Seven Guidelines for Engaging and Accommodating Older Staff

By Ruth W. Crocker

Mary loved her job as a recreational therapist in a skilled nursing facility. Her co-workers marveled at her ability to assess the needs of residents and propose exactly the right activity for a patient recovering from a brain injury, stroke, or other trauma. Her thirty years of experience in all manner of expressive arts therapies helped her serve her patients well. She worked efficiently and effectively with quiet compassion.

And then came the inevitable hours of paperwork. For Mary, writing long detailed notes on medical charts was a normal part of her day. But she wasn’t as speedy as she once was, and documentation requirements were increasing. While physicians’ notes are usually transcribed from a dictated recording, medical support staff still struggle through pages of writing by hand in many facilities.

Her immediate supervisor, fifteen years her junior, pushed her to speed up. Mary felt stressed and unable to cope with the continuing pressure. After starting to dread her job and feeling like she was getting worse instead of better, she applied for and received a medical leave of absence. Was this the best solution for Mary and her employer? Probably not.

Mary is one of many valuable older workers who could have stayed productive on the job with some modifications in her work environment. Employers today are facing the fact that we need to keep our older workforce in place longer, and we need to help them stay healthy. Baby boomers make up about one-third of the U.S. workforce, and for the first time in several generations, there are not enough younger workers to replace them. Key industries, especially those that rely on workers with proven performance, knowledge, skills, and self-confidence, will be forced by labor shortages to rethink employee retention and how best to ensure health and safety by adjusting equipment and the work environment.

There are many fears and myths about getting old in our culture, but the reality is that people are living longer and healthier and can remain robust contributors to the workforce much longer than any previous generation. While age does not determine fitness, there are predictable changes that occur with age and can be accommodated.

The following are guidelines for employers who want to maximize the working environment for their most valuable asset: the reliable, responsible, loyal, conscientious, co-operative, collaborative, and wise older worker.

  1. Move Around: Maintaining a stationary position for a long time is tiring – especially standing, which puts pressure on blood vessels. Repeated and prolonged static work can be harder on the body than dynamic work. Provide opportunities to change posture or position during the workday. Adjust work surfaces to encourage position changes.
  2. Sit Smart: Sitting is generally good if chairs are well designed and adjustable. To avoid the dangers of prolonged sitting (weakened abdominal muscles, digestion and breathing problems, and damage to spinal discs), provide training on sitting properly and permit opportunities to walk about and stretch.
  3. Lift Properly: Provide appropriate equipment for assisting in any type of lifting. Workers of all ages are vulnerable to injury by improper lifting techniques and lifting objects that are too heavy. Teach them to decrease the need to twist the trunk of the body during lifting, using leg strength rather than leaning over and placing the load as close to the body as possible.
  4. Provide Right-Sized Tools: Because handgrip strength gradually decreases as we get older, the right grip or handle becomes important. Smaller handles become more difficult to use. Provide tools and controls with user-friendly handles.
  5. Add Light: Light reaching the retina of the eye declines by as much as 75 percent from age twenty to fifty. Improved lighting helps all workers. Problems with adjusting to lighting contrasts can be improved by ensuring that the level of lighting in the room is similar to the light level on computer screens in the environment. Reduce glare by using low or non-glare computer screens.
  6. Reduce Noise: Gradual, age-related hearing loss and decreased ability to hear high-pitched sounds can be addressed by installing sound-absorbing material to neutralize sound and minimizing air-conditioning noise.
  7. Encourage Fitness: Offer incentives to encourage people to take part in fitness classes and quit-smoking campaigns. Older workers are more vulnerable to the possibility of sudden-onset and lasting health problems, especially if they are unfit and overweight.

Conclusion: The previous tradition of older supervisors and younger workers has changed, especially where workers are opting to stay on the job longer. It is important that younger supervisors be aware of different generational values and attitudes; they must avoid adopting a “child-to-parent” attitude toward an older worker. At the same time, treat older workers with the same requirements for performance and safety issues.

Whether older or younger, each individual is different. In Mary’s case, her facility eventually adopted a voice-activated recording system, which helped staff at all levels of the organization to get their notes written in a timely manner.

Businesses can improve their employee practices by having supervisors attend workshops on aging and the workforce. Talk to other employers who have successful experiences with hiring older employees and encourage employee feedback on aging issues by surveying your employees and listening to their concerns and suggestions. Hiring and retaining older workers can help your organization thrive.

Ruth W CrockerRuth W. Crocker, PhD, is an author, writing consultant, and expert on recovery from trauma and personal tragedy. Her book, Those Who Remain: Remembrance and Reunion After War, describes her experience following her husband’s death in Vietnam and how she found resources for healing. She is writer-in-residence at Riverlight Wellness Center in Stonington, Connecticut, where she teaches the art of writing memoir and personal stories.

[From the Dec 2014/Jan 2015 issue of AnswerStat magazine]