770-813-2114 or
darin.southard@csdss.com
Clinical Solutions develops
software solutions for medical call centers that are designed by clinicians,
helping healthcare professionals safely and consistently direct patients to the
most appropriate level of care or to the most appropriate service. This results
in a more efficient management of resources and reduces costs of emergency and
primary healthcare services. Operating from offices in the UK, USA, and
Australia, Clinical Solutions adapts its solutions for a worldwide customer
base.
Fonemed
2975 Broadmoor Valley Rd Suite
202
Colorado Springs, CO 80906,
USA
www.fonemed.com
Contact: Jane Gibson, VP of
sales and marketing, at 800-366-3633 or
jgibson@fonemed.com
For over a decade, URAC-accredited
Fonemed has been providing flexible, scalable, and economical solutions,
including telephone triage services by registered nurses; installed or
Web-hosted medical call center software and protocols; and an award-winning
hotline for exposure to occupational health hazards.
 HealthLine
Systems, Inc
17085 Camino San Bernardo
San Diego, CA 92127, USA
www.healthlinesystems.com
Contact: David Clark, chief
operating officer, at 800-733-8737 or
DClark@healthlinesystems.com
HealthLine Systems'
healthcare contact center software solutions Sharp Focus® and EchoAccess™
support an organization’s priorities with tangible outcomes to improve
access, expand market share, and create new revenue streams. EchoAccess is
healthcare's first fully Web-enabled contact center solution with a Web
browser user interface. It integrates access portals both inbound and
outbound, telephone, and Website. EchoAccess features clinical guideline
protocols from Cleveland Clinic, which are endorsed by leading health care
organizations nationwide. Cleveland Clinic guideline protocols enable
nurses to benefit from the knowledge and expertise of an experienced medical
professional to review and recommend a care plan thoughtfully tailored for
them.
IntelliCare, Inc
500 Southborough Dr
South Portland, ME 04106, USA
www.intellicare.com
Contact: Daniel Day, strategic
marketing and communications, at 800-524-1484 or
dday@intellicare.com
IntelliCare is a URAC-accredited
health contact center that provides care solutions, engagement services, and
health enabling technologies to health insurers, hospitals, universities,
physicians, and clinical service providers nationwide. Focused on the
healthcare goals of its clients, their programs meet the patient wherever they
are on the continuum of care and provide targeted, timely healthcare information
and advice.
 LVM
Systems, Inc
4262 E Florian Ave
Mesa, AZ 85206, USA
www.lvmsystems.com
Contact: Robert Cluff,
chief officer of finance and sales, at 480-633-8200 x223 or
robert@lvmsystems.com
LVM Systems, Inc. develops
software and related Internet products exclusively for the healthcare call
center industry. Their primary solutions support nurse triage, disease
management, and referral and marketing services. They have served this
market for 20 years and have hundreds of healthcare organizations as
clients.
MedConnectUSA
www.medconnectusa.com
Contact: sales department at
888-216-8482 or
admin@medconnectusa.com
MedConnectUSA is a provider of
medical answering and telemessaging services and ATSI Award of Excellence Winner
for 2001, 2002, 2004, 2006, 2007, and 2008.
Nurse Telephone Triage Service, LLC
134 Sky View Terrace
Holyoke, MA 01040, USA
www.nursetriage.org
Contact: Helen Lapointe or
Joann Somerville, owners, at 413-265-6610 or 806-930-3725 or
nursetriage@comcast.net
Nurse Telephone Triage Service
is a RN-owned company that is a provider of after hours telephone triage to the
pediatric and adult population. This service is staffed with experienced triage
RNs who utilize Barton Schmitt, MD protocols to promptly and safely triage
patient health concerns.
OKS-Ameridial Worldwide
4535 Strausser St NW
North Canton, OH 44720, USA
www.oksameridial.net
Contact: Craig J. Vretas,
director of business development, at 866-775-4755 or
vretas@oksameridial.com
OKS-Ameridial Worldwide is an
established provider of healthcare related call center services. Founded in
1987, OKS-Ameridial Worldwide has 20 years of experience working with healthcare
companies. OKS-Ameridial is a recognized “Top 50” inbound/outbound
telemarketing company.
 OnviSource
1255 W 15th St Suite 620
Plano, TX 75075, USA
www.onvisource.com
Contact: Stan Jasisnki,
president, at 469-241-9200 or
stanj@onvisource.com
OnviSource offers highly
affordable, fully integrated customer interaction solutions and award-winning
call center outsourcing services. Their product suite, OnviCenter 6, delivers
applications for medical contact centers, such as automated agent workflow, call
recording, quality assurance, speech analytics, agent scheduling, tele-enterprise
business applications, and optimized call handling.
Record / Play Tek, Inc
110 E Vistula St.
PO Box 790
Bristol, IN 46507-0790
www.recordplaytek.com
Contact: Michael Stoll,
technical sales, at 800-809-5233 or
stoll@recordplaytek.com
Record / Play Tek, Inc provides
turnkey voice logging recorders for recording agent headsets, VoIP phones, DID
and POTS lines, and room audio microphones.
 RelayHealth
4343 N Scottsdale Rd
Scottsdale, AZ 85251, USA
www.relayhealth.com
Contact: Sue Hawkins, sales
director, at 602-369-8599 or
Susan.Hawkins@RelayHealth.com
CareEnhance Call Center from
RelayHealth is McKesson's connectivity business - connecting patients,
physicians, hospitals, health plans, and financial institutions via our
intelligent network.
Schmitt-Thompson Clinical Content
2705 E Thunderhill Pl
Phoenix, AZ 85048, USA
www.stcc-triage.com
Contact: Sue Altman, executive
director, at 480-706-2226 or
sue.altman@3cn.org
Schmitt Thompson Clinical
Content (STCC) provides telephone triage protocols and symptom decision support
information in North America
 SDC
Solutions, Inc
835 Hanover St Suite 305
Manchester, NH 03104, USA
www.sdcsolutions.com
Contact: Detta Donoghue,
director of marketing and vendor relations, at 603-629-4242 or
ddonoghue@sdcsolutions.com
SDC Solutions provides
mission-critical communications solutions. Through a suite of products,
including IntelliDESK® PC-based Console, IntelliSPEECH® Intelligent Virtual
Agent, WebSERVICES Web-based Directory, IPSERVICES IP-based Directory,
IPBanner, and Event and Emergency Notification, SDC integrates industry
standard technologies to provide easy access to centralized directory
knowledge. SDC products can be used together as part of an integrated Total
Call Handling Solution or individually, based on customer needs.
Ultimately, SDC helps customers streamline communications in order to boost
productivity, improve customer service, increase safety, and reduce costs.
Self Care Decisions
2705 E Thunderhill Pl
Phoenix, AZ 85048, USA
www.selfcare.info
Contact: Sue Altman, executive
director, at 480-706-2226 or
sue@selfcare.info
Self Care Decisions provides
HouseCalls Online, a set of self-care guides written for use by consumers to
support healthcare decisions.
 Startel
Corporation
17661 Cowan Ave
Irvine, CA 92614, USA
www.startelcorp.com
Contact: Dan Feis, director
of sales, at 949-863-8714 or
dan.feis@startelcorp.com
Startel Corporation has
been providing comprehensive telecommunications solutions for healthcare
centers since 1980. Healthcare centers have the option of utilizing
Startel’s CMC call center applications with their proprietary switch or an
existing Avaya or Cisco switch. Startel’s HIPAA compliant applications
interface with existing Microsoft Active Directory and SQL databases to
integrate with existing applications. Startel applications include full ACD
functionality, Web on-call scheduling, intelligent scripting, voice
processing, voice and full screen recording, reverse 911, and workforce
management. CMC’s design and reporting capabilities enable administrators
to manage human resources more effectively and increase customer
satisfaction levels.
 TeamHealth
Medical Call Center
1431 Centerpoint Blvd Suite 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com
Contact: Jill Schaefer,
Director of Business Development at 888-203-1118 x7303 or
Jill_Schaefer@TeamHealth.com
THMCC is designed to be a single source of expertise in both
clinical and non-clinical medical call center services to meet the full spectrum
of their clients’ needs. Their services are customizable and are delivered with
a timely, cost-effective, and patient-focused approach enabling them to offer
clients a 24/7 extension of their healthcare services – without the additional
cost of personnel or the capital investment of high tech communication tools.
Telemed
18 Beck St
Atlanta, GA 30115, USA
www.telemedinc.com
Contact: Steve Clover, VP of
sales and marketing, at 888-203-4804 or
steve@telemedinc.com
TeleMed is a nationwide
provider of medical answering service and advanced medical call processing
solutions dedicated to private practices, healthcare, university, and hospital
systems.
Tell-A-Nurse, LLC
171 S Stage Rd
Medford, OR 97501, USA
www.medical-triage.com
Contact: William Dunn, CEO, at
541- 535-3314 or
info@medical-triage.com
The Beryl Companies
3600 Harwood Rd
Bedford, TX 76021, USA
www.beryl.net
Contact: Linda Knox, SVP -
market development, at 817-785-5007 or
linda.knox@beryl.net
Vocantas Inc
200-750 Palladium Dr
Ottawa, ON, K2V 1C7, Canada
www.vocantas.com
Contact: Carole LaPorte,
marketing communications specialist, at 613-271-8853 or
carole.laporte@vocantas.com
Vocantas develops interactive
voice response systems (IVRS) that use advanced computer telephony and speech
technology to provide its customers with cost-effective customer outreach
solutions. Designed with input from the healthcare community and proven in
three independent clinical trials, the CallAssure solution automates routine
tasks like appointment reminders and post-discharge follow-up, allowing clinical
personnel to have more time to deliver care to patients who require it.
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