Class and event registration software can streamline the registration process for call center agents. It also can reduce errors, increase accuracy, and synchronize with other databases. Some offerings have web-based and/or IVR components that allow for multiple customer touch points and self-service options. If your call center is using a manual registration system, or wants to add registration service, it will be worthwhile to check out these leading vendors and service providers.
The following vendors offer class and event registration software:
1Call, a division of Amtelco
4800 Curtin Dr
McFarland, WI 53558
Matt Everly, Marketing Manager
The 1Call Division of Amtelco is a developer of call center PC-based PBX consoles, emergency notification (HEICS), and communication systems designed specifically for hospitals and healthcare organizations. The 1Call systems are designed to streamline communications when time is of the essence in sending or sharing information with healthcare professionals and personnel enterprise-wide. 1Call’s eCreator system simplifies time-consuming calls, such as class registration. eCreator can also create customized Web-based scripts and integrates with databases, facilitating the flow of information and ensuring that the call center and all departments have access to current information.
10400 Yellow Circle Dr Ste 100
Eden Prairie, MN 55343
Sean Collins, Vice President National Sales
Amcom provides PC/intelligent workstation-based attendant console and database solutions, computer telephony integration (CTI), speech recognition, and event notification and response, as well as paging management and messaging technologies for healthcare. Amcom’s Smart Console products include many components of a registration system, such as calendars, personal profiles, and billing modules, that allow call center agents to register callers for classes. Amcom solutions unify existing telephone, paging, and computer information systems to create a comprehensive call center solution. Amcom products are designed within modular, standards-based architecture, utilizing Oracle RDBMS and Linux/UNIX/Windows servers, and integrate into all communications network infrastructures (central office, PBX and/or VoIP).
4262 E Florian Ave
Mesa, AZ 85206
Robert Cluff, Vice President, Sales
LVM Systems, Inc. develops software and related Internet products exclusively for the healthcare call center industry. Their primary niche is solutions that support nurse triage and disease management, as well as referral and marketing services. They have served this market for 16 years and have hundreds of healthcare organizations as clients. The company’s cornerstones are comprehensive software, outstanding customer support, and proven clinical content. They have collaborated with Drs. Schmitt and Thompson to provide after hours, office hours, and website versions of their triage protocols. The LVM team also provides implementation services, on-site training, phone and remote-access support, network consultation, and customization of screens and reports.
These outsourcing call centers provide class and event registration services (along with a host of other related services):
3232 N Elston Ave
Chicago, IL 60618
Patrick Day, Sales Manager
Mediconnect provides event and class registration services using a combination of live agent, web-based self-scheduling, and IVR to provide users their most convenient method for completing the registration process. The same data base serves all three access types (live, IVR, and Web). This flexibility helps its clients achieve increased registrations.
Echo, A HealthStream Company
17085 Camino San Bernardo
San Diego, CA 92127
Rick Stier, Vice President
HealthLine Systems’ healthcare contact center’s cognitive software system uses the latest technology to help organizations improve access, direct consumers to the most appropriate level of care, build a strong consumer base, create new revenue streams, and offer innovative services that can track, monitor and manage for quality and improved consumer relationships. Sharp Focus’ flexible, modular approach supports individual organizations, integrated regional health systems, and national call systems.
18 Beck St
Atlanta, GA 30318
Wilbur Williams, Sales and Marketing
TeleMed delivers quality call center services to medical practices, hospitals, universities, and other healthcare providers across the country, including telephone answering service, appointment scheduling/reminders, automated lab results, nurse triage, and medical data backup and recovery.
The Beryl Companies
Bedford, TX 76021
Sarahbeth.Zwernemann, marketing manager
Beryl is a provider of healthcare-exclusive, outsourced customer interaction programs, currently serving over 250 hospitals and multi-hospital systems nationwide. For over 20 years, organizations have relied on Beryl to provide their customers with physicians and service referrals, health information, telephone nurse triage, and class or seminar registration. Beryl offers these services on an outsourced, consolidated basis, saving the hospital FTEs and giving them access to world-class capabilities at a reduced cost. Beryl has been able to show a savings of 20 to 40 percent over the cost of running an in-house operation, while at the same time expanding consumer access to 24/7.
[From the February/March 2005 issue of AnswerStat magazine]