2010 AnswerStat Magazine Buyers Guide 
Alphabetical Listing

The 2010 Buyers Guide is now available.  The alphabetical listing of vendors is given below. We also have a product/service grid (PDF file) to allow users to quickly identify companies with comparable offerings.

1Call, a Division of Amtelco

4800 Curtin Dr

McFarland, WI  53558, USA

www.1call.com

Contact: Mike Friedel, national sales manager, at 800-356-9148 or info@1call.com

The 1Call Division of Amtelco specializes in call center, PC-based PBX consoles, soft agent, emergency notification (HICS), event notification, and communication systems designed for hospitals and healthcare organizations.  The 1Call systems streamline communications and quickly get important information to the people who need it.  1Call integrates with existing IT, IS, and PBX infrastructures, preserving current technology investments.  PBX telephone operators, call center agents, doctors, nurses, and administrators all benefit from 1Call’s money-saving, time-saving, and error-reducing tools.  All of the 1Call products are backed by superior 5-Star service and support.

Ambs Call Center

338 W Franklin St

Jackson, MI  49201, USA

www.ambscallcenter.com

Contact: Aaron Boatin, VP of business development, at 800-214-3884 or aaron@ambs.info

Ambs Call Center is a 24/7 medically-based call center that offers turnkey solutions for medical practices and health systems, including medical call center and nurse triage service. 

Amcom Software

10400 Yellow Circle Dr

Eden Prairie, MN  55343, USA

www.amcomsoftware.com

Contact: Bryan Mitchell, business solutions advisor, at 952-230-5200 or sales@amcomsoft.com

Amcom Software provides enterprise-wide systems for organizations needing to automate, centralize, and standardize mission critical communications.  The company’s technology solutions support both day-to-day business operations and emergency or event-driven communications with speed, accuracy, and productivity.

Ameridial, Inc

4535 Strausser St NW

North Canton, OH  44720, USA

www.oksameridial.net

Contact: Craig J. Vretas, director of business development, at 866-775-4755 or vretas@ameridial.com

Ameridial provides call center and outsourcing solutions, including: benefit explanation, claims processing, customer service, lead generation, pharmaceutical research, and transcription.

Answer Center America

5539 N Broadway St Ste A

Chicago, IL  60640, USA

www.goacanow.com

Contact: Michael McMillan, director of sales and marketing, at 800-270-7030 or mmcmillan@goacanow.com

Answer Center America is a full-service provider of inbound, outbound, and e-bound call center services. 

Carenet

11845 IH-10 West Ste 400

San Antonio, TX  78230, USA

www.callcarenet.com

Contact: Lisa Policano, director of business development services, at 800-226-6200 or lpolicano@callcarenet.com

Carenet delivers measurable value through our cost-effective and efficient solutions, which provide personalized member support and medical assistance exclusively to America’s leading healthcare organizations. We help our clients build and strengthen their vital relationships with their members/patients. Founded in 1988 and headquartered in San Antonio, Texas, Carenet supports 10 million members nationwide.

Children's Physician Network (CPN)

910 E 26th St Ste 330

Minneapolis, MN  55404, USA

www.cpnonline.org

Contact: Jan Jachimowicz, director of business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org

Children’s Physician Network (CPN) offers a broad range of services to medical clinics, hospitals, and other health care providers, featuring specially trained nurse and medical representatives.

Clinical Solutions

6470 E Johns Crossing

Duluth, GA  30097, USA

www.csdss.com

Contact: Sue Hawkins at 888-461-9206 x2118 or Sue.Hawkins@csdss.com

Clinical Solutions develops software applications for medical call centers, including modules for: telephone triage, physician referral, class scheduling, outbound campaigns, and a web-interface for providing these services on-line. They also market an easy-to-use business intelligence reporting tool, that enables call centers to report against their database and their organization’s applications.

Fonemed

2975 Broadmoor Valley Rd Ste 202

Colorado Springs, CO  80906, USA

fonemed.com

Contact: Jane Gibson, VP of sales and marketing, at 800-366-3633 or jgibson@fonemed.com

Fonemed provides outsourced nurse triage, telehealth monitoring, disease hotline, and occupational exposure hotline services from an URAC-accredited North American call center.

HealthLine Systems Inc.

17085 Camino San Bernardo

San Diego, CA  92127, USA

www.healthlinesystems.com

Contact: Rick Stier, VP of client strategy, at 800-733-8737 or rstier@healthlinesystems.com

For 24 years, HealthLine Systems has delivered flexible software systems, setting industry milestones for contact centers, physician databases, credentialing, and quality management.  HealthLine Systems supports over 1,000 healthcare organizations.  EchoAccess, a fully Web-enabled contact center software solution, integrates provider information from the contact center, Website, and medical staff office all in a single Web-based application.

LVM Systems, Inc.

4262 E Florian Ave

Mesa, AZ  85206, USA

www.lvmsystems.com

Contact: Robert Cluff, chief financial officer, at 480-633-8200 x223 or robert@lvmsystems.com

LVM Systems develops and markets software and related Internet products exclusively for the healthcare call center industry.  Their primary niche is solutions that support nurse triage, disease management, patient transfer, and referral/marketing services, including consumer-centered Internet products.  They have proudly served this market for 21 years and have hundreds of healthcare organizations as clients.  The company’s cornerstones are comprehensive software, outstanding customer support, and proven clinical content supported by Drs. Schmitt and Thompson.  The LVM team also provides implementation services, on-site training, phone and remote-access support, network consultation, user conferences, customization of screens, and custom reports.

MedConnectUSA

www.medconnectusa.com

Contact: Sales, at 888-216-8482 or admin@medconnectusa.com

Provides telephone answering service/during hours call center

Nefrorunners

Brazil

www.nefrorunners.org

Contact: Fernando, MD, at 55 31 92032866 or fernandonefro@gmail.com

Nurse Telephone Triage Service, LLC

134 Sky View Terrace

Holyoke, MA  01040, USA

www.nursetriage.org 

Contact: Helen M. Lapointe, RN or Joann A. Somerville, RN, owners, at 413-265-610 or nursetriage@comcast.net

A nurse-owned company, providing telephone triage health advice to pediatric and adult populations, utilizing Dr. Barton Schmitt protocols and providing computer-generated documents.

OnviSource Inc

1255 W 15th St Ste 620

Plano, TX  75075, USA

www.onvisource.com

Contact: Stan Jasinski, president of enterprise solutions division, at 800-311-3025 or stan.jasinski@onvisource.com

OnviSource offers OnviCenter 6, a suite of fully integrated, affordable solutions for telemedical services providers.  OnviCall delivers telemedical answering with the option to automate each interaction through customizable scripted workflows that incorporate e-coaching and e-learning.  OnviNet offers essential optimized call handling such as intelligent and automated call distribution, voicemail, unified communications, IVR, telemessaging, SMS 2-way messaging, and dispatching.  OnviCord workforce optimization includes call recording, agent evaluation, screen capture, speech analytics, and workforce scheduling.  Their products can integrate with existing telephony and networks.  Remote operators are supported over phone lines or VoIP.  OnviCenter 6 is Windows-based, utilizing standard hardware.

Parallax Technologies

7640 Dixie Hwy Ste 125

Clarkston, MI  48346, USA

www.parallaxtechnologies.com

Contact: Ernest LaBara, president, at 248-625-3456 or elabara@parallaxtechnologies.com

Parallax Technologies provides solutions for the contact center implementing software applications.  Parallax focuses on aligning objectives, ensuring transparency, and measuring results.

Record / Play Tek, Inc.

Bristol, IN, USA

www.recordplaytek.com

Contact: Michael Stoll or Ellen Dille at 574-848-5233, 800-809-5233, or stoll@recordplaytek.com

Voice logging recorders

RelayHealth, a McKesson Company

4343 N Scottsdale Ste 150

Scottsdale, AZ  85251, USA

www.relayhealth.com/specific/hospitals/contactCenterMgt/callCenter/default.aspx

Contact: Patty Maynard, GM/solution line manager - care enhance call center, at 800-981-8601 or connected@relayhealth.com

CareEnhance Call Center - RelayHealth, McKesson's connectivity business, serves customers worldwide, supporting their marketing, triage, and disease management business needs.

SironaHealth

500 Southborough Dr

South Portland, ME  04106, USA

www.sironahealth.com

Contact: Daniel Day, director of marketing & communications, at 207-771-2976 or daniel.day@sironahealth.com

URAC accredited SironaHealth is a healthcare contact center that helps hospitals, physicians, and health insurers engage healthcare consumers through the phone and the Internet.

Startel Corporation

16 Goodyear Building B-125

Irvine, CA  92618, USA

www.startel.com

Contact: Myrna Nunez, sales & marketing, at 949-863-8738 or myrna.nunez@startel.com

Startel has been providing telecommunications solutions for healthcare centers since 1980.  Healthcare centers have the option of utilizing Startel’s CMC call center application with a proprietary Startel switch or an existing switch, such as Avaya, Cisco, and others.  Startel’s HIPAA-compliant applications interface with existing Microsoft Active Directory and SQL databases for a seamless integration with existing applications.  Startel applications include ACD functionality, Web on-call scheduling, intelligent scripting, voice processing, voice and full screen recording, reverse 911, and workforce management.  Startel’s CMC design and reporting capabilities enable administrators to manage human resources more effectively and increase customer satisfaction levels.

TeamHealth Medical Call Center

1431 Centerpoint Blvd Ste 110

Knoxville, TN  37932, USA

www.THMedicalCallCenter.com

Contact: Tina Minnick, director of business development, at 888-203-1118 x7313 or Tina_Minnick@TeamHealth.com

TeamHealth Medical Call Center provides 24-hour, 7 days a week call center services to enhance patient satisfaction of hospitals, physician groups, health plans, and student health organizations on a national level.  TeamHealth Medical Call Center is a 24/7 URAC accredited health call center and is staffed by registered nurses and specially trained representatives with support from board certified, practicing physicians.

TeleMed

PO Box 20015

Atlanta, GA  30325-0015, USA

www.telemedinc.com

Contact: Steve Clover, at 800-529-8010 or marketing@telemedinc.com

TeleMed provides medically exclusive telephone answering and call center services to medical practices and all other healthcare related businesses.

TeleTriage Systems

San Anselmo, CA, USA

www.teletriage.com

Contact: Sheila Wheeler, president of teletriage systems, at 415-453-8382 or sw@teletriage.com

Consulting and training services

The Beryl Companies

3600 Harwood Rd

Bedford, TX  76021, USA

www.beryl.net

Contact: Sarah Beth Zwernemann, marketing manager, at 817-785-5029 or sarahbeth.zwernemann@beryl.net

Beryl's vision is to help clients become a customer’s provider of choice by building lasting consumer relationships and providing a compassionate, personal touch.

Triage Logic Management and Consulting, LLC

1959 N Peace Haven Rd

Winston Salem, NC  27104, USA

www.triagelogic.com

Contact: Ravi Raheja, MD, CEO, at 877-514-0392 or info@triagelogic.com

From the smallest private practices to the largest triage call centers,

TriageLogic offers a full line of triage protocol systems.

Vocantas Inc.

750 Palladium Dr Ste 200

Ottawa, ON, K2V 1C7, Canada

www.vocantas.com

Contact: Josee Healy, director of health solutions, at 613-271-8853 x567 or josee.healey@vocantas.com

Vocantas creates interactive voice response solutions designed to improve operation processes in healthcare and automate routine telephone communications.