Healthcare Call Center White Papers for 2007

These whitepapers are written and presented by healthcare call center experts, vendors, and industry participants and made available to you at no cost.  They are presented as PDF files for easy viewing or printing.  (Submit your whitepapers.)

View: All Whitepapers, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004

2007 White Papers

2007 Call Center Salary Report, submitted by M.E.R. Inc

A (Real) Change Will Do You Good, by Michael Callaghan

AAACN Holds Telehealth Visioning Meeting, submitted by Pat Reichart AAACN

Best Practices in Communication Center Automation for Hospitals, presented by Amcom Software

Clinical Update for Telephone Triage Nurses, Nov 07, presented by Schmitt-Thompson Clinical Content

Clinical Update for December 2007, presented by Schmitt-Thompson Clinical Content

Disaster Life Support: The 21st Century's CPR, by Maurice Ramirez, D.O.

How Not to Market to Hispanics, by Hayley Savage

Knowledge Management for Contact Centers and Help Desks, presented by eGain

Moments of Truth: Hospital Switchboards a Bottom-Line Issue, presented by The Beryl Institute

MultiCorporate Culturalism: Map to Innovation, by Claire Rudyk

Presence-Aware Tools for the Contact Center, by Ross Sedgewick

Putting the Human Element Back Into Customer Care, by Andre Angel, NTRglobal

USA Consumer Survey - 2007, submitted by Genesys

Voice Biometrics: Natural and Cost-Effective Method of Authentication, Ziv Barzilay, CellMax Systems