Startel and Parlance Announce Systems Integration

Startel and Parlance to Provide Contact Center Services to Healthcare Organizations

Startel Corporation, a provider of unified communications for healthcare systems, announced a partnership with Parlance Corporation, a provider of natural language call routing solutions for healthcare facilities.

As part of the partnership Startel and Parlance have integrated Parlance Operator Assistant™ with Startel’s Contact Management Center. Together, Startel and Parlance can now deliver comprehensive call automation, unified communications, business process automation, and performance management solutions to the healthcare marketplace. The partnership will offer healthcare organizations a powerful portfolio of communications tools to improve the caller experience for public callers and patients, streamline internal communications for medical staff, employees, and hospitalists, and create operational efficiencies that help reduce costs.

Capabilities of the new joint solution include call handling that mimics a live operator and allows callers to make natural language requests, code alerting, and dispatching that enables doctors and staff to manage code responses more quickly and efficiently, as well as on-call scheduling to provide agents with up-to-date schedule information. The solution also includes appointment scheduling and reminders that help ensure successful appointments, secure messaging, and encrypted email for protected sharing of PHI.

The companies will also leverage their inclusive customer service and support philosophy to ensure ongoing performance and reliability for joint solutions, resulting in less time and effort spent by customers on managing and maintaining contact center applications.

“The partnership with Parlance allows us to bring call handling capabilities to the contact center that guarantee results,” said Bill Lane, president and CEO of Startel. “Combined with their reputation for excellent customer service, Parlance is an important piece of the puzzle that will allow us to together set a new benchmark for contact center performance and reliability.”

“We’re enthusiastic about working with a partner that has such a great track record of improving healthcare communications and patient satisfaction while reducing costs,” said Joseph Maxwell, president and CEO of Parlance Corporation. “We look forward to working with Startel to help healthcare contact centers expand their value while providing a great caller experience that positively reflects the healthcare provider’s brand.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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Startel Achieves Compliance in HIPAA Data Security

Annual compliance assessment results in data security assurance

Startel Corporation, has successfully completed its third annual assessment of data security compliance required under the Healthcare Insurance Portability and Accountability Act (HIPAA). This validation reinforces Startel’s commitment to protecting consumer data and privacy.

Startel engaged Coalfire, a global leader in cyber risk management and compliance services to perform the third-party compliance assessment. Coalfire evaluated the controls Startel had in place to satisfy requirements of the HIPAA Security Rule, including the additional IT security-related requirements identified under HITECH and the Omnibus Rule. Coalfire determined that the design and effectiveness of Startel’s control environment is sufficient to maintain the confidentiality, integrity, and availability of electronic protected health information (ePHI) data.

“Achieving HIPAA compliance for the third consecutive year is a true indication of Startel’s commitment to data security and privacy,” said Andrew Hicks, healthcare practice director at Coalfire. “We recognize Startel for their solid security program and dedication to compliance.”

“As a technology vendor, security is the core of our brand,” said Bill Lane, president and CEO of Startel. “Undergoing annual data security audits gives us a competitive advantage and provides our customers and our customers’ clients with a greater level of assurance in our solutions, environment and processes.”

Startel will sign Business Associate Agreements with customers who require HIPAA compliance. Organizations interested in using Startel’s HIPAA-compliant solutions should contact sales@startel.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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Startel Announces New Director of Healthcare Division

Startel Corporation announced it has expanded its healthcare team with the addition of Maribeth Darras as director of healthcare systems. Darras brings twenty years’ experience in healthcare consulting and sales. This appointment marks her return to Startel, where she worked previously for ten years providing call center solutions to healthcare. In her new role, Darras is responsible for the company’s healthcare division, including ensuring product requirements continue to meet the demands of today’s healthcare systems.

“I’m pleased to welcome Maribeth back to Startel and our healthcare team,” said Bill Lane, president and CEO of Startel. “Maribeth brings a wealth of experience to this position and will be a great asset to the company. We look forward to leveraging her knowledge to support our healthcare objectives.”

“I am very excited to return to Startel,” said Darras. “Our healthcare offering is comprehensive and robust, and includes all of the functionality that a healthcare system needs to manage their call centers. We also have a strong team that is passionate about helping our clients operate more efficiently.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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Startel Maintains HIPAA Compliance

Startel Corporation announced it successfully completed its second annual security audit and was found compliant with the safeguards and requirements of the Health Insurance Portability Accountability Act (HIPAA). Furthermore, findings show a compliance improvement in the company’s overall security posture from the previous year.

Coalfire Systems performed the external audit, which included walkthroughs, detailed control testing and client interviews of Startel’s environment, policies and procedures, and on premise, hosted, and secure messaging solutions. Coalfire determined Startel’s design and effectiveness of its control environment was sufficient to maintain the integrity, confidentiality, and availability of electronic protected health information (ePHI). Furthermore, Startel’s control environment satisfactorily met HIPAA, HITECH, and Omnibus Rule regulations. The assessment report also shows an improvement in Startel’s overall compliance posture, which was achieved through addressing gaps and implementing recommendations identified during the previous year’s audit. Startel users can be assured their solutions continue to securely transmit, store, and process protected health information.

“The resources associated with undergoing an annual security audit further demonstrate Startel’s commitment to HIPAA security and privacy,” said Bill Lane, president and CEO of Startel.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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Startel Launches HIPAA-Compliant Secure Messaging Solution

Startel Corporation’s Secure Messaging Plus (SM+) is the latest addition to the company’s messaging services. SM+ offers several new and enhanced features to improve productivity, security, and the user experience.

Accessible from the Web or as a smartphone or tablet app, SM+ makes it easy for organizations to exchange sensitive information in a HIPAA-compliant manner. All message content and attachments sent and received on smartphones or tablets using SM+ are encrypted. In addition, messages cannot be forwarded, copied, saved, or printed, preventing sensitive information from being passed on to individuals who should not have access to it. Key features of this release include expiring messages, attachment support, remote wipe capability, encrypted messages, and easy admin management.

“We at Startel are thrilled to deliver a secure texting solution to the healthcare marketplace that can be used in conjunction with Startel’s multi-channel contact center platform, or independently,” said Bill Lane, president and CEO of Startel. “With the rise of texting in the workplace, particularly among the healthcare community, and the increased concern for ensuring the security of EMR/EHR and protected health information, the need for a secure text messaging solution is greater than ever.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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Startel Achieves HIPAA Compliance

Startel Corporation announced its successful completion of a third-party evaluation of compliance with the Health Insurance Portability Accountability Act (HIPAA) Security Rule. By adhering to the latest HIPAA requirements, Startel is able to offer customers the highest level of security and reliability as deemed by third-party auditors.

Startel undertook an in-depth review of its policies and procedures to ensure compliance with the administrative, physical, and technical requirements of HIPAA’s Privacy and Security Rules. The company also engaged Coalfire Systems, a leading independent IT security audit firm, to complete the assessment. Coalfire’s findings and compliance reports distinguish Startel’s applications, including its on-premise and cloud-based solutions, as being in alignment with key regulatory standards and government requirements

For more information, contact Rachel Sauerbrey at 949-863-8776 or visit www.startel.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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Startel Now Employee-Owned

William Lane, CEO and president of Startel Corporation, announced that Bill Robertshaw has sold the company, which will be an employee-owned entity backed by private investor, Brian W. Stewart. Bill Lane and the Startel team will remain in place and the day-to-day operations of the company will not be effected.

“It was in the best interest of Startel Corporation, its employees and especially its customers to sell the company at this time. Bill Lane has done a superb job of leading Startel out of its post Comverse years and I am confident that Startel, with the support of Mr. Stewart, will be able to progress to the next phase in its corporate evolution,” said Robertshaw.

“Mr. Robertshaw, a financial genius, was the perfect advisor for the season of Startel where he helped guide us in focusing on becoming an ever more profitable company. He has always had the best interest of Startel and its customers at heart and selling the company is no exception,” said Lane.
Brian Stewart is a serial entrepreneur and has founded and built over 18 start-up businesses during his career.

For more information, contact Sheryl Denny at 949-863-8774 or sheryl.denny@startel.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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