The foundation of every medical answering service is the ability to effectively and efficiently take messages from patients and callers and then process that information for doctors and offices. Doing this successfully is a proper melding of selected, trained, and supervised staff with the ideal technology that allows each employee to do their job to the best of their ability.
Selecting the medical answering service system can shave seconds from each call. When thousands of calls are taken each day, these seconds per call quickly add up to hours. The result is unnecessary hours can be removed from the operator schedule, reducing payroll costs and freeing up funds for other functions.
In addition to increased efficiency, the right software solution can be used to offer more services to your doctors, their on-call personnel, and their office staff. This accomplishes two things. First, offering more services results in increased billable activities, which again increases revenues — assuming that the services are properly accounted for and billed. By offering more services and in a more accessible and user-centric manner, doctors and their practices are increasingly connected to your medical answering service and less likely to switch to a competitor.
Another benefit of the right software — coupled with the right staff — is increased accuracy, reduced errors, decreased stress, and greater job satisfaction for agents. This results in increased quality and reduced liability.
While the answering service equipment of the past were either manual systems or cumbersome computerized representations, today’s leading answering service software produces highly automated systems that greatly assist operators in answering medical calls, capturing patient information, and dispatching that information quickly and effectively.
See our list of the leading medical answering service equipment and software vendors to consider when providing your medical answering service with the best technology available today.
[From the February/March 2009 issue of AnswerStat magazine]