7 Strategies to Improve
Your Headset Return on Investment, Melissa Vokoun, NuVo Communications
Case Study:
Catholic Health Overhauls Messaging Process, presented by Amcom
Case Study:
Parkland Health & Hospital: Monitoring the Pulse of a Call Center, by
HigherGround
The Case
for Publicly Funded Medical Call Centers, by Drs Barton D. Schmitt and
Andrew R. Hertz
Clinical Update for September/October 2009,
presented by Schmitt-Thompson Clinical Content
Clinical
Update for July 2009: Acetaminophen and the FDA,
from Schmitt-Thompson Clinical Content
Clinical
Update for May 2009: H1N1 Influenza Virus,
presented by Schmitt-Thompson Clinical Content
Clinical
Update for March/April 2009,
presented by Schmitt-Thompson Clinical Content
Clinical
Update for January/February 2009,
presented by Schmitt-Thompson Clinical Content
Clinical Update for November/December 2008,
presented by Schmitt-Thompson Clinical Content
Clinical Update for September/October 2008,
presented by Schmitt-Thompson Clinical Content
Cost Reduction
Methods in the Call Center 2009, presented by Knowlagent
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