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Class and Event Registration Software and
Service
Class
and event registration software can streamline the registration process for call
center agents. It also can reduce
errors, increase accuracy, and synchronize with other databases.
Some offerings have web-based and/or IVR components that allow for
multiple customer touch points and self-service options.
If your call center is using a manual registration system, or wants to
add registration service, it will be worthwhile to check out these leading
vendors and service providers.
The following vendors offer class and
event registration software:
1Call,
a division of Amtelco
4800
Curtin Dr
McFarland,
WI 53558
www.1call.com
Matt
Everly, Marketing Manager
800-356-9148
info@1call.com
The
1Call Division of Amtelco is a developer of call center PC-based PBX consoles,
emergency notification (HEICS), and communication systems designed specifically
for hospitals and healthcare organizations.
The 1Call systems are designed to streamline communications when time is
of the essence in sending or sharing information with healthcare professionals
and personnel enterprise-wide. 1Call's
eCreator system simplifies time-consuming calls, such as class registration.
eCreator can also create customized Web-based scripts and integrates with
databases, facilitating the flow of information and ensuring that the call
center and all departments have access to current information.
Amcom
Software
10400 Yellow Circle Dr Ste 100
Eden Prairie, MN 55343
www.amcomsoft.com
Sean
Collins, Vice President National Sales
800-852-8935
info@amcomsoft.com
Amcom
provides PC/intelligent workstation-based attendant console and database
solutions, computer telephony integration (CTI), speech recognition, and event
notification and response, as well as paging management and messaging
technologies for healthcare. Amcom's
Smart Console products include many components of a registration system, such as
calendars, personal profiles, and billing modules, that allow call center agents
to register callers for classes. Amcom
solutions unify existing telephone, paging, and computer information systems to
create a comprehensive call center solution.
Amcom products are designed within modular, standards-based architecture,
utilizing Oracle RDBMS and Linux/UNIX/Windows servers, and integrate into all
communications network infrastructures (central office, PBX and/or VoIP).
IntelliCare
500
Southborough Dr
South
Portland, ME 04106
www.intellicare.com
800-524-1484
info@intellicare.com
IntelliCare
sells its proprietary application, IntelliView, to support a variety of clinical
and marketing services, including event and class registration.
IntelliView's registration management module allows agents to manage
every detail of class registration, from recommending the most appropriate class
or event to adding or canceling classes, managing wait-lists, rescheduling
registrants, and maintaining instructor profiles.
Agents can easily search for classes using various criteria.
The application houses class descriptions and other important details
such as availability, instructor information, and fees.
Agents have access to geo-mapping capabilities so they can provide
callers with driving directions. IntelliCare
also offers online capabilities for class registration as well as physician
referral.
LVM
Systems
4262
E Florian Ave
Mesa,
AZ 85206
www.lvmsystems.com
Robert Cluff, Vice President, Sales
480-633-8200
x223
robert@lvmsystems.com
LVM
Systems, Inc. develops software and related Internet products exclusively for
the healthcare call center industry. Their
primary niche is solutions that support nurse triage and disease management, as
well as referral and marketing services. They
have served this market for 16 years and have hundreds of healthcare
organizations as clients. The
company's cornerstones are comprehensive software, outstanding customer
support, and proven clinical content. They
have collaborated with Drs. Schmitt and Thompson to provide after hours, office
hours, and website versions of their triage protocols.
The LVM team also provides implementation services, on-site training,
phone and remote-access support, network consultation, and customization of
screens and reports.
SDC
Solutions, Inc.
835
Hanover St, Ste 305
Manchester,
NH 03104
www.sdcsolutions.com
Detta
Donoghue, Director of Marketing and Vendor Relations
603-629-4242
ddonoghue@sdcsolutions.com
For over 20 years, SDC Solutions, Inc. has been
providing proven and reliable telephony solutions to customers in healthcare,
education, and corporate environments. Through
its IntelliSpeech® and IntelliDesk® family of products, SDC provides speech
recognition and custom CTI solutions, as well as PC-based intelligent consoles
with online directory services and class registration.
These outsourcing call centers provide
class and event registration services (along with a host of other related
services):
American
Mediconnect
3232
N Elston Ave
Chicago, IL
60618
www.mediconnect.com
Patrick
Day, Sales Manager
773-628-0403
pday@mediconnect.com
Mediconnect
provides event and class registration services using a combination of live
agent, web-based self-scheduling, and IVR to provide users their most convenient
method for completing the registration process.
The same data base serves all three access types (live, IVR, and Web).
This flexibility helps its clients achieve increased registrations.
HealthLine
Systems, Inc.
17085
Camino San Bernardo
San
Diego, CA 92127
www.healthlinesystems.com
Rick
Stier, Vice President
800-733-8737
x7265
rstier@healthlinesystems.com
HealthLine
Systems' healthcare contact center's cognitive software system uses the
latest technology to help organizations improve access, direct consumers to the
most appropriate level of care, build a strong consumer base, create new revenue
streams, and offer innovative services that can track, monitor and manage for
quality and improved consumer relationships.
Sharp Focus' flexible, modular approach supports individual
organizations, integrated regional health systems, and national call systems.
IntelliCare
500
Southborough Dr
South
Portland, ME 04106
www.intellicare.com
800-524-1484
info@intellicare.com
IntelliCare
operates a network of medical contact centers and offers a suite of 24/7 health
advice and information services that provide patients and healthplan members
access to healthcare information and resources.
IntelliCare's services include event and class registration management,
where agents can recommend the most appropriate class or event, add or cancel
classes, manage wait-lists, reschedule registrants, and maintain instructor
profiles. Agents can also complete
payment transactions including credit card verification, processing, and
initiate a fulfillment process for confirmation materials shipped with the
registration.
Medfone
Inc.
3305
Jerusalem Ave
Wantagh,
NY
11793
www.medfone.com
Harold
Schutzman, Vice President, Business Development
516-679-7620
hschutzman@medfone.com
Medfone
provides outsourcing call center services for healthcare and hospitals,
including telephone triage, physician referral, class registration, and message
taking and dispatch.
TeleMed
18
Beck St
Atlanta,
GA 30318
www.telemedinc.com
Steve
Clover, Vice President, Sales and Marketing
800-529-8010
steve@telemedinc.com
TeleMed
delivers quality call center services to medical practices, hospitals,
universities, and other healthcare providers across the country, including
telephone answering service, appointment scheduling/reminders, automated lab
results, nurse triage, and medical data backup and recovery.
The
Beryl Companies
3600
Harwood Rd
Bedford,
TX 76021
www.beryl.net
Nancy Lecroy, Business Development Manager
817-785-5030
nancy.lecroy@beryl.net
Beryl
is a provider of healthcare-exclusive, outsourced customer interaction programs,
currently serving over 250 hospitals and multi-hospital systems nationwide.
For over 20 years, organizations have relied on Beryl to provide their
customers with physicians and service referrals, health information, telephone
nurse triage, and class or seminar registration.
Beryl offers these services on an outsourced, consolidated basis, saving
the hospital FTEs and giving them access to world-class capabilities at a
reduced cost. Beryl has been able to
show a savings of 20 to 40 percent over the cost of running an in-house
operation, while at the same time expanding consumer access to 24/7.
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