Adapting to the Demands of Healthcare with High-quality Solutions for Nurse Triage and Remote Patient Care
In 2006 by Charu Raheja, Ph.D., founded TriageLogic with the purpose of using modern nurse telehealth technology and medical expertise to improve access to healthcare. Their goal is to ensure everyone receives the same standard of care regardless of where they live. Ravi Raheja, MD, serves as the medical director and COO, overseeing all nursing and technology operations in the company to ensure patients receive the highest level of care.
Over the last thirteen years,
TriageLogic has stayed true to its mission and continues to provide innovative
nurse telehealth technology and mobile applications. TriageLogic also operates
one of the largest URAC-accredited healthcare call centers in the United
States. As healthcare has evolved, TriageLogic has continued to adapt and
release new product lines to meet the changing needs of the industry.
The year 2020 has challenged our
healthcare system, causing many medical professionals to work around the clock
to implement emergency remote support solutions for patients. TriageLogic has
been proud to assist with the COVID-19 pandemic by quickly adapting and
creating easy-to-implement solutions for hospitals, medical organizations, and
health centers to use for patient care during the COVID-19 crisis.
The following lists some of the
solutions available for clients:
Nurse Triage On Call
TriageLogic maintains one of the
most sophisticated URAC accredited nurse triage systems in the United States.
Their call center software allows clients to customize orders after nurses
evaluate the symptoms presented by patients. Nurses can share handouts with
patients on behalf of doctors, and MDs can communicate securely with nurses
using HIPAA-compliant texting. The company quickly ramped up its services and
software implementation as it observed a call volume increase by as much as 35
percent due to COVID-19.
Customized Coronavirus-Trained Hotline and Patient Triage
System
These hotlines include a
combination of online systems and a remote call center telephony with triage
protocols. By partnering with physicians, TriageLogic helps millions of
concerned callers, evaluate their symptoms, and coordinate testing for
thousands of patients.
Remote Call Center with a Phone System for Doctors and Nurses
TriageLogic can set up nurses and
doctors to work remotely, including connecting all staff to a call
center-grade, HIPAA-compliant phone system. This system allows organizations to
keep their clinical staff at home and coordinate as a team as if they were in
the office. From front
desk staff to nurses and doctors, the entire team stays together while working
remotely, including scheduling visits and conducting telehealth visits. Using
secure phone lines keeps patient information confidential.
Nurse Triage Software with Up-To-Date Protocols
(including COVID-19)
MyTriageChecklist is a fast-to-train, web-enabled software from TriageLogic that provides continuity in patient care and education. It takes less than an hour to implement, does not store any sensitive patient information, and offers an easy-to-use interface to ensure nurses ask and consistently document all relevant questions related to patient symptoms.
It also includes triage protocols written by Dr. Schmitt and Dr. Thompson, which are updated in real-time. For example, COVID-19 protocols receive regular updates as information becomes available.
Remote Patient Monitoring (RPM)
As monitoring technologies continue
to gain traction, the healthcare industry views RPM as a way to help control
the cost of care for those with chronic diseases such as congestive heart
failure, COPD, asthma, and diabetes.
However, the amount of data that’s
generated by monitoring technologies is vast. TriageLogic has partnered with
several device companies to create a full end-to-end monitoring system. The
system makes it easy for doctors to monitor their chronically ill patients
without adding administrative or clinical burden to their staff. TriageLogic
can also create specific protocols for nurses to use based on devices and
patient conditions.
Reporting Portal
Finally, all TriageLogic solutions
come with a robust reporting portal to provide in-depth analytics on the
outcomes from patient interaction. TriageLogic aims to stay ahead of the
demands of healthcare and create ready-made and easy to implement solutions to
continue helping providers give the best possible care to their patients.
TriageLogic is a URAC accredited, physician-led provider of high-quality telehealth services, nurse triage, triage education, and software for telephone medicine. Their comprehensive triage solution includes integrated mobile access and two-way video capability. The TriageLogic group serves over 7,000 physicians and covers over 18 million lives nationwide.
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