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Contact Center Software
Contact Center Software:
Generic call center and contact center software
provides the means to automatically route calls to the proper system,
department, or agent, answer and process calls, document basic call activity,
and generate agent, client, and system statistics.
Some sort of generic contact center software is generally required in
order to run specialized or specific software, such as telephone triage,
physician referral, disease management, class registration, and message taking
software.
VENDOR
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CONTACT |
ADDRESS |
PHONE /
FAX |
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OnviSource
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1255 W
15th St Ste 620 Plano, TX 75075 |
p:
800-311-3025
469-241-9200 |
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