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Physician Referral Software Providers

Contact the following vendors for more information about physician referral software for your call center.

1Call, A Division of Amtelco

4800 Curtin Dr

McFarland, WI 53558

www.1call.com

Matt Everly, Marketing Manager

800-356-9148

info@1call.com

1Call's physician referral application can be customized to allow referrals on any criteria.  The template script includes search on specialty, including a primary care physician or a specialist.  It can even be used to locate a physician for a particular procedure or one with board certification.  Additionally, physicians can be referred based on proximity to a particular clinic or hospital.  The caller requirement criterion includes gender and insurance accepted, along with special accessibility and language needs.  In addition, 1Call's physician referral application includes physician-to-physician referrals and patient-to-physician referrals.

 

Clinical Solutions

6470 E Johns Crossing Ste 400

Duluth, GA 30097, USA

www.csdss.com

Contact: Darin Southard, GM, at 770-232-5310 x112 or darin.southard@casservicesltd.com.

Clinical Solutions is a developer of software applications for health care call centers.

 

HealthLine Systems, Inc.

17085 Camino San Bernardo

San Diego, CA 92127

www.healthlinesystems.com

Rick Stier, Vice President

800-733-8737 x7265

rstier@healthlinesystems.com

EchoAccess™ is a fully web-enabled solution to manage physician referrals, class enrollment, and event registration, both by phone and on your web site.  It can document return-on-investment (ROI) from physician-to-physician referral and physician liaison solutions.   Use it to end the duplication of physician data and reduce costs with their master provider database that integrates physician information from medical staff office, contact center, and web site.

 

LVM Systems, Inc.

4262 E Florian Ave

Mesa, AZ 85206

www.lvmsystems.com

Robert Cluff, Vice President, Sales

480-633-8200 x223

robert@lvmsystems.com

LVM's E-Centaurus software package includes a physician referral module; it is one component of their Marketing and Referral call center solution.  E-Centaurus matches consumer preferences and health plan mandates with the physicians database to drive the referral or appointment-scheduling process.  The software has 47 standard and 10 user-defined selection criteria upon which to match. Features include safe harbor tracking, ability to designate attributes as "Exact Match Only," and the "Can't Fill" function for tracking criteria combinations which cannot be satisfied by the physician database.  The physician appointment feature supports appointment-setting at the time of the call.

 

RelayHealth, a McKesson Company

4343 N Scottsdale Ste 150

Scottsdale, AZ 85251

www.relayhealth.com

Susan Hawkins, Director, Sales and Account Management

480-663-4733

Susan.Hawkins@RelayHealth.com

McKesson's CareEnhance Call Center product includes a Provider and Service Referral module used to match the consumer with a desired list of physicians, urgent care centers, emergency departments, cancer centers, and labs.  Physician satisfaction is improved by automatically sending letters, reports, or patient call documentation to physicians.  The product demonstrates financial contribution by enabling the organization to deliver high quality physician and service referrals and measuring referral activity against organizational encounters.  CareEnhance Call Center also supports physician-to-physician referral programs and concierge services. Contract functionality allows the separation of consumer referral line businesses from physician-to-physician referral programs and concierge services.

 

Read more articles relevant to hospital and medical related call centers.

 

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