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Physician Referral
Software Providers
Contact
the following vendors for more information about physician referral software for
your call center.
1Call,
A Division of Amtelco
4800 Curtin Dr
McFarland, WI 53558
www.1call.com
Matt
Everly, Marketing Manager
800-356-9148
info@1call.com
1Call's
physician referral application can be customized to allow referrals on any
criteria. The template script includes search on specialty, including a
primary care physician or a specialist. It can even be used to locate a
physician for a particular procedure or one with board certification.
Additionally, physicians can be referred based on proximity to a particular
clinic or hospital. The caller requirement criterion includes gender and
insurance accepted, along with special accessibility and language needs.
In addition, 1Call's physician referral application includes
physician-to-physician referrals and patient-to-physician referrals.
Clinical
Solutions
6470 E Johns
Crossing Ste 400
Duluth, GA 30097, USA
www.csdss.com
Contact: Darin Southard,
GM, at 770-232-5310
x112 or darin.southard@casservicesltd.com.
Clinical Solutions is a developer of software applications for health care
call centers.
HealthLine
Systems, Inc.
17085 Camino
San Bernardo
San Diego, CA 92127
www.healthlinesystems.com
Rick Stier, Vice President
800-733-8737 x7265
rstier@healthlinesystems.com
EchoAccess™ is a fully
web-enabled solution to manage physician referrals, class enrollment, and event
registration, both by phone and on your web site.
It can document return-on-investment (ROI) from physician-to-physician
referral and physician liaison solutions. Use it to end the
duplication of physician data and reduce costs with their master provider
database that integrates physician information from medical staff office,
contact center, and web site.
LVM
Systems, Inc.
4262 E Florian Ave
Mesa, AZ 85206
www.lvmsystems.com
Robert Cluff, Vice President, Sales
480-633-8200
x223
robert@lvmsystems.com
LVM's
E-Centaurus software package includes a physician referral module; it is one
component of their Marketing and Referral call center solution.
E-Centaurus matches consumer preferences and health plan mandates with
the physicians database to drive the referral or appointment-scheduling process.
The software has 47 standard and 10
user-defined selection criteria upon which to match. Features
include safe harbor tracking, ability to designate attributes as "Exact Match
Only," and the "Can't Fill" function for tracking criteria combinations
which cannot be satisfied by the physician database. The
physician appointment feature supports appointment-setting at the time of the
call.
RelayHealth, a McKesson
Company
4343
N Scottsdale Ste 150
Scottsdale, AZ 85251
www.relayhealth.com
Susan Hawkins, Director,
Sales and Account Management
480-663-4733
Susan.Hawkins@RelayHealth.com
McKesson's CareEnhance
Call
Center
product
includes a Provider and Service Referral module used to match the consumer with
a desired list of physicians, urgent care centers, emergency departments, cancer
centers, and labs. Physician
satisfaction is improved by automatically sending letters, reports, or patient
call documentation to physicians. The
product demonstrates financial contribution by enabling the organization to
deliver high quality physician and service referrals and measuring referral
activity against organizational encounters.
CareEnhance
Call
Center
also
supports physician-to-physician referral programs and concierge services.
Contract functionality allows the separation of consumer referral line
businesses from physician-to-physician referral programs and concierge services.
Read
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relevant to hospital and medical related call centers.
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