LVM has served the healthcare call center industry for over thirty years. During that time, they have worked with many prestigious health systems, stand-alone hospitals, and other healthcare organizations. Throughout the years, they engaged their clients, learned what they wanted, and developed specific enhancements to address their needs.
Today, their clients are asking them to develop solutions that place a high focus on integrated access to high quality, patient-centric care. Healthcare organizations, communities, and medical professionals face the challenging task of communicating patient care across all stakeholders while focused on the patient’s continuum of care.
LVM’s current healthcare call center system provides software solutions to support both clinical and marketing functions. Clinically, their software supports nurse triage, pediatric and adult guidelines, disease management, behavioral health, hospital/patient transfer, health information, and surveys.
On the marketing side, numerous clients utilize the physician referral, answering service, class registration, marketing outreach, web-based messaging, complaint management, and other components of the software. Some client hospitals use both the clinical and marketing capabilities.
All these components exist within the same software, enabling clients to use them throughout their healthcare organizations. Clients utilizing LVM’s N-Centaurus software receive quality support upon which LVM has built their reputation. N-Centaurus remains a strong solution to meet numerous client needs. It will continue to do so for many years to come.
Organizations looking for a fully integrated system that takes their current functionality and builds upon it, can look for LVM’s upcoming product release. Creating such a product has been their mission over the past three years, with the goal to produce an interoperable solution to meet the needs of LVM clients and their patients. LVM listened to the industry and their clients. Their new product reflects that effort.
Spring is the perfect time of year for new beginnings and refreshing new ideas. This spring will be especially notable for the industry as LVM rolls out their next-generation product. Although they can’t share the specifics quite yet (and spoil the product launch), know that this product will take their clients’ organizations to the next level. Users, however, need not worry. The functions and features they have come to depend on will still be there—just in a more integrated, system-wide way.
Also, LVM has expanded the functionality of their existing software to increase its value. Clients will be able to relieve many of the stress points their patients experience when interacting with the client’s organization.
No longer will patients feel lost in the myriad of touchpoints they must navigate to access an organization and receive services. No longer will they feel frustrated from not knowing simple things like where to park, where to register, or where to find the lab or radiology building. Simplified follow-up communications will enable patients to remember appointments, fill their prescriptions, and among other things, check their vitals.
As LVM looks toward the next thirty years, they see tremendous opportunities to assist clients in greatly improving the health of the country. LVM looks forward to sharing this experience with their clients. Although there will be changes, some things—like the ability to customize LVM’s hospital call center solutions and their high level of quality support services—will never change.