Healthcare Call Center White Papers for 2006

These whitepapers are written and presented by healthcare call center experts, vendors, and industry participants and made available to you at no cost.  They are presented as PDF files for easy viewing or printing.  (Submit your whitepapers.)

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2006 White Papers

Anatomy of a VoIP Attack, presented by Sipera Systems

Communications without Commissions, presented by CEI

Customer Experience Management Study, presented by Strativity

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service, by eGain.

Guide to Headset Management, presented by Nomadtrack

IP Predictions for 2006, by Jeff Pulver

Leading Technical Professionals, presented by BlessingWhite

Managing Customer Emails, presented by eGain Communications Corporation

The New Competition: What New Entrants Mean to Traditional Healthcare Providers, by GeigerBevolo

Open Source Telephony, presented by Sangoma

Screenshots for LVM's Hospital Transfer Module, presented by LVM

Tapping the Web's Self-Service Potential, by D. Blake Cahill, SafeHarbor

The 2005 Year in Review...and Plan for the Future, presented by Customer Relationship Metrics