Predicting the Future
By Peter Lyle DeHaan, Ph.D. It seems that seldom a week goes by when I don’t receive a call from someone wanting to interview me. … Read more
By Peter Lyle DeHaan, Ph.D. It seems that seldom a week goes by when I don’t receive a call from someone wanting to interview me. … Read more
By Dr. Jon Anton and Cory Gideon Gunderson This year alone, American consumers will make more than 13 billion contacts with the companies from which … Read more
By Ted Pincus Nobody’s there anymore – simply no one to talk to. There is a decline in American civility and it’s negatively affecting business. … Read more
By Joanne Cawley Call centers are a familiar part of many U.S. hospitals. Some have been delivering community based services for decades, while others are … Read more
By Richard Zielinski The most significant industry development in the past ten years has been the dramatic rise in communications capabilities and the subsequent fall … Read more
By Dr. Jodie Monger We are never at a loss for numbers. We live by our center’s statistics – we continuously post the numbers, report … Read more
By Gary Dupont In many organizations, the customer focus is relatively straightforward: provide substandard service to your customers and they will ultimately leave to go … Read more
Class and event registration software can streamline the registration process for call center agents. It also can reduce errors, increase accuracy, and synchronize with other … Read more
Nashville-based American Healthways, Inc. is the nation’s leading and largest provider of specialized, comprehensive disease management, care enhancement, and high-risk health management services with over … Read more
By Paul Spiegelman For many hospitals with internal call centers, the question of outsourcing the operation to an outside company is often a difficult and … Read more