By Andrea Chadis
CBI’s Annual Pharmaceutical Contact Centers conference met January 29 and 30 at the Hilton Philadelphia City Avenue in Philadelphia, Penn. The conference continued its tradition of bringing together the industry’s leading experts in call centers and customer service, convening over 80 executives in its sixth year.
The program featured detailed case studies from some of the industry’s leading organizations and armed participants with the information they need to improve customer contact and increase their return on investment. Also included were two pre-conference workshops and a wine and cheese networking opportunity.
A CD-ROM compendium is available for those who missed the conference. Visit www.cbinet.com for more information.
[From the April/May 2007 issue of AnswerStat magazine]