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Whitepapers,
2012,
2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004
2010 White Papers
Ambulatory Surgery Centers as Models of
Care, Efficiency & Profitability, Siemens Financial Services
Building Blocks for a Solid At-Home Agent
Program, presented by Knowlagent
Case Study: Public Health Care
Appointments Without the Wait, submitted by CosmoCom
Clinical Update for Telephone Triage
Nurses for Nov/Dec 2010,
by Schmitt-Thompson Clinical Content
Clinical Update for
September/October 2010,
presented by Schmitt-Thompson Clinical Content
Clinical Update for
July/August 2010,
presented by Schmitt-Thompson Clinical Content
Clinical Update for
May/June 2010,
presented by Schmitt-Thompson Clinical Content
Dialogue (Nov/Dec 2010):
Solutions for Your Healthcare Call Center, by LVM Systems
How SIP-Based Notification Systems Can
Improve Response, Collaboration, and Resolution, by Avaya
Key Points in Building an Effective
Business Case for a Call Quality Management Suite, by Amcom
Reaching Out, Inviting In, by Tina
Minnick, TeamHealth Medical Center
Privacy and Security in Cloud Computing,
presented by the Brookings Institution
Six Lessons Learned as Hospitals Journey
to Smartphone Utopia, presented by Amcom
Six Things Hospitals Need to Know About
Replacing Pagers With Smartphones, presented by Amcom
Time for a Check Up -- of Your Call
Center, presented by Inova Solutions
Up to Your Assets in Technology? Time to
Review Your Communications Portfolio, presented by Avaya
Workforce Optimization -- How to Up
Efficiencies in a Down Economy, By Bill Durr, Verint
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Whitepapers,
2012,
2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004