By Gary Druckenmiller In recent years, hospitals have become increasingly familiar with the merits of providing a superior experience to patients and consumers. Studies show … Read more
Presented by 1Call, a Division of Amtelco How Alarm Fatigue Affects Staff and Patients If you step into any in-patient hospital or critical care center, … Read more
By Ravi K. Raheja, MD Once a triage nurse has done an initial evaluation on a patient, there are times when the protocol or circumstances … Read more
By Traci Haynes Does the word risk evoke an emotional connotation? Regardless of the inference and based on life experience, the word can carry an … Read more
By Bobby Bennett With cyberattacks on the rise, what steps should a contact center take to prevent falling victim? First is to recognize it could … Read more
Integrating Epic’s EMR System with SUNY Upstate Medical University’s Call Centers Saves Time and Enhances Patient Caller Experience State University of New York (SUNY) Upstate … Read more
How Telephone Triage Call Centers Can Help By Shannon Bays-Crockett When studying worrisome symptoms among physicians and mental health workers in the 1970s, Herbert Freudenberger, … Read more
By Ravi K. Raheja, MD Telephone triage nurses play a critical role in suicide prevention and serve as the first point of contact for callers … Read more
Get the latest info in the book How to Start a Telephone Answering Service. Industry veteran Peter Lyle DeHaan released his insider’s guide to starting … Read more
By Nicole Limpert A person medically underserved is someone who does not have health insurance. Estimates from the Centers for Disease Control and the National … Read more