RelayHealth Announces RelayCare Customer Conference

RelayHealth will hold its customer conference for RelayCare users on October 22-24, 2012, at the FireSky Resort & Spa in Scottsdale, Arizona. The theme of the conference is Realizing New Summits, and it will include classroom-style education sessions and roundtable discussions conducted by industry leaders, customers and RelayHealth staff.

For additional details or registration information, please contact Patty Maynard at patty.maynard@relayhealth.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

RelayHealth Launches Connected Orders Solution

RelayHealth, a provider of healthcare connectivity services, announced the introduction of Connected Orders, a front-end workflow solution that connects ambulatory-care physicians with hospital and freestanding reference laboratories, imaging centers, and patients to automate the test ordering process.  Connected Orders’ smooth transmission process will help physicians strengthen their care coordination with community providers by bridging the information gaps that can exist between inpatient and outpatient care.

Saint Luke’s Health System (SLHS) in Kansas City, Mo., collaborated with its clinical integration and health information exchange (HIE) partner, RelayHealth, on the initiative.  More than 15 other organizations across the nation are currently using RelayHealth Connected Orders.

Within SLHS’s 11-hospital network, Connected Orders is known as the “closed loop service” feature of the health system’s HIE.  Doctors at Midwest Pulmonary Consultants, PC and Saint Luke’s Multispecialty Clinic are entering orders online via this service, which initiates a succession of automated actions.  Connected Orders is part of RelayHealth’s expanding portfolio of clinical integration connectivity solutions that support HIE capabilities at more than 50 health systems and hospitals.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

RelayHealth Earns e-Prescribing Accreditation

RelayHealth, a provider of healthcare connectivity services, has achieved full accreditation with the e-Prescribing Accreditation Program (ePAP) from the Electronic Healthcare Network Accreditation Commission (EHNAC).  This accreditation demonstrates the operational integrity of companies that use e-prescribing by ensuring compliance with HIPAA regulations, accommodation of industry standards, and proper use of relevant formats.

“We are pleased that our electronic and fax-based prescribing transactions have passed EHNAC’s rigorous ePAP accreditation process,” said Jeff Felton, president of RelayHealth’s Pharmacy Solutions.  “The accreditation is a seal of approval that underscores RelayHealth’s strong commitment to industry data standards and privacy and security of prescription data and processing.”

EHNAC evaluated RelayHealth’s electronic prescribing and fax-based prescribing transactions in the areas of confidentiality enforcement, level-of-service and escalation procedures, outcome-related metrics, security infrastructures and the ability to comply with industry-standard data formats.

RelayHealth provides network and claims processing connectivity services that add value and efficiency to more than 90 percent of the nation’s retail pharmacies.  The company processes more than 70 percent of all retail pharmacy prescriptions including Medicare Part D claims equivalent to nearly 11 billion pharmacy transactions annually.  RelayHealth’s claims editing services are performed before and after adjudication and saved retail pharmacies more than $2.3 billion in 2008.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

RelayHealth Tools Offer Value During H1N1 Flu Outbreak

RelayHealth is helping healthcare providers cope with the recent outbreak of  H1N1 flu and is aiding the Centers for Disease Control and Prevention (CDC), monitoring of influenza antiviral prescribing activity nationwide via an authorized prescription data feed.  “Our hope is that the H1N1 threat continues to moderate,” said Jim Bodenbender, RelayHealth’s senior vice president and general manager.  “But whatever the threat level, our secure online interactive tools are available to assist physicians enrolled on the RelayHealth network to keep their patients informed of the latest credible health information at any time.”

Physicians are using RelayHealth’s HIPAA-compliant interactive service to broadcast messages securely over the Internet to their patients about the symptoms of H1N1 influenza and what to do if they think they have the disease.  RelayHealth has also made available H1N1 flu educational content on its network, which doctors can transmit to their patients.  In addition, a new webVisit® questionnaire is available for patients to complete online, enabling their doctors to conduct quick assessments of flu-like symptoms.

For more information, call 800-778-6711.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

RelayHealth Receives EHNAC Reaccreditation

RelayHealth, a provider of healthcare connectivity services, has been re-accredited by the Electronic Healthcare Network Accreditation Commission (EHNAC) for compliance with industry standards and best practices.  After an extensive evaluation of business practices and performing an onsite review, the EHNAC steering committee accredited RelayHealth with exceptional scores.

To achieve EHNAC recertification, RelayHealth demonstrated a high-quality work environment in compliance with industry standards and best practices, which include organizational structure, staff qualifications, training and management, quality management, capacity management, and data protection.  The bi-annual accreditation process was completed in February, and full accreditation was given to all RelayHealth clearinghouse locations around the country.

RelayHealth operates as a neutral partner in an open network environment, offering connectivity solutions that work transparently with a variety of vendor partners.  “EHNAC accreditation is the hallmark of industry recognition,” said Dave Mason, vice president and general manager of provider solutions, RelayHealth.  “We’re proud to receive our seventh EHNAC recognition.”

The EHNAC Commission seeks to accredit entities that send or receive HIPAA regulated transactions or that transport or process EDI transactions between two or more trading partners in the healthcare community.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

RelayHealth’s Extend Services to Create Patient-Centric Care Management

RelayHealth announced the general availability of its CareEnhance Call Center (CECC) release 5.0.

CECC’s newest release incorporates new workflow automation to extend beyond traditional call center services to track and monitor patients and analyze that captured data to create a patient-centric care management plan.  Healthcare professionals can use the care plans to better manage the ongoing needs of patients diagnosed with chronic conditions who require continuous care and provide health and wellness management to community and health plan members.

“CECC empowers care managers, wellness coaches, and nurses to establish a care plan integrated with call center encounters that guides them step-by-step through the delivery of care for various health conditions, including a personalized plan of action for each individual,” said Kim Flores, vice president and general manager, RelayHealth Medical Management Systems.

For more information, call 800-778-6711.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]