Telephone Nurse Triage Software Vendors

Telephone nurse triage software provides established and proven protocols, which can be used by trained and experienced nurses to verbally assess patient symptoms and conditions, making and documenting the recommended course of action.  Here are vendors that provide Telephone Nurse Triage Software:

Clinical Solutions

6470 E Johns Crossing Ste 400

Duluth, GA 30097, USA

www.csdss.com

Contact: Darin Southard, GM, at 770-232-5310 x112 or darin.southard@csdss.com.

Clinical Solutions is a developer of software applications for health care call centers.

HealthLine Systems, Inc.

17085 Camino San Bernardo

San Diego, CA  92127,  USA

www.healthlinesystems.com

Contact: Richard D. Stier, Vice President, at 800-733-8737 or RStier@healthlinesystems.com.

HealthLine systems' healthcare contact center software solutions Sharp Focus® and EchoAccess™ support organizations' priorities with tangible outcomes: Improve access; expand market share; create new revenue streams; and document ROI.  Sharp Focus is the proven solution selected by leading healthcare providers nationwide.  EchoAccess is healthcare's first fully web-enabled contact center solution with a web-browser user interface. It integrates both inbound and outbound access portals, telephone, and website.  EchoAccess is an uncommon solution for Uncommon Results. Yours.

Clinical: EchoAccess by HealthLine Systems features clinical guideline protocols from Cleveland Clinic, which are endorsed by leading health care organizations nationwide.  Cleveland Clinic's award-winning Nurse on Call clinical contact center has successfully triaged over 5 million clinical calls. Cleveland Clinic guideline protocols enable nurses to benefit from the knowledge and expertise of an experienced medical professional to review and recommend a care plan thoughtfully tailored for them.

LVM Systems

4262 E Florian Ave

Mesa, AZ  85206, USA

www.lvmsystems.com

Contact: Robert Cluff, Vice President of Sales, at 480-633-8200 x223 or robert@lvmsystems.com

The triage module in LVM's E-Centaurus software uses the protocols authored by Drs. Barton Schmitt and David Thompson.  The software fully supports triage nurses – making their jobs easier and more efficient.  Advantages include:

• Customization: LVM will customize the software screens and fields to support users' unique call process. 

• Frequently Used Protocols: This option presents a pick list of the "top 15 or 20" protocols of your choosing. This time-saving feature can be changed as needed to reflect seasonal variations.

• Medication/Dosage Calculator: When OTC medications are recommended within Care Advice, the nurse can access the software's dosage calculator – saving time while enhancing accuracy.

• Quick-entry screens: This is for call registration by a non-clinician. If your organization chooses to implement this call flow to improve service standards, the software fully supports it. Call queues can bridge multiple databases and/or be filtered by role and service line.

• Question or Advice-specific Comments: E-Centaurus allows ad hoc information to be captured at the point (question or advice piece) it occurs.

• On-call Schedule Automation: The software supports automated on-call schedule imports, allowing practices to send any updates to the on-call form via email and reducing manual maintenance.

• Integration with Electronic Office Triage:  E-Centaurus can be integrated with Doctor's Office Calls (D.O.C.) – an office-hours triage product for daytime use in physician practices and clinics (both use the Schmitt/Thompson protocols).

• Analysis and QA Reports:  LVM's software can report on every data element collected.  Analysis of outcomes, referral rates, protocol usage, and operational performance is included in a comprehensive Management Report module.

Relay Health, a McKesson Company

4343 N Scottsdale Ste 150

Scottsdale, AZ 85251, USA

www.mckesson.com and www.ask-a-nurse.com

Contact: Susan Hawkins, Director, Sales, at 800-345-3342 or Susan.Hawkins@RelayHealth.com.

McKesson delivers patient and provider access to vital health information and support through their medical call center and disease management solutions.  Their goal is to enable health organizations to better manage communication and improve customer relationships by providing a single point of access to health services.  With their products, health organizations have the opportunity to meet marketing and customer satisfaction objectives, and have the potential to create and implement programs that once were not possible.  Products include:

• CareEnhance Call Center is the foundation of a comprehensive suite of contact center solutions that allows users to offer customers a single point of access.

• CareEnhance Clinical & Consumer Content Resources offer an extensive collection of clinical guidelines and consumer related topics to ensure that users are delivering consistent, top quality health care.

• ASK-A-NURSE is recognized brand for healthcare information, nurse triage, and referral services.  ASK-A-NURSE improves an organization's visibility by increasing name recognition and establishes medical providers as a trusted provider in the community.

SDC Solutions, Inc.

835 Hanover St Ste 305

Manchester, NH 03104, USA

www.sdcsolutions.com

Contact: Detta Donoghue, Dir. of Marketing, at 603-629-4242 or ddonoghue@sdcsolutions.com.

SDC Solutions provides mission-critical communications solutions, including IntelliDesk PC-based console, IntelliSpeech speech-based auto attendant, WebServices, and  IPServices, as well as event and emergency notification.  SDC integrates industry standard technologies to provide easy access to centralized directory knowledge.  Their products can be used together as part of a total call handling solution or individually based on a customer's needs.  SDC also provides custom development, implementation, training, and customer support.

If your organization should have been included in this section, please let us know so that we can immediately add your information to our online coverage and include you the next time we feature telephone triage software vendors.  Email dehaan@answerstat.com.