By Ravi K. Raheja, MD The COVID-19 pandemic has encouraged healthcare organizations and physicians to adopt remote healthcare more readily, from telehealth visits to remote … Read more
By Austin Ridgeway Healthcare has certainly made strides toward providing a member and patient experience to rival the consumer-centric disruption of other industries. But while … Read more
By Terri Hibbs, BSN, RN, CCCTM The healthcare system has a large population of elderly patients, many with multiple healthcare issues or chronic conditions. Taking … Read more
By Nicole Limpert According to a survey published by the American Hospital Association (AHA) in 2016, there are 3,231 community hospitals in the United States … Read more
By Donna Martin Hospitals and health systems are competing ever more fiercely to gain and retain patient business, and first impressions are critical. This is … Read more
Understand Your Purpose in Working at a Healthcare Call Center By Peter Lyle DeHaan, Ph.D. You work in a healthcare call center. Why? The most … Read more
Traci Haynes, MSN, RN, BA, CEN, CCCTM The need for care management continues to grow exponentially in the United States. The ever-increasing number of chronic … Read more
By Nicole Limpert Healthcare providers can remotely manage the health of their patients thanks to advancements in monitoring and communication technologies. Telehealth technology and hospital … Read more
Dr. Ravi Raheja Hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in fact expanding to provide quality services … Read more
4 Steps to Charting an Empathetic Experience By Srikanth Lakshminarayanan Imagine you are in the hospital after an emergency appendectomy, and you have a simple … Read more