Healthcare Call Center White Papers for 2005

These whitepapers are written and presented by healthcare call center experts, vendors, and industry participants and made available to you at no cost.  They are presented as PDF files for easy viewing or printing.  (Submit your whitepapers.)

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2005 White Papers

Best Practices in Cross-Selling and Up-Selling, presented by Dr. Jon Anton

Customer Directed Healthcare, presented by Intellicare

The Economics of Customer Relationship, presented by Strativity Group

Full Time Recording, presented by Envision

How to Maximize Your Customer Feedback Program, presented by Customer Relationship Metrics

Is Offshore Outsourcing the Answer?, by Gregory Taillon

Patient Relationship Management, presented by IntelliCare

Power Quality Issues Cause Computer Problems, presented by SmartPower

Seven Critical Design Elements of Effective Contact Centers, presented by Interior Concepts

Top 10 BI Applications for Clinical Healthcare, presented by Greenbrier & Russel, Inc.

Web-based Patient Scheduling Software, presented by Time Trade

Weighing Productivity and Quality to Access Agent Performance, presented by NetReflector