Healthcare Call Center White Papers
for 2011
These whitepapers are written and presented by
healthcare call center experts, vendors, and industry participants and made
available to you at no cost. They are presented as
PDF
files for easy viewing or printing. (Submit
your whitepapers.)
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Whitepapers,
2012,
2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004
2011 White Papers
Building an Effective Business Case for
a Call Quality Management Suite, presented by Amcom
Capital Health: Turning Patient
Appointment No Shows into a Hospital-Wide Benefit, by 1Call
Clinical Update for Telephone Triage
Nurses for Jul/Aug 2011,
by Schmitt-Thompson Clinical Content
Clinical Update for Telephone Triage
Nurses for Mar/Apr 2011,
by Schmitt-Thompson Clinical Content
Five Best Practices in Communication
Center Automation for Hospitals, presented by Amcom
Hospital Usage of Unified Communications
to Improve Patient Care, Safety, and Satisfaction, Amcom
Records Management with Google Apps,
presented by RecMan Inc.
Strategies for Gaining Management
Approval for Hospital Call Center Software Projects, by Amcom
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Whitepapers,
2012,
2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004
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