By Peter Lyle DeHaan, PhD
We open 2016 with a new approach to AnswerStat. This occurred after consultation with our key advertisers and while keeping your needs in mind.
First, what stays the same: We will continue to serve you, our loyal readers, with six issues a year. We will continue to have industry relevant content to help you and your organization grow and succeed. We will continue to email you when each new issue is available.
New is a streamlined website that is easier to navigate, a faster cloud-based platform for more reliable access, and an expanded email notification that highlights the contents of each issue. We also have a new tag line: “The information hub for healthcare contact center news and resources” to fine-tune our vision. And we have a new online Marketplace, too.
There is also one change. To save money, streamline our operation, and focus on our online content, we will no longer mail the magazine. This step insures we will be able to continue to meet the needs of you, our readers, well into the future.
We thank our key supporters, our sponsors, for making AnswerStat possible. They are LVM Systems, Telephone Triage, 1Call, Echo, and TeamHealth. We expect more organizations to join them. You will notice their ads and coverage on this website.
We also receive vital support from Ameridial, Call4Health, Ambs Call Center, Startel, and AAACN (American Academy of Ambulatory Care Nursing).
Please thank these fine companies for their advertising support of AnswerStat magazine, and please enjoy this issue.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat. He’s a passionate wordsmith whose goal is to change the world one word at a time.