Healthcare Call Center White Papers
for 2008
These whitepapers are written and presented by
healthcare call center experts, vendors, and industry participants and made
available to you at no cost. They are presented as
PDF
files for easy viewing or printing. (Submit
your whitepapers.)
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Whitepapers,
2012,
2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004
2008 White Papers
Banner Health System Case Study,
presented by Amcom
Software
Clinical Update for
July/August 2008,
presented by Schmitt-Thompson Clinical Content
Clinical Update for
May/June 2008, presented by Schmitt-Thompson Clinical Content
Clinical Update for
March/April 2008,
presented by Schmitt-Thompson Clinical Content
Clinical Update for
February 2008,
presented by Schmitt-Thompson Clinical Content
Clinical Update for
January 2008,
presented by Schmitt-Thompson Clinical Content
Contact Center Realities: Insights Into
Technology Adoption for Healthcare
presented by
Genesys Labs
Data Reduction Technologies Provide an
Effective Backup and Recovery Strategy, by Pat Hanavan
The Executive Disconnect: The Strategic
Alignment Customer, presented by
Genesys Labs
Hennepin County Medical Call Center
Reacts Quickly During Tragedy, presented by HCMC and 1Call
Making your Contact
Center a Strategic Weapon, by Jim Rembach, Customer Relationship Metrics
The Obama and McCain Health Care
Platforms: A Guide for Employers, by Buck Consultants
Pointing the Way: Influencing How Patients Choose Care, presented by
GeigerBevolo
ROI for Medical Billing, presented
by Laserfiche
Writing An RFP For
Communications Center Automation in Hospital Environments,
Amcom
Software
View: All
Whitepapers,
2012,
2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004
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