Healthcare Call Center White Papers for 2004

These whitepapers are written and presented by healthcare call center experts, vendors, and industry participants and made available to you at no cost.  They are presented as PDF files for easy viewing or printing.  (Submit your whitepapers.)

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2004 White Papers

Business Process Outsourcing: Maximizing the Value of Your Medical Call Center, by IntelliCare

The Call Center as a Marketing Channel, presented by Solucient

Call Center Certification, presented by BenchmarkPortal

Call Center Certification, presented by The Call Center School

Homeland Alert Notification and Deployment System, presented by Exacom

Improving Call Center Performance Through Optimized Site Selection, presented by CB Richard Ellis

LVM Systems E-Centaurus Telehealth Overview, presented by LVM Systems

The Offshoring of Teleservices: Opportunities and Macroeconomics in Developing Countries, a Master's Thesis by R H Zielinski

Sparks Health System Case Study, presented by Amcom Software

The Startel Voice Processor presented by Startel Corporation