Voice AI in the Healthcare Call Center
Should We Embrace Technology in Our Medical Contact Centers or Fear It? By Peter Lyle DeHaan, PhD Throughout the history of the call center industry … Read more
Should We Embrace Technology in Our Medical Contact Centers or Fear It? By Peter Lyle DeHaan, PhD Throughout the history of the call center industry … Read more
By Matt Everly The call center in a healthcare organization preforms a number of very important and very different functions. One of the most significant … Read more
By Mia Papanicolaou Healthcare call centers play a vital role in servicing patients, improving patient-practitioner communication, and leveraging operational efficiencies to contain healthcare costs. The … Read more
HITRUST CSF certification will become the standard for contact centers in the healthcare market By Brandon Harvath Data security breaches are rampant in today’s complex … Read more
By Peter Lyle DeHaan, PhD The first issue of AnswerStat magazine rolled off the presses over a dozen years ago. Since then much has changed. … Read more
By Detta Donoghue Many would first say hospitals, while others might say their primary care physician, and still others might think of the local clinic … Read more
By Peter Lyle DeHaan, PhD The term “Internet of Things” may be new to you, or it might be something you’ve already grown weary of … Read more
By Neil Titcomb Contact centers provide an essential lifeline between organizations and customers. A well-designed and sensibly implemented business continuity protection strategy for the contact … Read more
By Neil Titcomb Securing customer data on all applications managed from the cloud will become increasingly more important as cloud adoption expands and more organizations … Read more
Easy Office Phone, a North American provider of cloud-based business phone service, identified five misconceptions many organizations face surrounding cloud-based communications systems and their security … Read more