Registration Open for 1Call Leadership and Training Seminar

1Call, a division of Amtelco1Call announced the opening of registration for the Eleventh Annual 1Call Leadership and Training Seminar. The conference will be held September 12-14, 2017, at The Madison Concourse Hotel, in downtown Madison, Wisconsin. Topics currently scheduled include:

  • Updates for all 1Call Intelligent Series Solutions: Infinity, Genesis, and Soft Agent
  • Tips for transitioning to Soft Agent
  • New ideas for improving workflows using MergeComm automation
  • The latest on secure texting with miSecureMessages
  • Hands-on scripting
  • More topics to come.

This event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations, as well as an opportunity to network with other healthcare communication professionals. Attendees are also able to talk directly with Amtelco trainers, software developers, project managers, and field engineers.

According to Mike Friedel, senior vice president of sales, “After last year’s record-breaking conference, we are looking forward to another fantastic conference. Each year, we welcome many new attendees, as well as many returning attendees. The open atmosphere of sharing between attendees and Amtelco personnel makes it an extremely positive experience for everyone.”

For information contact 1Call at 800-225-6035, seminars@1call.com, or 1call.com.

MiSecureMessages Celebrates 6 Years of Secure Texting with v6.5

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining protected health information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.

In addition, the new miSecureMessages Server version 6.5 introduces a number of new features, including:

  • Performance improvements to increase app and server speed
  • Easier registration for users, helping them start sending secure messages sooner
  • Enhanced administrative permission options, reducing the labor required to manage miSecureMessages
  • Additional canned response options for groups or departments
  • Added reports for system administrators
  • Adjustable time zone for reporting
  • Custom app menu links

Amtelco president Tom Curtin said, “MiSecureMessages was a unique product when it was first introduced, and has grown exponentially since that time. We are continuing to add more and more healthcare organizations to our list of miSecureMessages users, helping them ensure HIPAA compliance.”

For more information, contact 1Call: 800-225-6035, www.misecuremessages.com, or info@misecuremessages.com.

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1Call Announces Presentation Schedule for HIMSS17

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced their schedule for presentations in HIMSS booth #6453. The presentation, titled “Solving Your Communications Challenges with 1Call Solutions” will be held:

  • Monday, February 20 at 11:30 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Tuesday, February 21 at 11:00 a.m., 1:00 p.m., 3:00 p.m., and 4:30 p.m.
  • Wednesday, February 22 at 11:00 a.m., 1:00 p.m., and 2:30 p.m.

Presentations will be given by Mike Friedel, 1Call senior vice president of sales. Friedel commented, “After talking to a number of 1Call customers and prospects, we are proud to showcase how 1Call can help organizations become more efficient and provide better patient care.”

In addition to HIMSS booth #6453, 1Call will also be in HIMSS booth #888, where miSecureMessages will be featured.

HIMSS attendees who are unable to attend a presentation are invited to contact 1Call for a personal demo of 1Call solutions.

For more information, contact 1Call: 800-225-6035, www.1call.com/himss17, or info@1call.com.

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Robert Lancaster Promoted to 1Call Sales Manager

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Robert Lancaster has been promoted to 1Call sales manager for the western region. Robert (Bob) has been working in miSecureMessages product sales for 1Call since joining the company earlier this year.

In his new position, Bob will be working with many current customers to ensure they are meeting their ever-expanding healthcare communication needs. Bob will also help new customers find the ideal 1Call communication solutions that meet the specific needs for their organizations.

Jeff Griedl, 1Call vice president of sales, stated, “Bob has already done an amazing job contacting customers to keep them informed about the miSecureMessages encrypted messaging solution. We are thrilled to have Bob working with more of our customers to present all of the 1Call solutions available for healthcare organizations.”

Bob can be reached at blancaster@1call.com or 877-206-9159.

1Call Conference Sets Record

1Call, a division of AmtelcoThe 1Call 2016 Leadership Conference and Training Seminar set a new record for number of attendees for the second year in a row. This year’s event, held September 27-29, 2016, in downtown Madison, Wisconsin, had attendees from around the United States, including current customers, as well as those interested in learning more about 1Call solutions.

A number of attendees presented their success stories on topics including “How MergeComm Improves Notification Practices and Increases Efficiencies,” “How to Roll Out miSecureMessages,” “Increasing Agent Productivity with Soft Agent,” and “Best Practices of Applications and Reports.”

Additional leadership topics included, “You’re Never Far From Good Health,” “Improving Workflows with MergeComm,” and “Disaster Planning for Your Call Center.” Attendees learned about the newest Infinity features, the new Genesis software switching solution, MergeComm, and miSecureMessages. Training sessions covered directories, on-call scheduling, and scripting.

One of the highlights this year was a trip to the SSM Health Dean Medical Group to see their call center in action. Attend next year’s conference, September 12-14, 2017, in Madison, Wisconsin.

For more information and to sign up, contact 1Call at 800-225-6035 or seminars@1call.com.

Jean-Paul Maas Joins 1Call Sales Team

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that Jean-Paul Maas has joined the 1Call sales team, serving as the vice president of international sales for the 1Call Division of Amtelco.

Jean-Paul has extensive experience in unified communications and healthcare IT for international markets, and he has held numerous management and leadership roles. Having worked in international sales for leading companies such as Avaya and NEC Unified Solutions, Jean-Paul has an in-depth knowledge of international software integration needs.

Originally from the Netherlands, Jean-Paul has also lived in London and Dubai, United Arab Emirates. He currently lives in Chicago, Illinois. He stated, “I’m very excited to join the Amtelco family and help Amtelco grow their international presence.”

Amtelco president Tom Curtin added, “Amtelco’s 1Call healthcare division is so excited to have Jean-Paul on board. His broad knowledge of international business and his ability to jumpstart our communications workflow solutions abroad will help healthcare systems help their patients throughout the world.”

To contact Jean-Paul call 608-838-4194 or email jpmaas@1call.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Registration Open for 2016 1Call Leadership Conference & Training Seminar

1Call, a division of Amtelco1Call has opened registration for the Tenth Annual Leadership Conference and Training Seminar, September 27-29, 2016, at The Madison Concourse Hotel, in downtown Madison, Wisconsin.

Topics include:

  • Tour Dean Health Systems Call Center in Middleton, Wisconsin
  • Automating Appointment Reminders Using MergeComm
  • Your Scripts – Your Way (share your favorite scripts)
  • Your Road Map To the Future: Infinity, Intelligent Series, soft agent, and EMR integrations
  • Disaster Planning for your Call Center
  • Improving Workflows with MergeComm
  • Transitioning to Soft Agent
  • Reporting
  • Secure Messaging

Each year, this event provides attendees with a unique opportunity to learn how to use 1Call solutions to streamline communications throughout healthcare organizations, as well as an opportunity to network with other healthcare communications professionals. Attendees are also able to talk directly with Amtelco trainers, software developers, project managers, and field engineers.

According to Mike Friedel, senior vice president, “We are looking forward to another record-setting year. This year’s tour of Dean Health’s new call center will be a highlight for many.”

For information contact 1Call at 800-225-6035, email seminars@1call.com, or visit 1call.com/2016seminar.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

Two Members Join 1Call Sales Team

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced the recent additions of Robert Lancaster and Al Cormier to the 1Call sales team.

Robert Lancaster joins the 1Call team in product sales for miSecureMessages, 1Call’s premier encrypted messaging solution. Robert (Bob) has twenty years of sales experience, where he has focused on talking to customers to learn about their specific needs and using that information to guide customers to the best option. He looks forward to maintaining a close working relationship with new and existing customers. Bob said, “I am excited to join the 1Call team as it feels very welcoming and really appreciate the way everyone works toward the common goal of helping customers succeed. I look forward to building new relationships with customers and working to keep them.” Reach Bob at blancaster@1call.com or 877-206-9159.

Al Cormier, 1Call sales manager, has over twenty years of success selling critical communications solutions to hospitals in the Midwest. Al is working with current and new 1Call customers to provide enhanced 1Call solutions that meet their specific needs. He said, “1Call is many years ahead of the competition, with fully integrated solutions that are being utilized by many of the leading hospitals throughout the US and Canada. It is exciting to be part of a company that is continually developing great solutions while providing excellent support.” To reach Al, call 866-440-3413 or email acormier@1call.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

1Call Adds New Member to Sales Team

1Call sponsor logoThe 1Call Division of Amtelco announced the recent addition of Pat Dye to the 1Call sales team. Pat will serve as the regional sales manager for Texas and Oklahoma.

Pat started his career with Amtelco in 1999 as an installer for various types of Amtelco equipment. Pat has also served as a project manager, team leader, and in sales, including his most recent position as a sales manager for miSecureMessages.

1Call’s senior vice president of sales, Mike Friedel stated, “We are very excited to have Pat working the healthcare market in Texas and Oklahoma. Pat’s diverse background in installation, service, project management, and sales all provide him with the tools to develop new business, and provide quality sales assistance to our customers.”

Contact Pat, or any of the 1Call sales managers, at 800-225-6035 or info@1call.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

1Call Hosts Record-Setting Conference

1Call, a division of Amtelco1Call’s 2015 Leadership Conference and Training Seminar was another huge success. Held September 15-17, 2015, in Madison, Wisconsin, this year’s event drew a record number of attendees.

During the opening session, Linda Bigley from Cleveland Clinic covered “1Call Solutions for Your Hospital Enterprise,” explaining why, how, and the challenges of consolidation at her organization. A majority of sessions were led by customers, covering various topics including Using ACD Stations Throughout Your Facility, Welcome Center vs. Call Center, Advanced Scripting, Best Practices for Building Perfect Directories, and Soft Agent Scripting. Attendees also learned about the newest Infinity features, along with MergeComm, miSecureMessages, and Soft Switching. Training sessions covered Directories, On-Call Scheduling, and Scripting.

Comments from attendees included, “It’s great to share information with other organizations and learn best practices!” “I appreciate the wonderful work you have all done and the time you are all willing to take to talk to your customers!” “There is always a tip provided in each class that people can bring back to their company.” “Great networking.” “Got me motivated!” “Great topics and value. I learned tons!” “This is a top-notch company, and they really care about their customers and their employees.”

In related news, the 1Call Division of Amtelco announced it has completed successful testing with ShoreTel, and received certification for the Infinity system. Infinity interfaces with ShoreTel via SIP trunking. The Infinity system provides intelligent attendant console functionality to streamline communications throughout an organization. Infinity helps manage all types of calls, and eliminates errors with features such as intuitive guided scripting, on-call scheduling, directories, and automated communications.

Amtelco’s vice president of research and development, Kevin Beale stated, “Our new partnership with ShoreTel allows us to work directly with them to provide sophisticated communication solutions for our mutual healthcare customers.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]