Medical Call Center Vendor Literature

This library of literature is presented by contact center vendors, who specialize on the teleservices and outsourcing call center industry.  Their information is provided for your benefit and education.  For more information, visit our vendor section or contact the company directly.  (For easy viewing or printing, they are presented as PDF files*.)

1Call

5-Star Service and Support: see what's included with every 1Call system

Customer Testimonials: read what 1Call customers are saying

HealthLine Systems

Echo Access: web-enabled solution: integrates info from center, website, and office staff.

Sharp Focus: healthcare contact center software

Sharp Focus for the Net: consolidates a single database for phone and web 

LVM Systems

About LVM: marketing/referral, nurse triage, and disease management software.

Nurse Triage / Telehealth: LVM Systems offers a stand-alone triage systems

     Schmitt protocols for pediatrics

     Thompson protocols for adults

     Important aspects of clinical content

Audio / Fax Health Information Solution: provide automated health information to callers

Marketing Referral: communication and relationship management software

Disease Management: coordinates healthcare interventions and communications

HouseCalls Online: contains self-care guidelines for your website

WebLink: self-service interface for provider's websites, integrated with E-Centaurus

Startel

About Startel: provider of integrated voice, data and networking solutions for call centers

* PDF files require Adobe Acrobat Reader to view them.    If you don't already have this application on your computer, you may download this free program.   Download Acrobat Reader.