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Vendor Spotlight:
Contact Center Solutions From
HealthLine Systems
HealthLine
Systems, Inc. is an established provider in the healthcare industry, with a
twenty-four year record of client results from proven software and consulting
solutions for over 1,000 healthcare organizations throughout North America.
Industry Leader
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Commercially available
referral software system in 1986
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Windows-based contact
center system in 1995
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Browser-based contact
center system in 2005
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Leading the industry
with data integration and a master provider database in 2006
Functionality for Contact Center Needs
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Reduce call-processing time: HealthLine software offers intuitive call processing
interface and rapid access call handling controls. One client reduced
call-processing time 51 seconds per call, saving more than 1.5 FTEs over
five years.
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Integrate Website with call center: HealthLine delivers 24/7 availability of
self-service transaction tools: Website shopping cart, physician directory,
class and event registration, and integrated results reporting.
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Document results with ease:
Enjoy the results
reporter function, with one-click reports and integrated “data wizard” links
to Microsoft Excel® for fast reports and compelling graphics.
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Automatically generate reports: Automatic email delivery of recurring reports; immediate
access to frequently used reports.
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Decrease IT resource requirements: Server-based processing reduces IT support requirements: no
workstation install and decreased maintenance.
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Generate tailored cross-sell prompts: Silent selling points create tailored prompts for
resources and services appropriate to the caller.
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Deploy efficient call follow-up system: Tickle system prioritizes and schedules callbacks;
multiple team members can utilize the same callback queue.
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Activate online credit card processing: Securely transact online credit card purchases using
Payflo Pro™ credit card processing solution.
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Support remote agents: Browser-based interface is ideal for supporting remote
agents.
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Save valuable staff time: “Message of the day” provides consistent, instant internal
updates.
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Physician-to-physician referral: Refer patients of regional physicians to specialists and
facilitate transfers.
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Access comprehensive health library: Provide information on over 2,200 medical topics and
5,000 medications.
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Triage:
Provide symptom-based adult and pediatric nurse triage using proven clinical
guideline protocols from the Cleveland Clinic, available only from
HealthLine Systems.
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Outbound telemarketing: Coordinate and automate outbound connections and direct
mail with messages targeted to priority customer groups and individuals.
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Physician liaison solution: A customizable physician liaison tool that manages
contacts, monitors progress, and documents return on investment.
Results-oriented
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Reduce cost of on-site agents: enable work from home or a central site
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Improve service: provide Website physician directory, self-serve physician referral and
class registration, and interactive e-commerce
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Improve productivity with “one-click” quick reports, role-based user screens, and access to
demographic information across the enterprise
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Drive revenue
to priority clinical services; document ROI.
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Reduce cost of redundant systems: integrate physician information from your contact center,
Website, and medical staff office
A Partner for Success
EchoASP
utilizes Internet Explorer and Microsoft’s SQL platform to provide demonstrated
reliability and performance. EchoASP provides 24/7 access from any
Internet-accessible computer. Plus, there is the added security of the latest
data encryption methodology to ensure complete confidentiality.
A hosted solution decreases
capital investment for hardware while reducing IT requests for backup,
maintenance, and upgrades. EchoASP is scalable and customized to meet user
needs, providing the lowest cost for value.
Clinical Guideline Protocols
from Cleveland Clinic are used and endorsed by leading healthcare organizations
nationwide. Since 1991, Cleveland Clinic’s Nurse on Call has grown to provide
coverage for over 300 Cleveland Clinic physicians, representing 15 family health
centers, managing nearly 300,000 clinical calls annually. Over 40% of Nurse on
Call RNs currently hold specialty certification. Nurse on Call is the recipient
of the prestigious Corrine Hofstetter Ambulatory Nursing Unit Excellence Award.
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Webinars:
HealthLine Systems’ webinars are free 60-90 minute learning forums
that include topics selected by clients with interactive dialogue. They are
held via the Internet, allowing multiple individuals to participate without
travel expenses. The only requirements are an Internet connection,
GoToWebinar
software (a quick free download), and a telephone or speakerphone. All
sessions are recorded and can be viewed at any time.
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Tutorials-on-Demand:
HealthLine has an
extensive library of Web-based computer tutorials for staff education and
training. Each session covers an area of functionality, ideal for new
employees or as a refresher for existing staff.
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Master Provider Database – A Single Source of Truth:
HealthLine Systems
solutions integrate provider data from multiple systems into
a single source. The software supports call center, credentialing, and
quality management activities. A master provider database allows for
improved efficiency, data accuracy, and provider satisfaction.
Why Select HealthLine
Systems’ Contact Center Solutions?
HealthLine Systems has a
twenty-four year record of accomplishment of helping clients achieve results.
Very simply, their passion is to help clients achieve the results that are
important to them. As they say, “Uncommon results. Yours.”
For more information about
HealthLine Systems’ contact center solutions and how they can help
you achieve your desired outcomes, please call 800-733-8737 or email
sales@HealthLinesystems.com.
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