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Healthcare Call Center White Papers for 2010

These whitepapers are written and presented by healthcare call center experts, vendors, and industry participants and made available to you at no cost.  They are presented as PDF files for easy viewing or printing.  (Submit your whitepapers.)

View: All Whitepapers, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004


2010 White Papers

Ambulatory Surgery Centers as Models of Care, Efficiency & Profitability, Siemens Financial Services

Building Blocks for a Solid At-Home Agent Program, presented by Knowlagent

Case Study: Public Health Care Appointments Without the Wait, submitted by CosmoCom

Clinical Update for Telephone Triage Nurses for Nov/Dec 2010, by Schmitt-Thompson Clinical Content

Clinical Update for September/October 2010, presented by Schmitt-Thompson Clinical Content

Clinical Update for July/August 2010, presented by Schmitt-Thompson Clinical Content

Clinical Update for May/June 2010, presented by Schmitt-Thompson Clinical Content

Dialogue (Nov/Dec 2010): Solutions for Your Healthcare Call Center, by LVM Systems

How SIP-Based Notification Systems Can Improve Response, Collaboration, and Resolution, by Avaya

Key Points in Building an Effective Business Case for a Call Quality Management Suite, by Amcom

Reaching Out, Inviting In, by Tina Minnick, TeamHealth Medical Center

Privacy and Security in Cloud Computing, presented by the Brookings Institution

Six Lessons Learned as Hospitals Journey to Smartphone Utopia, presented by Amcom

Six Things Hospitals Need to Know About Replacing Pagers With Smartphones, presented by Amcom

Time for a Check Up -- of Your Call Center, presented by Inova Solutions

Up to Your Assets in Technology? Time to Review Your Communications Portfolio, presented by Avaya

Workforce Optimization -- How to Up Efficiencies in a Down Economy, By Bill Durr, Verint

View: All Whitepapers, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004


Read more articles relevant to hospital and medical related call centers.

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