ACD (Automatic Call Distribution) System Provdiers

ACD Systems: ACD (Automatic Call Distribution) systems are used in call centers to accept incoming calls, routing them to the most appropriate agent or ancillary system.  Call routing can be to the "next available operator," to a specific agent based on touch-tone input, or to a team or group based on the expected need of the caller or their caller ID.  ACD routing can be configured simply for optimal efficiency, all the way to extremely complex for maximum effectiveness, or anywhere in between.

Vendor Listings by Category || Alphabetical List of all Vendors